Ratings based on 916 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 19, 2024 on Expedia
Great
by A traveller
Posted Sep. 18, 2024 on Expedia
by A traveller
Posted Sep. 17, 2024 on Expedia
Water pressure in shower was HORRIBLE, staff lied about the bar being open from 5-11, it was the Browns opening weekend for God sakes
Comment from Hotel Management
Sep. 18, 2024 by Customer Service, Hotel Management
Timothy, the experience you described does not reflect the high standards we aim for. The concerns you experienced during your stay with the water pressure and misinformation about the bar operation have been noted. The team is committed to providing a better experience and will address these matters. Thank you for your feedback.
by A traveller
Posted Sep. 16, 2024 on Expedia
Rooms are a little dated. Our room needed a few fixes.
Comment from Hotel Management
Sep. 17, 2024 by Customer Service, Hotel Management
Wyatt, thank you for sharing your feedback. We're glad you enjoyed your stay at Residence Inn Cleveland Downtown. Our team continually works to enhance the guest experience and will certainly address the insights you've provided. We hope to welcome you back soon.
by A traveller
Posted Sep. 15, 2024 on Hotels
Comment from Hotel Management
Sep. 16, 2024 by Customer Service, Hotel Management
Lesley, thank you for staying with us at Residence Inn Cleveland Downtown. We’re delighted you had a great experience and look forward to welcoming you back.
by A traveller
Posted Sep. 15, 2024 on Expedia
Long line of people with rooms not ready. It would have been nice to offer some bottles of water, snack, complimentary drink .. something. People were being rude to the staff - i felt bad for the staff. BUT - like i said - maybe offering a tiny bit of compensation would have helped. Our evening didn’t go as planned due to the delay of the room not being ready. Valet took over THIRTY minutes the next morning to get our car. We had a long drive and wanted to get on the road.
Comment from Hotel Management
Sep. 16, 2024 by Customer Service, Hotel Management
Christy, thank you for sharing your experience. The wait during your stay and the delay with valet service were not ideal and seem to have affected your plans. The team always strives to provide excellent service, and your feedback is valuable. Your concerns will be shared with the team to enhance future guest experiences.
by A traveller
Posted Sep. 14, 2024 on Hotels
Comment from Hotel Management
Sep. 15, 2024 by Customer Service, Hotel Management
Thank you for this lovely rating, Chad!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Residence Inn Cleveland Downtown. We'd like to share an even better experience with you soon.
by A traveller
Posted Sep. 10, 2024 on Expedia
Comment from Hotel Management
Sep. 12, 2024 by Customer Service, Hotel Management
Tonja, it’s great to know you had a pleasant stay at Residence Inn Cleveland Downtown. The team looks forward to welcoming you back again soon!
by A traveller
Posted Sep. 9, 2024 on Hotels
Very nice stay, clean and quiet, comfortable beds! Beautiful suite!
Fun places close to walk to, very friendly city! Felt definitely safe at all times and had good police presence after the football game!
Just disappointed that we did not get at least clean towels for our second night. Used to get full service for all nights of staying regardless. Still pay the same price so service should be the same.
Comment from Hotel Management
Sep. 11, 2024 by Customer Service, Hotel Management
Lesli, we're delighted you enjoyed your experience at Residence Inn Cleveland Downtown. It's fantastic to hear that you appreciated the suite and the vibrant surroundings. We apologize for the inconvenience you encountered with the housekeeping service. We're always striving to improve guest experiences and appreciate your feedback. We hope to welcome you back soon!
by A traveller
Just ok
Posted Sep. 9, 2024 on HotelsWas an older hotel. Needs some upgrades. Like the kitchenette with a full refrigerator. Brought our own toilet paper because they offer 1 ply that feels like cardboard. Location was great. Overall just ok.
Comment from Hotel Management
Sep. 10, 2024 by Customer Service, Hotel Management
Thank you for sharing your thoughts. It's great that you enjoyed the location and appreciated the full refrigerator in the kitchenette. The feedback regarding the amenities is invaluable, and the team will continue to work on areas for improvement.
