Note fondée sur 868 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Peggie,Thank you for taking the time to complete our survey. The staff at the Red Roof Inn Cleveland - Westlake and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur de ste marguerite du lac Masson
Publié le 19 oct. 2019 sur Expedia
c'est ok ! tout etait PROPRE lorsque je retournerai à Cleveland je sejourneraiacet établissement sans aucun problème.
Commentaires de Gestion de l’hôtel
14 nov. 2019 par Shawna K.-GM, Gestion de l’hôtel
Thank you for leaving such a nice review of our property! We hope to see you soon!
par un voyageur
Publié le 10 oct. 2019 sur Hotels
Plus de variété pour le déjeuner
Commentaires de Gestion de l’hôtel
14 nov. 2019 par Shawna K. -GM, Gestion de l’hôtel
Thank you so much for the review, we appreciate the feedback!
par un voyageur
Suffisant pour une nuit
Publié le 7 août 2019 sur HotelsDe passage pour une nuit, ce fut agréable de se reposer dans le calme, endroit intéressant pour la tranquillité. Chambre propre et bien aménagée. Personnel à la réception sans façon, plutôt robotisée. Petit déjeuner très basic café, bouteille d’eau, barre tendre et petit bagel en sachet.
par un voyageur de BROOMFIELD
Publié le 24 sept. 2024
Commentaires de Gestion de l’hôtel
28 sept. 2024 par WestLakeMC, Gestion de l’hôtel
Thank you for the fantastic score, please next time, let us know what you loved about your stay. have a wonderful day!
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Kamal. The staff and I at the Red Roof Inn Cleveland - Westlake appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Would never stay here again
Publié le 6 août 2024 sur HotelsCheck in was supposed to be at 2:00pm. Pretty sure they overbooked the hotel or something crazy. We showed up at 2:30 to check in and had to wait til almost 5 to get a room key. The room was big the deluxe double I booked but a standard. There were 4 or 5 other guests that showed up after me . No rooms were ready they said they were still cleaning. Once in the room, the fan in the bathroom did not work so when showering the walls would drip with water and condensation. I went down to the front desk to see why out TV was not getting any channels as well and was told that room was having cable problems. Very poor organization, no communication to guests. This was not a good experience.
Commentaires de Gestion de l’hôtel
10 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Mike. The staff and I at the Red Roof Inn Cleveland - Westlake were disappointed to see your 4/10 score following your stay. You stated that the fan in the bathroom didn't work, the poor communication to the guests and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Westlake MC, Gestion de l’hôtel
thanks for the feedback
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Westlake MC, Gestion de l’hôtel
thanks for the feedback
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Westlake MC , Gestion de l’hôtel
Thank you for taking the time to rate your stay.
