Note fondée sur 244 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
We hugely appreciate your review, Sheryl. Your business is valued and we look forward to welcoming you back again to the Holiday Inn Express & Suites Coffeyville in the near future.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
We stayed this time in a room for disabled persons. All was very nice except for the bathroom door. A very heavy sliding door, which was almost impossible for me to move and would not work for a person with a disability. The door created a safety factor as it slid across the coffee bar/refrigerator area. I was slightly injured as my daughter came out of the bathroom and slid the door into my body and across my foot as I was getting into the frig. .Poor and unsafe design.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience and injury you experienced due to the bathroom door design. Your feedback is incredibly valuable, and we will review the design to ensure it is both functional and safe for all guests, especially those with disabilities. Guest safety and comfort are top priorities, and we regret that this issue affected your stay. We truly appreciate your feedback and will work on making improvements. Thank you for staying with us, and we hope to provide a better experience in the future.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
The staff was so nice. The rooms were clean and parking was easy. The breakfast had so many options, including things my gluten free daughter could eat. Several things were not working during our stay, like the tvs and ice machines, but they were having technical issues and are remodeling so hopefully those will be resolved soon.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
The ONLY thing we can say we enjoyed was the breakfast and John!! If it weren't for John coming in and making it as good as only one employee could, we would have asked for a full refund and gone to another hotel! John is a top-notch employee who gave us the best hospitality we could have ever imagined!
When I arrived, I let the blonde girl with an inappropriate shirt on know we were there, she checked us in and acted as if everything was perfectly normal and fine.
She wouldn't give us a third key for our teenage daughter (somewhat understandable, but still petty). We got up to our room and noticed how stained the carpets in the halls were. The carpets in the room were also stained and gross. The room was what I would consider to be the room of a privately owned, understaffed, old motel in a trashy town.
When I took the kids down to go to the funeral home of the friend we were there to bury the next morning, I asked the pool hours. THEN is when she decided to tell me the pool was closed for repairs. Had the rest of our family not been staying there, we would have asked for a refund and left right then and there. However, we didn't want something like that to stop us from our family time. So we stayed. I asked her, "Don't you think that was something you could have told me when I checked in?" She said, "Oh, yeah I guess maybe we should tell people that." - while laughing.
We will not ever be back to this hotel.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
We are very sorry to hear about your experience. This is not the norm and we will be addressing the issues with our staff and housekeeping team. Again, we apologize for your inconvenience and hope to have another chance to welcome you back in the future.
par un voyageur
Publié le 4 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 2 juin 2024 sur Expedia
Bathroom was pretty gross, wouldn’t take shoes off in hotel room, smell was terrible as well.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
It is disheartening to read that we did not live up to our usual standards, and your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
par un voyageur
Publié le 12 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
We're sorry you were unhappy with your stay at the Holiday Inn Express & Suites Coffeyville. If you have any further information please don't hestate to reach out to us.
par un voyageur
Publié le 8 mars 2024
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Commentaires de Gestion de l’hôtel
8 mars 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Holiday Inn Express & Suites Coffeyville!
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Nice property & check in was fast & friendly. Staff was friendly & prompt
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Holiday Inn Express & Suites Coffeyville, Gestion de l’hôtel
Your recommendation is appreciated, and we look forward to welcoming you again.
