Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Windermere
Publié le 18 juill. 2024 sur Expedia
The staffs are really friendly and easygoing.The room was clean but it smells cigarette(cuz I am really sensitive to the smells).Instead 10 dollars pet fee I paid 17 dollars because of tax,no way the tax is 7 dollars of the 10 dollars pet fee,it was after I already paid the room fee online.Overalls,it’s all good,they are friendly,room is clean,surroundings environment is safe,walkable to restaurants and shops.gas station was just there cross the street.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Kris, Gestion de l’hôtel
am grateful for your insightful comments. We are happy that you valued our helpful personnel, spotless rooms, and handy location. We are sorry for any trouble caused by the tax and pet charge disparity; we will investigate the matter to make sure it is clear going ahead. A 5 transaction fee is charged when using a credit or debit card.We appreciate your feedback and look forward to having you back soon.
par un voyageur de Bradenton
Publié le 5 juill. 2024 sur Expedia
Very clean and very basic. Almost no amenities but for the price that’s OK & most of everything you woul need is close by. Wo
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Kris, Gestion de l’hôtel
I appreciate your input. We value the convenience of our location and your understanding of our accommodations. We look forward to having you back soon!
par un voyageur
Publié le 30 juin 2024 sur Expedia
Getting by in Cleveland
Commentaires de Gestion de l’hôtel
30 juin 2024 par Kris, Gestion de l’hôtel
We appreciate you taking the time to give us a rating on your experience. We value your opinions. Since we're constantly looking to get better, we'd love to know more about how we can provide you a five-star experience. Please don't hesitate to contact us directly with any particular recommendations or comments.
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Kris, Gestion de l’hôtel
We appreciate you taking the time to submit a review. We regret if your interaction with us did not live up to your expectations. We value your opinions and want to address any concerns you may have. Tell us more about what went wrong, and let us know if there is anything in particular we can do to make your experience better. We can be directly reached at 423-472-5850. We are dedicated to putting things right and making sure our clients are satisfied. Once again, I appreciate your feedback. In the future, we hope to have the chance to provide you with even greater service.
par un voyageur
Don’t do it
Publié le 20 juin 2024 sur HotelsDon’t stay here! The service is terrible! We needed to change our plans and they wouldn’t budge any. The beds sound like drums beating anytime you moved. They were stingy with towels and washcloths. There was an odor in the room. We had someone banging on our door at 6 Am. Sketchy people were hanging around. They wouldn’t give us the key without a $50 cash deposit. They had to inspect the room before we were given our cash deposit back. We wouldn’t stay here again if it was the only place in town. I would have rather slept in the car.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Kris, Gestion de l’hôtel
I am sorry about your underwhelming visit. It seems like you ran across a number of problems that ruined the trip. When hotels fall short of fundamental expectations for comfort and service, it's aggravating. When making a reservation, please refer to the rules. It states that a 50 cash deposit is also necessary. We also texted you as soon as your reservation was made, within two minutes. I've watched the video of your room door, and no one has knocked on it, nor have I noticed any people in the parking lot.
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Kris, Gestion de l’hôtel
Thank you for the review! We appreciate your business and hope that you have a great day.
par un voyageur
Publié le 25 mai 2024 sur Expedia
Room was clean. Location was convenient.
Commentaires de Gestion de l’hôtel
26 mai 2024 par Kris, Gestion de l’hôtel
Thank you for your review! We're glad to hear you enjoyed the clean room and convenient location. We hope to welcome you back soon!
par un voyageur
Publié le 21 mai 2024 sur Expedia
Very clean, looked like newly remodeled. Would definitely recommend
Commentaires de Gestion de l’hôtel
21 mai 2024 par Kris, Gestion de l’hôtel
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our newly remodeled facilities. Your recommendation means a lot to us. We look forward to welcoming you back soon!
par un voyageur
Publié le 11 mai 2024 sur Expedia
Very clean for a budget property. (Except the comforter) Fresh paint and quiet.
Commentaires de Gestion de l’hôtel
12 mai 2024 par Kris, Gestion de l’hôtel
Thank you for your review, and we apologize for any inconvenience regarding the comforter. We're committed to providing the best experience possible, and your feedback helps us improve. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding!
par un voyageur de Amarillo
Publié le 11 mai 2024 sur Expedia
No staff 24 hours. Rude desk representative when check in. Asked for a $50 CASH deposit. Other than the rude staff it was nice. Clean and convenient.
Commentaires de Gestion de l’hôtel
11 mai 2024 par Kris, Gestion de l’hôtel
Thank you for your feedback. We apologize for any inconvenience you experienced and appreciate you bringing this to our attention. We're committed to improving and hope to have the opportunity to better serve you in the future. It is on the website that it requires 50 cash deposit. We always send text message to customer about it.
