Ratings based on 242 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 15, 2024 on Expedia
The staff was so nice. The rooms were clean and parking was easy. The breakfast had so many options, including things my gluten free daughter could eat. Several things were not working during our stay, like the tvs and ice machines, but they were having technical issues and are remodeling so hopefully those will be resolved soon.
Comment from Hotel Management
Jul. 15, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.
by A traveller
Posted Jul. 6, 2024 on Expedia
The ONLY thing we can say we enjoyed was the breakfast and John!! If it weren't for John coming in and making it as good as only one employee could, we would have asked for a full refund and gone to another hotel! John is a top-notch employee who gave us the best hospitality we could have ever imagined!
When I arrived, I let the blonde girl with an inappropriate shirt on know we were there, she checked us in and acted as if everything was perfectly normal and fine.
She wouldn't give us a third key for our teenage daughter (somewhat understandable, but still petty). We got up to our room and noticed how stained the carpets in the halls were. The carpets in the room were also stained and gross. The room was what I would consider to be the room of a privately owned, understaffed, old motel in a trashy town.
When I took the kids down to go to the funeral home of the friend we were there to bury the next morning, I asked the pool hours. THEN is when she decided to tell me the pool was closed for repairs. Had the rest of our family not been staying there, we would have asked for a refund and left right then and there. However, we didn't want something like that to stop us from our family time. So we stayed. I asked her, "Don't you think that was something you could have told me when I checked in?" She said, "Oh, yeah I guess maybe we should tell people that." - while laughing.
We will not ever be back to this hotel.
Comment from Hotel Management
Jul. 8, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
We are very sorry to hear about your experience. This is not the norm and we will be addressing the issues with our staff and housekeeping team. Again, we apologize for your inconvenience and hope to have another chance to welcome you back in the future.
by A traveller
Posted Jun. 4, 2024 on Hotels
Comment from Hotel Management
Jun. 6, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A traveller
Posted Jun. 2, 2024 on Expedia
Bathroom was pretty gross, wouldn’t take shoes off in hotel room, smell was terrible as well.
Comment from Hotel Management
Jun. 3, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
It is disheartening to read that we did not live up to our usual standards, and your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
by A traveller
Posted Apr. 12, 2024 on Hotels
Comment from Hotel Management
Apr. 14, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
We're sorry you were unhappy with your stay at the Holiday Inn Express & Suites Coffeyville. If you have any further information please don't hestate to reach out to us.
by A traveller
Posted Mar. 8, 2024
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Comment from Hotel Management
Mar. 8, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Holiday Inn Express & Suites Coffeyville!
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 23, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.
by A traveller
Posted Jan. 22, 2024 on Expedia
Nice property & check in was fast & friendly. Staff was friendly & prompt
Comment from Hotel Management
Jan. 22, 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Your recommendation is appreciated, and we look forward to welcoming you again.
by A traveller
Posted Dec. 24, 2023 on Hotels
Comment from Hotel Management
Dec. 25, 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Thank you for including the in your travel plans. We are happy you loved everything in regard to your accommodations. Your recommendation is appreciated, and we look forward to welcoming you again.
by A traveller
Posted Nov. 25, 2023 on Expedia
Very upsetting that I had to pay almost $40 extra through Expidia when the rooms were only $128! That’s not right at all $ I paid 163!!!
Comment from Hotel Management
Nov. 28, 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Brenda, we apologize for your inconvenience. Thank you for being our guest.
