Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not Pura Vida
Publié le 11 août 2024 sur HomeAwayWe have visited Costa Rica 4 times. This area by far was our least favorite.
Two weeks before our trip we received notification that our host had been changed. Efforts to get information about our check- in process yielded nothing. I finally had to contact VRBO to find out what was going on. The day before our flight we got that information stated check-in was at 3:00 and the address. I was trying to coordinate 3 families
When we arrived in Cobano, we received texts telling us repeatedly about 3:00 check-in. Got It!
We arrived at the property at 3:30 only to find the house a total disaster. Apparently the visitors before had massive parties. The house was in no shape. I contacted VRBO and was told to work it out with host.
Unacceptable. Finally, at 7:00 the house was "ready".
Problems:
Kitchen: No hot water, refrigerator rocked forward every time opened and leaked water, the stove did not work properly.
Bedrooms: If you like living in a cave it is perfect. No windows or natural light.
Beach Access: down a very busy road with no shoulders. We had two children - scary. The road is strewn with litter.
Beach: LOTS of trash! My daughter and I actually found two hypodermic syringes with needles still intact.
Pluses: pool was nice - when the pool guy showed up to clean it. Yasmina was amazing helping with laundry and basic clean-up. The wildlife: monkeys, iguanas, geckos, butterflies was fun for all.
Would not recommend for the price!
Commentaires de Gestion de l’hôtel
10 oct. 2024 par VrboOwner, Gestion de l’hôtel
Dear Steven,
Thank you for taking the time to share your experience with us. I sincerely apologize for the numerous issues you encountered during your stay. It is disheartening to hear that our property did not meet the standards we strive to maintain, and I am truly sorry for the inconveniences you faced upon arrival.
I understand how frustrating it must have been to deal with the lack of communication prior to your check-in, and I appreciate you bringing it to our attention. We are actively working to improve our communication processes so that future guests do not experience similar issues.
Regarding the condition of the house upon your arrival, I deeply regret that it was not in a suitable state. Your feedback about the kitchen and beach access is invaluable, and I will ensure that these concerns are addressed with our cleaning team and management to prevent this from happening again.
I’m glad to hear that you enjoyed the pool and the wildlife, and I’ll be sure to pass along your kind words to Yasmina for her assistance.
Once again, I apologize for the disappointment you experienced during your trip. Thank you for giving us the opportunity to address your concerns. If you have any further feedback or if there’s anything we can do to make amends, please do not hesitate to reach out.
par un voyageur
Unsatisfied
Publié le 2 juill. 2024 sur HomeAwayThe house was flooded after Friday’s rain. All rooms and specially the kitchen fully flooded, even though water was removed the house remained wet the whole time.
Random people came in without notifying or us knowing who they were. No locks on the house’s door so we couldn’t lock at night. People from outside (UberEats) could walk in and appear in the middle ok the house without any notice or security checks.
Bathrooms needed to be fixed.
Kitchen stove was bad, it leaked gas so after using it we had to disconnect it.
Overall we were dissatisfied with the experience and the house.
par un voyageur
Fantastic Vacation
Publié le 16 avr. 2024 sur HomeAwayWe had a great spring break at Havana Lodge in Malpaís. The lodge was beautiful, the pool was amazing, and the location was perfect. When we had questions, they were answered within minutes. We couldn’t light the grill, and someone was over within 5 minutes to assist. I’d love to go back. So relaxing.
par un voyageur
Family and friends trip
Publié le 26 mars 2024 sur HomeAwayGreat place to stay. Everyone had there own room with AC, pool and house were cleaned daily. Amazing
par un voyageur
Paradise
Publié le 1 nov. 2023 sur HomeAwayWe loved our stay! The private pool is a must, the location was great. We loved the uniqueness of the property. It was in great location for the beach, jungle, and a town! May possibly book here again for a Holliday with a big group of family!
Commentaires de Gestion de l’hôtel
26 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you kelsey!!!
