Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Chantal
Publié le 1 nov. 2017 sur Hotels
Hôtel situé près de l'autoroute, parfait pour une nuit. Chambre propre mais avec le minimum.
par un voyageur
Publié le 18 oct. 2024
Very nice place. Clean and quiet
par un voyageur
Publié le 18 août 2024 sur Expedia
Unable to sleep due to continual slamming of doors will never stay again. I learned there are guests staying weekly here & would suggest that they are removed from your list of properties
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Tonisea,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. You expressed that the noise disturbance from the continual slamming of the doors from the other guests hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Thank you again for sharing and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Good place to stop while driving I70
Publié le 16 août 2024 sur HotelsOne night stop over. Friendly service, no issues.
Commentaires de Gestion de l’hôtel
18 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Lana,Thank you for telling us about your recent visit at RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. I was delighted to read that our friendly service met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Daniel,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Everything was great except for the check in, which lacked a personal touch. I didn't like that I had to talk with someone through a kiosk.
Commentaires de Gestion de l’hôtel
11 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. I am happy to hear that you found everything to be great. However, you indicated that our checking-in process dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sincerely apologize for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
Average stay. Quick registration
Commentaires de Gestion de l’hôtel
10 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hi Alan,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3\5 score following your recent stay at the Red Roof Inn Greencastle South – Cloverdale. I'm happy you were pleased with our quick service, though you found our accommodation to be average. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
It worked
Publié le 6 août 2024 sur HotelsIt was a clean place to stay. The room was clean and replaced towels everyday. Mimi fridge was nice. Worst part was the was the kiosk front desk person. Which had some audio delays, lagging screens and no printing paper.
Commentaires de Gestion de l’hôtel
7 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Alex. The staff and I at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE appreciate your 8/10 score. I am happy to hear that you found our hotel to be clean, you were pleased with the adequate amount of towels, and the other kind remarks mentioned. However, you indicated that the issue regarding the kiosk front desk person dampened your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
No breakfast!
Publié le 3 août 2024 sur HotelsThere was supposed to be breakfast there was no breakfast! That was frustrating!
Commentaires de Gestion de l’hôtel
6 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Jennifer. The staff and I at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE appreciate your 8/10 score. However, you indicated that the lack of breakfast at our hotel dampened your experience. As it relates to breakfast, there are restaurants close by. It is our goal to provide a comfortable stay for all our guests, so I am sorry for any inconvenience caused. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
Pleasant stay easy late night check in
Commentaires de Gestion de l’hôtel
6 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN GREENCASTLE SOUTH - CLOVERDALE. Vijayalakshmi, I am happy to hear that you found your stay to be pleasant and our check-in to be easy. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Vijayalakshmi, and can't wait to see you back at Red Roof soon, where we can continue to offer you a pleasant stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
