Note fondée sur 857 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Ineke, thank you very much for your feedback. Most appreciated.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
I stay here regularly for work purposes, the room as usual is fine, the staff friendly and easy to deal with, on this occasion I was in bed around 9pm and heard guests using the lockbox assuming for the room next to me being split rooms, however my door opened, rather embarrassing, I had my keys and my door was locked so I am assuming that they had been given the wrong keys or something, its not a good look, invasion of privacy as well, if I was not in my room and had come back and my work laptop was missing who would be at fault? this is very alarming because I am sure I would be told it's my fault and we are sorry.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Cameron, I'm really sorry to hear about the experience you had during your recent stay. It’s definitely concerning that someone was able to access your room, especially after you had locked it. This sort of situation should not occur, and I completely understand why you'd feel alarmed, especially considering the potential security risk to your personal belongings, like your work laptop. We have checked the keys since your departure and the keys for the room next door cannot open the room you were staying in so I really am not sure what has happened here.While we can't change what happened, I want to assure you that guest safety and privacy are paramount to us, and this is something we take very seriously.Once again, we sincerely apologise for the inconvenience and the stress caused.Warm regards,The team at Charlesworth Resorts
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Dona, thank you for your feedback. We're sorry to hear about your recent experience not meeting your expectations.Kind regards,The team at Charlesworth Resorts
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Thank you fore your feedback, Lisa. Most appreciated.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Great place to stay. Friendly staff and accomodation was good
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Pankaj, thank you for your kind words! We're glad you enjoyed your stay and found the staff friendly. We look forward to welcoming you back again soon.
par un voyageur
Publié le 2 oct. 2024 sur Wotif
Scenic area, very beautiful views
Car parking very poor for stays
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Stephen, thank you for your feedback. We're pleased you enjoyed the scenic views but apologise for the inconvenience with car parking. Unfortunately, there is not a huge amount we can do about that.Kind regards,The team at Charlesworth Resorts
par un voyageur
Publié le 2 oct. 2024 sur Wotif
Lovely stay
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Fiona, thank you for your lovely review! We're glad you enjoyed your stay and hope to welcome you back soon.Kind regards,The team at Charlesworth Resorts
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Great facilities- pools were great. Handy spot to explore the area.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Phil, thank you for your review! We're glad you enjoyed the pools and found the location convenient for exploring the area. We hope to welcome you back soon.Kind regards,The team at Charlesworth Resorts
par un voyageur
Publié le 30 sept. 2024 sur Wotif
Great pool, easy collection of keys, quiet, not all tv channels worked, self contained, polite staff.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Hello Amanda, thank you for your feedback! We're glad you enjoyed the pool, easy key collection, and the quiet atmosphere. We apologise for the issue with the TV channels and appreciate your understanding. We hope to improve your experience next time.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Great Location ,set in beautiful grounds. Very quiet. We had a massive apartment, which well equipped The only thing that let it down was the cleanliness of the floors, after walking barefoot on the tiled floor our feet were black with dirt. Apart from that little moan, I would definitely stay there again, I was disappointed that I only stayed ine night. I wish that I could have stayed longer.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par The team at Charlesworth Resorts, Gestion de l’hôtel
Thank you for your feedback! We're glad you loved the location, peaceful atmosphere, and spacious, well-equipped apartment. However, we're sorry to hear about the issue with the floors. We'll address this with our housekeeping team to ensure it doesn’t happen again. We’re happy to hear you'd stay with us again and hope next time you can stay a bit longer!
