Note fondée sur 300 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Did not live up to expectations
Publié le 2 août 2024 sur Hotelsroom for three , just one towel two cups very limited access to the pool for £196 it was poor
breakfast was nice and lots of room in the resturant.
Commentaires de Gestion de l’hôtel
7 août 2024 par SbN Resort, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are disappointed to hear that your stay did not meet expectations and have addressed your comments with our team. We do hope to see you again in the future.
par un voyageur
Publié le 1 août 2024 sur Expedia
Great hotel with lovely friendly and jolly staff. Would definitely come back
Commentaires de Gestion de l’hôtel
7 août 2024 par SbN Resort, Gestion de l’hôtel
Hi Timothy, thank you for your 5* review and kind feedback. We are so pleased you enjoyed your stay and hope to welcome you back in the future.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Didn't get a lot of sleep. There were what assume were staff members moving trolleys outside the which could be heard through the windows at around 11ish. The curtains are about 2 inches in front of the windows in the room I was in so I naturally woke at about 6am and couldn't get back to sleep with how bright it was.
The hotel itself is lovely, the staff were friendly (just not happy about the noise I assume they caused), not ideal after a 5 hour drive.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Cameron, thank you for leaving us a review. We are pleased that on the whole you enjoyed your visit however we are very sorry that you were disturbed by both the daylight and trolleys. We hope to see you again soon. Best Wishes SbN
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Randolph, thank you for your rating which is rather disappointing. We are sorry that your visit was not as enjoyable as we had hoped. If we can help further please email customercare@stokebynayland.com
par un voyageur
Publié le 8 juill. 2024 sur Expedia
This was my first stay at the property whilst at a conference in a nearby town. As it is marketed as a more of a upmarket golf/ wellness hotel (I’m not a golfer so can’t comment on these facilities), I think my expectations were a tad higher. The bathroom in the bedroom I stayed in could do with a deep clean, there was a mold in the corner of shower and limescale in the toilet bowl.
Breakfast was top notch and serving staff excellent. Gym is very well equipped for a hotel and access to the pool facilities was a nice bonus.
Reception staff were lovely too.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Libuse, thank you for taking the time to leave us a review. We are sorry that the bathroom did not meet your expectations which has been addressed with the respective Team. We are however pleased that you enjoyed your visit and hope to see you again in the future. Best Wishes SbN
par un voyageur
Lovely stay, receptionists need customer service t
Publié le 2 juill. 2024 sur HotelsFood was amazing, bar and restaurant staff were excellent.
Receptionist needs training on customer service and welcoming guests. No tlc, just told us where are rooms were no information on where the spa was, that we had to book, breakfast times etc. We was the only guests at check in so not excuse she wasn't busy. Spa receptionist was moody, very funny with us for not booking in but we didnt know. Other than that all good 👍
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Thank you for leaving us a 4* review, we are sorry that you were not made to feel as welcome as we had hoped. This has been addressed with both the Reception and Spa Managers as this is not to our usual high level of customer service. We are however pleased that you had an enjoyable stay and hope to see you again very soon. Best Wishes SbN
par un voyageur
Publié le 30 juin 2024 sur Expedia
Comfy rooms
Spa ok
Sports bar not very clean
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Lynne thank you for taking the time to leave us a 4* review, your comments of which have been addressed.. We are pleased that on the whole you enjoyed your stay. We hope to see you again soon. Best Wishes SbN
par un voyageur
Publié le 7 juin 2024 sur Hotels
The hotel is a little tired and the room was very average for the cost
Commentaires de Gestion de l’hôtel
9 juin 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review and we are disappointed that your stay was not as good as we had hoped. Kind regards SbN
par un voyageur
Publié le 31 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Thank you for your rating. We hope that you will visit us again in the future. Kind Regards SbN
par un voyageur
Can’t Say No
Publié le 27 mai 2024 sur HotelsDefinitely a place to remember and unwind after a busy time of work, whether that be holding which we hadn’t tried or enjoying a very nice view while having a drink to enjoying a relaxing time in their swimming pool.
The food was spot on, affordable to the time we spend there.
Definitely will return in the near future for another well needed time away from work.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Sandra, Guest Experience Manager, Gestion de l’hôtel
Joshua, thank you for your very kind review and photos. We are delighted that you had such a good time away and look forward to welcoming you back to our resort very soon. Best Wishes SbN
