Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Quiet, lovely location
Publié le 23 oct. 2024 sur HomeAwayNice, clean house, great views
par un voyageur
Publié le 27 sept. 2024 sur HomeAway
par un voyageur
Beautiful location - great outdoor space!
Publié le 12 août 2024 sur HomeAwayWe absolutely loved the outdoor space. Pool was great, did not feel that he needed additional heating that other guests complained of. I believe we hit it at the right time of year. Great shaded area for guests to sit and hang out.
House had all the accommodations/amenities for hosting small gathering. Very comfortable stay and glad to have the AC during summer as it gets quite hot in Cloverdale. Beds were very comfortable.
Main floor had a bit of wet dog smell, but overall very clean. Since they are pet friendly, kind of expected.
Driveway leading up to house is single lane road, which splits off to another home. Wouldn't want to have to backup due to car coming, because there is no room to pull over.
Reached out to Customer Service over one question, and they were quick to respond.
Overall great experience! Would definitely stay here again.
Commentaires de Gestion de l’hôtel
30 août 2024 par VrboOwner, Gestion de l’hôtel
Hi Christine, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests.
We hope to host you for another truly carefree and great vacation in the future!
par un voyageur
MOST AMAZING TRIP EVER
Publié le 15 juill. 2024 sur HomeAwayTHE photos are 100% accurate! Most BEAUTIFUL home and pool ever! SO clean, SO perfect, i felt like i was staying in a mansion w/ a gorgeous pool and hot tub !!! I can not say ENOUGH about the level of guest service - i had questions about how to operate things -- i texted the # i was given and they answered every Q and also texted to f/u later! They CARE SO MUCH about your satisfaction!! I must have been 1 of 100 clients they were dealing w/ but my family felt like we were the ONLY one bc of how much they cared - my quetsions NEVER annoyed them, they were happy to help me understand how to enjoy everything in the home ! Pool, hot tub, most comfortable GIANT couch to lounge around on at the end of our day, gigantic wide screen TV with all kinds of apps to watch movies and youtube videos, giant dining room table for dinner, and board games, mattresses and pillows were PERFECT. 3 floors!! EVERY room looked like "the master bedroom" .. and the master bathroom was ridiculous, you could fit 5 people in there! everything was so clean, i didn't want to leave and i will be back. it was 25 min from "Kordi Creek" (a GREAT safe and secluded lake to swim in all day - so hot, the next 3 days we stayed at the pool and LOVED it - toys for the pools even !) GREAT restaurants 12 min away: Papa Johns Pizza, Hamburger ranch, but this house's KITCHEN WAS HUGE i LOVED cooking in it !!! it had everything i needed (and MORE)
par un voyageur
Great wine country views and backyard/pool!
Publié le 21 juin 2024 sur HomeAwayThis place is awesome, we spent most of the time at the pool or on the top deck overlooking the valley. Short trip into town for supplies if needed. Very secluded, lots of privacy. The mattresses were super nice, Tempurpedic too. Kitchen was locked with everyhing needed to cook. Lots of mosquitoes in June, but would definitely go back again!
Commentaires de Gestion de l’hôtel
8 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Matthew, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the mosquito issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur de Los Angeles, CA
The nest
Publié le 3 juin 2024 sur HomeAwayGreat
par un voyageur
Great writing retreat
Publié le 13 mai 2024 sur HomeAwayThis property was perfect for our writing retreat! It was spacious and comfortable, and set in a beautiful location. Would absolutely stay again!
par un voyageur de San Francisco CA
Lovely stay but mislead about jacuzzi!
Publié le 25 févr. 2024 sur HomeAwayThe house is lovey! When we arrived they had not warmed the home it was quite cold inside. The jacuzzi never worked even after we called and Jake came out and assured us he was familiar with the issue! The water remained frigid and the jacuzzi was unusable. Jake was a very nice guy but still no jacuzzi. There were also spider webs in some cabinets and windows.
Commentaires de Gestion de l’hôtel
15 mars 2024 par VrboOwner, Gestion de l’hôtel
Karimah, thank you for sharing your experience with us. We are glad you enjoyed our lovely home. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope that the refund that you were given has helped with some resolution of the issue you experienced. We hope to have the opportunity to better impress you in the future!
par un voyageur
Beautiful property with management issues
Publié le 11 sept. 2023 sur HomeAwayWonderful location and home, but we had no running water for over half of the weekend and it wasn’t addressed by anyone.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Erin, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de Albany, CA
Nice property - poor communication
Publié le 16 mars 2023 sur HomeAwayI am writing to you to express my disappointment with the rental property that my friends and I recently rented from Vacasa. We had high expectations for our stay, but unfortunately, we encountered several issues during our time there that made our experience far less than satisfactory.
The primary issue we faced was that the WiFi never worked, thereof also making the hot tub defunct. Despite our best efforts to get them working we were unable to do so. We spent much time and effort calling for assistance with these issues, were told that the “local team” was on the way…and that never happened.
This had a significant impact on our enjoyment of the property. The WiFi was essential for us to stay connected to work and family, as well as to enjoy any video entertainment — none of which we could do. Further, the hot tub was a major reason why we chose the property in the first place.
We understand that technical issues can happen, but we the lack of response and false information from your company in addressing the issues was unacceptable. We reported the issues immediately, but no action was taken to rectify them, and we were left to deal with the problems ourselves and a house that didn’t have the the amenities
As a result, we are requesting a full refund for the rental property. We believe that we did not receive the full value of our money due to the defective amenities, and we feel that it is only fair that we are compensated accordingly.
Please let us know how we can proceed with this matter. We would appreciate a prompt response so that we can resolve this issue as soon as possible.
Thank you for your attention to this matter.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Anne. We sincerely apologize for the issue you encountered with the amenities that prevented you from fully enjoying your stay. We are very sorry for not being able to use some appliances. It is always our goal for our guests to be able to use everything the home has to offer. We appreciate you notifying us promptly of this so that we can take the appropriate steps toward a resolution. Our local manager has been made aware of this issue and will repair it as needed. We hope that the compensation provided shows our willingness to make things right. We hope to have an opportunity to better serve you in the future.
