Ratings based on 764 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 13, 2024 on Expedia
There was only AC in the rooms, none in rest of hotel, including hallways. One room never had hot water it was a king size bed sweat even, food was terrible if availible, at times had cereal but no milk or waffle iron but no plates. Was charged for room when checkeout previous day, provided tex exmpt paperwork was still charged taxes, when spoke with staff he said he was edjusted and take off taxes and email me he never did, we have been useing this hotel for about 20 yrs, we will never use it again if at alll pissible.
Comment from Hotel Management
Aug. 15, 2024 by NEEL, Hotel Management
We're sorry you didn't have a good time with us overall. Our maintenance team will look into your concerns regarding our amenities and make improvements where necessary. Thank you so much for the feedback. when you make the reservation online you have to make sure you provide the tax exemption to the company you used ( Expedia ) to reserve the room at the cheaper rate as we don't have any information about your credit card we couldn't have refunded you. made the room tax you paid to Expedia not us please check your bank statement it clearly says that you paid to Expedia, you need to contact Expedia regarding your tax exemption refund. just because you don't know what you are doing doesn't mean you write bad reviews on small businesses and hurt them.
by A traveller
Posted Aug. 12, 2024 on Expedia
No AC in hotel except for the rooms, no hot water in some rooms, terrible food when even provided.
Comment from Hotel Management
Aug. 16, 2024 by Neel, Hotel Management
We're sorry to hear that you didn't have a good time with us overall. Our maintenance team will be sure to look into your concerns regarding our amenities and make improvements where necessary. Thank you so much for the feedback and we hope to see you again soon.
by A traveller
Posted Aug. 3, 2024 on Expedia
by A traveller
Posted Jul. 27, 2024 on Expedia
by A traveller
Posted Jul. 24, 2024 on Expedia
I couldn’t stay there, smelled way too bad !!!
Smell like old motor oil .
Comment from Hotel Management
Jul. 30, 2024 by Guest Relations, Hotel Management
Dear Vincent,Thank you for your feedback. We regret to learn of your disappointment with your experience. Guest comfort and satisfaction are of the utmost importance to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. We take guest concerns seriously and we will be sure to investigate any odors on our property so we can swiftly and efficiently eliminate them. It is our hope you will allow us to welcome you back and show you a more improved experience.
by A traveller
Posted Jul. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 31, 2024 by NEEL, Hotel Management
"Thank you for choosing to stay with us again and for taking the time to provide us with your valuable feedback. Your continued loyalty to our hotel is truly appreciated. We look forward to welcoming you back again soon."
by A traveller
Posted Jul. 7, 2024 on Expedia
Nice historic building and nice staff
Comment from Hotel Management
Aug. 31, 2024 by NEEL, Hotel Management
Thank you for choosing to stay with us again and for taking the time to provide us with your valuable feedback. Your continued loyalty to our hotel is truly appreciated. We look forward to welcoming you back again soon.
by A traveller
Posted Jul. 7, 2024 on Expedia
Used condom and other garbage outside of property. Halls not vacuumed, bugs, and room was dusty. I wouldn’t recommend eating or drinking anything from the dinning area. Air worked well in rooms but common areas and halls were extremely hot. Looks like there were remodeling but in my opinion it’s not being done properly. Hope they get it together because it really is a beautiful property that needs
A LOT of TLC.
Comment from Hotel Management
Jul. 11, 2024 by Neel, Hotel Management
Dear Amy,What you've described does not reflect the level of quality or the hotel you stayed in we don’t have a restaurant on site it has been closed since last 6 years please stop spreading misinformation about the hotel, we strive to provide our guests. We apologize for any inconvenience regarding our food selection, pests, or the condition of your property. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of cleanliness, comfort, and guest satisfaction going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
by A traveller
Posted Jul. 7, 2024 on Expedia
by A traveller
Posted Jul. 2, 2024 on Expedia
Comment from Hotel Management
Jul. 7, 2024 by Neel, Hotel Management
Thanks for posting this after living here for over a month !
