Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon choix pour une étape. Bon rapport qualité prix
Publié le 22 août 2018 sur HotelsTrès bon accueil. Chambre spacieuse et confortable , bien équipée (cafetière micro ondes fer à repasser) laverie disponible. Piscine fermée. Le petit déjeuner n'est pas très copieux.
Commentaires de Gestion de l’hôtel
22 août 2018 par Sharon, Front Office, Gestion de l’hôtel
Thank you for staying with us at the Red Roof Inn in Elyria, Ohio. We are happy that you had an enjoyable experience.
Sincerely,
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Everyone was so sweet
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Heema , Gestion de l’hôtel
Thank you Nicole for your positive feedback. We appreciate your business and look forward to serving you again for your future travel needs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
This rate is too expensive for the quality and services provided. Upon arrival I was greeted by the desk clerk who did check us in (about an hour earlier than my reservation). It’s clear that they are trying to renovate and improve the conditions but they have a long way to go. Once I had my key cards and went to my room, the first thing that hit was an odor that made the hair on my neck stand up. I can only describe it as a combination of cigarettes, urine and heavy cleaning supplies. After doing a walk through I noticed that the walls had mold, the shower was filthy and everything in general was poorly cleaned. First and last time there.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Heema , Gestion de l’hôtel
Hi Bernice,I am sorry that we did not meet your expectations, rest assured the issues mentioned have already been addressed to our housekeeping team and are working to get the renovations complete at our earliest. We hope you give us another opportunity to better serve you for your future travel needs.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Heema, Gestion de l’hôtel
Thank you Lindsey for your positive feedback. We truly appreciate your business and look forward to serving you again for your future travel needsHave a blessed day
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Heema , Gestion de l’hôtel
Thank you for your positive feedback . we would appreciate if you could give a similar review on trip advisor to help our business grow
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, The staff at the Red Roof Inn & Suites Cleveland - Elyria and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Kiara, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AND SUITES CLEVELAND - ELYRIA and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Amanda,Your review of the Red Roof Inn & Suites Cleveland - Elyria was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Diana, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cleveland - Elyria and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Oh no
Publié le 11 août 2024 sur HotelsLast room available , sheets on bed next to window wet. We had to sleep in single double bed, when paying for 2. Discount offered, please apply.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Heema , Gestion de l’hôtel
I am sorry that we were not able to satisfy your needs.
