Avis Montezuma Ocean View Casita - Romantic, Relaxing Luxury

Clarifications: * The broken a/c was replaced with a new within 24 hours. I suggested that the guest might not want to be in the Casita during the disruptive installation. For his inconvenience I gave him - unasked - a one-night refund which he never acknowledged. * My gardener/handyman lives onsite and repairs himself or coordinates repairmen in my absence. Guests are requested to report any problems immediately and issues are always remedied as fast as possible. * The water had to be shut off due to a broken pipe - not "for most of the day" but for the 90 minutes it took to fix the leak. * Ants and other insects live in the jungle around us. Especially in the green season (May-Nov) when it is very humid and rainy, ants can be abundant - outdoors. One must accept this when visiting or living in this warm, tropical climate. * During his 15-night stay there was one power outage that affected the entire area, from approx. 5pm-10pm, due to heavy rains and a fierce thunderstorm. Nothing could be done except wait it out. * A branch fell on the carport roof in the same storm and broke a roof tile. My contractor postponed his visit to fix the leak last minute, to the next day. The guest had to park his car (within the gated, secure property) about 10 yards away from the carport for a few hours. * Once the guest drove to the very edge of the carport. The weight of his car loosened the low retaining wall, rocks shifted, and the car's hot bonnet touched against the plants, burning their leaves. The rope was meant to be helpful and will remain there. * Privacy to me is of high value, therefore I will not comment on the guest other than to say that he told me that a/c was extremely important to him, and in a written message he expressed his wish to return the following year. * About half an hour after he departed, I discovered condensation water running down the walls and windows of my Casita, and the floor tiles were icy cold. All surfaces were wet. I then realized that this guest's needs could not be met by my Casita, particularly the a/c system. * I first raised the issue with VRBO, then finally wrote to him that regretfully, I would not be able to accept a future reservation from him because the Casita was not meeting his requirements. His afternoon reply was kind and understanding. Later that night came his review. * All other 57 reviews on this site show a very different picture.