Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mai 2024 sur Expedia
Les gens très courtois et souriants
par un voyageur de Columbus
Publié le 18 nov. 2024
Nice hotel lobby area but all of the floors are torn up from remodeling. It was very unsightly. I wonder why they didn't do one floor at a time to avoid us having to see the yuckiness on our floors. It was not appealing at all!
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Kelly....thank you for taking the time to complete the survey and the nice comment about our lobby.Regarding the renovation......I do apologize. I understand it is not an ideal situation for our guests. Thank you again and we look forward to seeing you back here soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Hotel was somehow overbooked so couldn’t get the original room I booked months in advance. The hotel was under renovations so I’m guessing they’ll be fixing a lot of this but the bottom of the tub in our room felt like it was going to break through the surround if you stood in just the right spot, the caulk around the outside of the tub looked like it could have been moldy at one point. Not the worst place I’ve stayed but just felt icky.
Staff was very nice and friendly but definitely understaffed, waited almost 45 minutes just to check in.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi ……thank you for taking the time to complete the survey and your comments about your stay with the Doubletree by Hilton in Independence, OH. We set high expectations for the staff and the property itself and I am disappointed we were unable to meet them. I certainly do appreciate the comments, though, and will be sure to forward to the respective department. We have recently replaced all management positions and we are working diligently to upgrade the property and staff. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Isiah……thank you for taking the time to complete the survey about your stay with the Doubletree by Hilton in Independence, OH. Based on your rating, you thoroughly enjoyed your stay and we do appreciate it. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
It is under renovation so this should get better, but our microwave did not work and neither the trash can in the room or the one in the bathroom had a bottom. So one had laid a folded bag on them, but it didn’t really fit and ripped when you tried to out it on.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Amanda……thank you for taking the time to complete the survey and your comments about your stay with the Doubletree by Hilton in Independence, OH. We set high expectations for the staff and the property itself and I am disappointed we were unable to meet them. I certainly do appreciate the comments, though, and will be sure to forward to the respective department. We have recently replaced all management positions and we are working diligently to upgrade the property and staff. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Denise……thank you for taking the time to complete the survey about your stay with the Doubletree by Hilton in Independence, OH. Based on your rating, you thoroughly enjoyed your stay and we do appreciate it. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The staff were so beyond wonderful, I feel bad giving a review that’s around 2-3 stars. However, I felt that this was necessary given the state of the total hotel. While the lobby & room were rather solid, the hallways are completely stripped down giving a quite ghastly feel. I would’ve rated this higher if there was at least a heads up - the price is comparable to other hotels in the area that aren’t going through renovations, which also was odd as I’d expect them to lower the total pricing given the state of the building. While the room was great, there were some issues - the ironing board was extremely stained and in bad condition, some of the white paint chips being stripped from the hallway were inside the room, etc. I believe that if you go to this hotel, you’ll have a good experience in your room & with the staff, and I imagine this will be 5 stars once renovations are complete. However, it felt deceptive that there weren’t any notices (or at least obvious and clear ones) prior to booking.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Christopher……thank you for taking the time to complete the survey and your comments about your stay with the Doubletree by Hilton in Independence, OH. We set high expectations for the staff and the property itself and I am disappointed we were unable to meet them. I certainly do appreciate the comments, though, and will be sure to forward to the respective department. We have recently replaced all management positions and we are working diligently to upgrade the property and staff. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
First of all, all the employees were great! Amazing service- from check in, to restaurant, to friendly and smiley staff around the hotel. I don’t think our room was cleaned. I found meds on the floor, hair inside bedsheets. And bathrooms - our toilet was not cleaned inside and out (I have pics). Hair on the tub. I know this is not a Ritz Carlton but this is not a motel. We were there only for one night and when we came back to the room Saturday night, it was too late to complain so we slept in our clothes. I paid over $200 per night. Do better!
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Victoria……thank you for taking the time to complete the survey and your comments about your stay with the Doubletree by Hilton in Independence, OH. We set high expectations for the staff and the property itself and I am disappointed we were unable to meet them. I certainly do appreciate the comments, though, and will be sure to forward to the respective department. We have recently replaced all management positions and we are working diligently to upgrade the property and staff. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Rooms were dirty. I moved a pillow from the bed and it has food crumbs and lipstick on it. The carpet was dirty. The room smelled musty.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Barbara……thank you for taking the time to complete the survey and your comments about your stay with the Doubletree by Hilton in Independence, OH. We set high expectations for the staff and the property itself and I am disappointed we were unable to meet them. I certainly do appreciate the comments, though, and will be sure to forward to the respective department. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
par un voyageur
Publié le 11 sept. 2024 sur Hotels
My hotel room was dirty and smelled as soon as I opened the room door. The carpet was dirty. The bed was okay. The bathroom had mold on the walls and the shower curtains.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Mark--Front Office Manager, Gestion de l’hôtel
Hi Javier……thank you for taking the time to complete the survey and your comments about your stay with the Doubletree by Hilton in Independence, OH. We set high expectations for the staff and the property itself and I am disappointed we were unable to meet them. I certainly do appreciate the comments, though, and will be sure to forward to the respective department. Please come back and see us again soon.Regards,Mark PosnerFront Office Manager
