Note fondée sur 957 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Chantal
Publié le 1 nov. 2017 sur Hotels
Hôtel situé près de l'autoroute, parfait pour une nuit. Chambre propre mais avec le minimum.
par un voyageur
Publié le 18 oct. 2024
Very nice place. Clean and quiet
par un voyageur de Alexander
Publié le 4 oct. 2024 sur Expedia
Very nice and newly renovated.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Dianne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I arrived at the hotel in the evening and there was no staff. you had to video chat to check in. I wasnt a fan of staying somewhere where there was an attendant and anyone can walk in. Maybe if you would have been sent a code to get in but there wasnt. There was a guy sitting upstairs in a common area charging a phone and what smelled like smoking. he was there every night. Next our dead bolt didnt work. I got a different room. Next room was dirty and there was standing water in the shower and it didnt drain. I check surrounding hotels and everythig was book so unfortunely I had to stay here another night. Next room the toilet wasnt working and I had to call for someone to fix it. Overall would not stay here again.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Colleen,Thank you for taking the time to tell us about your experience at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. You expressed that you were unsatisfied with the fact that there wasn't a physical person there to check you in, the dead bolt did not work in the first room, the second room the shower did not drain and the last room the toilet was not working and you had to call someone to fix it resulting in your experience being hindered. Please accept our sincerest apologies for the inconvenience it caused. We also appreciate you reporting your issues to the front desk as our Red Roof team continuously work to improve the quality of our services. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Very truly yours,SamanthaRed Roof ManagementRediresponse Specialist
par un voyageur
Not good at all
Publié le 27 sept. 2024 sur HotelsWe were not aware that the entire property was tapped up and they were painting. All of those workers where staying at the hotel as well. We were on the ground floor by the side door was not a good place to be. There was a bad smell in our room and the a/c would come on and go off every couple minutes with a loud sound. This was not a present experience at all.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Michelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Greencastle South – Cloverdale. I was disheartened to see your stay resulted in a 2/10 score. Please accept our apologies. You indicated that you were unsatisfied with the unpleasant odor encountered, the issue with the air conditioner and other concerns mentioned. I have shared your feedback with management to ensure that your concerns are addressed. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Quiet , clean and close to I-70
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Jeffry, Thank you for taking the time to tell us about your stay at the Red Roof Inn Greencastle South – Cloverdale. We are happy that you were pleased with the cleanliness and the convenience of the location, prompting your 4/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Very disappointing check in process, checked in on a Saturday afternoon, one would think a busy time for hotels and no one at the front desk. Only the automated kiosk, connected to some call center overseas.
Worst part was the AC was not working properly on a 90 degree day! No one to speak to since they don’t bother staffing the front desk on a weekend afternoon! AC unit just blows semi warm air and is noisy as can be….
Also, hotel was being painted on the exterior and all windows were completely sealed, basically the room was a windowless box.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Kai,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the check-in process, the AC and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
I’m not crazy about checking in with a kiosk and using a worker at a remote location. I didn’t like the kiosk when this was a Motel 6 and probably wouldn’t have made the reservation if I knew it was the same property with a different name. That said this stay was a little better than under the Motel 6 name. Lou’s diner is across the street with in walking distance and is great.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. Marc, I am happy to hear that you found your stay to be okay and our hotel to be convenient. However, you indicated that the kiosk system was not to your liking. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Chair had uneven legs in the room couldn't sit in it without it rocking was hard as a rock as well as for staff no one was there when we checked in. No breakfast was a big disappointment
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Kristi, Thank you for taking the time to tell us about your experience at the RED ROOF INN RICHMOND SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the chair along with breakfast not being up to your standards. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Perfect stay, just down Rd from our venue.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Alicia, for taking the time to write a review of your stay at the Red Roof Inn Greencastle South – Cloverdale. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our property's convenience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
