Note fondée sur 690 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2024 sur Hotels
This has become my go to choice in Coffs Harbour when I come here for work a few times a year.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Management and Staff, Gestion de l’hôtel
Thank you so much for the review and the perfect score. We are glad you choose us each time you are in Coffs Harbour and look forward to welcoming you next time.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Freezer not freezing. Not much selection in terms of food onsite and it wasn’t open everyday for room service.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Management and staff, Gestion de l’hôtel
Hi Anthony, thank you for your feedback.We apologise about your freezer and will investigate the issue to have this rectified.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Great room - excellent that there is a restaurant and bar on the premises with a gym and pool. Staff were friendly and helpful - paid a little more for the room than usual but my stay ticked so many boxes it was worth it.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Management and Staff, Gestion de l’hôtel
Thank you for the review Julie. We are happy to hear you enjoyed our restaurant and facilities and that our friendly staff enhanced your stay. We hope you will consider another stay with us.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Management and Staff, Gestion de l’hôtel
Thank you Gustavo, we are pleased you enjoyed your stay and hope we can welcome you back for another stay.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
The property is ok. Considering what they charge it really isn't anything special or exciting. My room was apparently upgraded. It was just a standard motel room really. My room had a major leak. Carpet was saturated. I didn't discover this until the next morning of my stay when i was rushing out for the day. By the time I returned reception was closed. I checked out the next morning and advised the staff about the leak. They stated 'Why didn't you tell us earlier'. Sorry I was very busy for the weekend. That was it! So for $300 a night you get to stay in a room with soggy Carpets. I will never stay here again
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Management and Staff, Gestion de l’hôtel
Hi Georgie, we apologise that you were disappointed with your stay and for the issue you experienced with the water leak. And had you let us know we would have moved your rooms immediately so we could rectify the issue and prevent further damage. We are always contactable by phone even after reception is closed and we would prefer you do this so we have a chance to make your stay more enjoyable and not hindered by any issues.
par un voyageur
Perfect for families!
Publié le 5 oct. 2024 sur HotelsOur family of 5 stayed in the 3 bedroom apartment/townhouse. The staff member at checkin was so kind, the room was perfect (our kids thought it was the coolest hotel room ever), everything was clean, and the location had a lot of restaurants nearby to grab dinner. This was just a quick stopover on our road trip, but I would definitely stay here again!
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Management and Staff, Gestion de l’hôtel
Thank you for your kind review.We are pleased to hear you enjoyed your stay and your kids loved the room.We hope we can welcome you all back again in the future.
par un voyageur
Publié le 1 oct. 2024 sur Wotif
Thanks for the upgrade—it's much appreciated! The lady at the check-in desk was excellent—very attentive and courteous. Thank you.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Management and Staff, Gestion de l’hôtel
Hi Greg, thank you for your review. You are very welcome for the upgrade. We will pass this on to the staff member at check-in! She is a valued team member.We hope to welcome you back again soon.
par un voyageur
Publié le 21 sept. 2024 sur Wotif
I have stayed before (Feb. 24) and enjoyed it. Same this time, although very noisy both late at night and early morning due to the location of my room (#203).
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Management and Staff, Gestion de l’hôtel
Hi Greg, thank you for the review. We apologise for the noise issues you experienced during your recent stay. You can call our number 24 hours to have someone assist if required. We hope you will consider another stay with us.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Hotel is called the city centre it's not anywhere near the city centre. King suites are not king suites, they are shoe boxes not blackout blinds. Very noisy spot. Was a hot day booked it because it had a pool, only to find out upon arrival that the pool was empty. Stay elsewhere
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Management and Staff, Gestion de l’hôtel
Hi Mark, we apologise that your stay did not meet your expectations. You booked one of our King Spa rooms not the King Studios which are a larger room but we would have been more than happy to move you. We apologise if you missed on the website that our pool is temporarily closed while it is being renovated but it will be open again very soon. We hope you will consider another stay with us.
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Management and Staff, Gestion de l’hôtel
Hi Craig, thank you for reviewing our property. We are glad to hear you were pleased with your stay.
