Note fondée sur 375 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Voyageurs d’affairespar un voyageur
Belle hôtel
Publié le 14 nov. 2016 sur Expedia
Pour : Propreté et calme
Contre : La qualité du petit déjeuner
Hôtel propre, calme et confortable, près d'une zone industriel lorsqu'on voyage d'affaire dans la région.
par un voyageur
Publié le 24 août 2024 sur Expedia
par un voyageur
Publié le 12 août 2024 sur Hotels
par un voyageur de Richmond
Publié le 2 août 2024 sur Expedia
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Was being remodeled and water was out.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Joyce, Gestion de l’hôtel
Thank you for leaving a review of our hotel. Unfortunately, the renovations require some work on the plumbing for the new rooms. We made sure to let our guests know that the water would be shut off between 10AM and 5PM. We apologize for any inconvenience. The new rooms will be awesome and should be completed in a timely manner.
par un voyageur
Sleepless in Lake Jackson
Publié le 22 juill. 2024 sur HotelsAt 1:40 am in the morning the smoke detector in the room started beeping every few minutes. When I called the front desk, I was told that he was just supposed to watch the desk and check people in. I asked him what he was doing to correct the problem and was told he didn't know what to do or who to call. There was trash piled up in the parking lot; though they just went through a storm other motels in the area did not have trash piled up.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Joyce, Gestion de l’hôtel
Thank you for taking the time to leave a review of our hotel. I apologize for the fire alarm problem. The night auditor checked the area and found no fire but the smoke detector had been damaged by water. We had to call the fire department to help us stop the alarm.I'm sure you noticed the sign in the lobby explaining that we are under construction. The items you saw in the parking lot are related to that. As the dumpster is filled it is taken away. When an empty one is returned the boxes are removed. Some of the items are also related to what we will be putting in the new rooms. As a construction site there will be some trash around. We have blocked off that area so no guest is endangered.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
par un voyageur
Publié le 4 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Joyce, Gestion de l’hôtel
I regret we were unable to refund your no-show charges since we did hold your room and turn away other possible guests. The hotel makes an effort to make sure guests are totally aware of the cut off time by providing both the date and time a reservation can be cancelled without penalty.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Could use some TLC but it’s a nice hotel. The breakfast was really good. The staff were friendly and helpful. No complaints
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Joyce, Gestion de l’hôtel
Thank you for taking the time to review the Hampton Inn & Suites in Clute, TX. As you may have noticed, we are in the process of renovating our hotel. The changes will be awesome. We hope you will take the time to stay with us again when we have completed the changes.
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Joyce, Gestion de l’hôtel
Thank you for leaving such a wonderful review of our hotel. We look forward to seeing you again soon.
