Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location and house layout, but dirty below the surface; neglected
Publié le 3 déc. 2024 sur HomeAwayFirst red flag: this property is managed by a company, not a real person. Getting in touch with the host prior to our stay (to try to add on an extra day) was not possible - we could only get "policy" responses from the managing company VACASA. Fallout from lack of an actual homeowner's involvement carried over into the stay.
Property location is great, and looked clean upon arrival. Gradually we discovered the lack of attention to upkeep and maintenance. A partial list: mushed cherry tomatoes behind drawer in fridge, shells from a seafood dinner between the couch cushions (gross!), multiple knives in tray with grease all over them, all ping pong paddles were falling apart, mold on the shower grout, every single dinner plate was chipped, cupboards stuffed with renters' detritus, burned-out front lightbulb that we replaced ourselves... and more. So many, many things that pointed to not having a "real" host paying attention.
Why give this property even 3 stars? Because of the great location, the nice layout of the house, and because the cleaning crew did their checklist cleaning, making it "surface clean." The house just needs some serious attention from someone who cares.
Commentaires de Gestion de l’hôtel
17 déc. 2024 par VrboOwner, Gestion de l’hôtel
Ellen, thank you for the review. We are sorry you had a negative experience. Each of our homes is managed by a real person, a local operations manager. Adding an extra night is easily done via our GX department, with a phone call or on the app. We are very sorry you had difficulties with the things you desired to do. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We hope to get the chance to host you again! Thank you.
par un voyageur
Publié le 8 oct. 2024 sur HomeAway
par un voyageur
Publié le 25 sept. 2024 sur HomeAway
par un voyageur
Great rental
Publié le 3 sept. 2024 sur HomeAwayNo issues
par un voyageur
Wonderful location and high quality property
Publié le 7 août 2024 sur HomeAwayThis spot was fantastic - right on the water, close drive to downtown Burlington, clean and well-appointed with everything we needed to have a comfortable and lovely time. Would stay here again! Fit 2 families totalling 7 people very comfortably.
par un voyageur
Nice location, house wasn’t ready for renters
Publié le 19 juill. 2024 sur HomeAwayThis house needs some TLC because it’s in a lovely location and has huge potential. I had read about a dirty shower curtain in reviews right before I came and decided to bring one just in case. Yep, I replaced it, it was filthy. I had to do a thorough cleaning of kitchen, bathrooms, porch and vacuuming while there. Leaves collected on steps to house, (it was November) and was dangerous. Outside fire pit was unusable. We managed to have a nice family gathering but Vacasa/VRBO, please give this little house some love so that others don’t have my experience.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Suzanne! Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Bayside Paradise
Publié le 24 juin 2024 sur HomeAwayOverall or stay was both good and bad. Several of the
amenities listed were non-functional. The BBQ was just a shell, no instructions on using the AC units, dishwasher didn't work--only 2 dishtowels for the week, very weak pillows, the mattress in the main bedroom was extremely uncomfortable, kayak had issues--drain plug missing as was the connector on the paddles, old spider webs on front porch, bug zapper on the back deck would have been nice, no light above the entry keypad. We did have a plumbing issue which was resolved by vacasa--the plumber kept us informed of his progress. The location was great for the activities we had planned and it was nice to have a comfortable gathering place place for all family members.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
UVM graduation landing space
Publié le 22 mai 2024 sur HomeAwayWe enjoyed the serenity of this lake house. The views were beautiful. Everyone loved playing PacMan in the game room. House/ kitchen was well stocked. A wonderful property.
par un voyageur
Great lakeside house to view the eclipse
Publié le 10 avr. 2024 sur HomeAwayWe booked 2 nights to view the eclipse lakeside and it did not disappoint! The photos online, although quite beautiful, do not fully capture the beauty of this place. Gorgeous views overlooking the Vermont mountain range and lake Placid. The house is well appointed with everything you need, small exception of the coffee maker. Our guests did feel comfortable with the cleanliness. Suggest maybe an upgrade to a Kureig. Other than that the property is a 10 out of 10. There are two access points to the beach which are indeed private and you will have it all to yourselves. Given the season, the water was high so beach area on both sides is small. Firepit area was wonderful, we loved hanging out by the fire at night watching the sunset. Kitchen allows for cooking for a crowd. The property feels remote but there is plenty of commerce in the area to visit Burlington downtown, grab coffee, items at the general store. We enjoyed burgers at Rozzi’s Lakeside tavern prior to check in. Was allowed to check in early and was notified via text. I did need to check with Vacasa the day before for the check in- keypad codes due to not receiving email. They were very prompt to respond. Overall, lovely home with great views and access to water. Not an issue for our party, just know that stair access to the fire pit and water is steep. Maybe not the best for small children or senior guests
Commentaires de Gestion de l’hôtel
25 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you again for this valuable information, as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay!
par un voyageur
Perfect place for a guys ski trip
Publié le 4 févr. 2024 sur HomeAwaySuited our needs perfectly.