We hope you can come back soon
par un voyageur
Wonderful Family Vacation
Publié le 24 juin 2023 sur HomeAwayFar exceeded our expectations. Well equipped kitchen and the daily service of the bedrooms, common area and pool were exceptional. We had five private lockable bedrooms each with its own bathroom and shower and one had a jacuzzi. The beds were all large and comfortable. We had an extended family of grandpa and his two kids families with kids from 8 to 19 for a total of 10. We had the entire space to ourselves. We hit great weather in mid June which was supposed to be the start of rainy season. The rooms would have easily accommodated 4 or 5 more people. The pool was kept clean and our kids enjoyed playing billiards on the pool table. We had a number of animals visit us including monkeys, iguanas, toads, a kitten which stayed around a couple dogs and something that looked like a mix between a squirrel and a skunk (smelled like a skunk) but didn’t bother us. There were plenty of nearby activities. One word of caution, if you drive from Liberia, don’t blindly follow Google maps as it will lead you to places where you have to ford several rivers. Each member of our group had their own favorite activity ranging from the safari/zip lining at Ponderosa near Liberia, to horseback riding, fishing, riding Atv’s, visiting the nearby waterfalls or beaches or just relaxing at the pool. The only negative is to beware of their no cancellation for any reason policy. We had an issue arise where we wanted to cancel several months before our stay but they wouldn’t let us Luckily itworked out.
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you Walter very much for such a nice review. It was a pleasure hosting you. I hope you can come back soon
best regards
amir and evi
par un voyageur
AMAZING STAY
Publié le 20 juin 2023 sur HomeAwayExcellent guest experience and upmost service.
Daily cleanings, at home massages, easy access just off the main road to busy Santa Teresa. Multiple beach entrances near our property and the rooms were amazing. Beautiful design, large and cool. Kitchen was stocked for cooking if needed, but we ordered local delivery most of our stay (easy delivery instructions). Private pool with shallow entrance for kids, loved it! Would definitely stay again.
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thabk you very much for the feedback!
I hope you can come back soon :)
par un voyageur
Ideal Costa Rica Property Near Beautiful Surf Beach
Publié le 25 mai 2023 sur HomeAwayThe style of this property is the quintessential home in tropics with an inviting pool, an open area living room, dining room and semi enclosed kitchen with bedrooms that have air conditioning. The stone floors, wood work, tropical plants and trees made it feel like you were staying in nature but had all the creature comforts. We had 10 from our family staying here and the place couldn’t have been more perfect for us. We made breakfast most days and a few dinners in the fully equipped kitchen. There’s no ac in the kitchen but the wonderful on-site housekeeper Jasmina got us an extra fan immediately when we asked. Since it is in the jungle and the common areas are open air you do get a variety critters coming through usually at night but the kitchen can be shut up tight so we never had them invade our food. The night after it rained the frogs were really loud so, as any seasoned traveler should know, be sure to bring ear plugs.
We enjoyed the pool throughout the day between adventures and going to the beach and played pool nightly. The closest beach has a really nice left break for surfing when the tide is medium to high, at low tide to surf dies down and the rock reef is a bit dicey.
The only slight problem was the pool deck and it’s also the path to the house had large drains that made it a bit difficult for my mom to walk over, we had to assist her as for her it was a bit difficult. It wasn’t a problem for anyone else and we will definitely come stay here again.
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you very much Kelly
We will try to find solution for the pool deck soon. thanks for the advise!
It was a pleasure hosting you. Hoping you can come back soon
par un voyageur
Amazing property w
Publié le 30 mars 2023 sur HomeAwayThis was so far the best property I have ever stayed in. There were ten of us staying here. Tons of space inside and outside. The pool was awesome and it made it hard for us to want to leave on excursions. The cleaners changed sheets daily, gave us fresh pool and room towels, cleaned the floors and counters and even did all our dishes. Florencia the host was easy to communicate with and extremely fast at responding to any questions we had. We also saw tons of animals on the property including monkeys and iguanas. Staying here was one of the highlights of our trip.
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you very much for the feedback Trevor
We hope you come back
par un voyageur
Paradise for a week!!
Publié le 25 févr. 2023 sur HomeAwayWe had a wonderful time at Villa Havana with our 4 adult children and their significants and 3 grandchildren ages 1,3, and 5. Yasmina prepared wonderful breakfasts several mornings. The entire staff was so friendly and we felt so pampered. The rooms were cleaned and all the beds made each day. Dishes were washed. The open air living space was just perfect!! Each suite was different and had its own unique feel. The pool was clean and maintained daily. Florencia was outstanding to work with, very responsive and so helpful. Truly we cannot recommend this place enough. It is open air so that comes with some bugs and visits from animals, but we expected that. It was just so perfect for our family. We left today and miss it already!
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hello Michelle!
Thank you very much for everything! it was our pleasure hosting you.
We hope you come back soon!
