Note fondée sur 693 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Jordin Rehberg, Gestion de l’hôtel
Dear Jocelyne, Thank you so much for the 5/5 rating! We're delighted you enjoyed your stay. We can't wait to host you again in the future!Best regards,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake
par un voyageur
Publié le 9 sept. 2023 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Jordin Dawe, Gestion de l’hôtel
Dear Richard, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cold Lake. It is always a pleasure to receive positive feedback. We love receiving 5/5 reviews! Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Jordin Dawe
par un voyageur
Publié le 7 oct. 2021 sur Expedia
Excellent service
Commentaires de Gestion de l’hôtel
19 oct. 2021 par Viva Romanillos, Gestion de l’hôtel
Hi Yannick,
Thank you for taking the time to leave us your generous feedback! We are humbled by your 5-star rating. I will definitely share your wonderful remarks with the rest of the team.
We hope to see you soon. Stay safe!
Regards,
par un voyageur
Excellent
Publié le 24 mai 2021 sur HotelsSuper propre et très bon service
Commentaires de Gestion de l’hôtel
25 mai 2021 par Viva Romanillos, Gestion de l’hôtel
Salut Melanie,
Nous sommes ravis de recevoir une critique aussi merveilleuse - merci d'avoir pris le temps de partager votre expérience avec nous.
Voici pour espérer que nous vous reverrons bientôt.
Acclamations!
par un voyageur
Good place to stay
Publié le 19 janv. 2019 sur HotelsNice, clean, and affortable hotel, good breakfast, I will return.
Commentaires de Gestion de l’hôtel
22 janv. 2019 par Viva Romanillos, Gestion de l’hôtel
Dear Pascal,
Thank you for your wonderful review. We are so pleased to hear you enjoyed your stay.
We appreciate you taking the time in recognizing our efforts and look forward to your return visit as our valued guests.
Warm regards,
par Amélie
Fun, cozy & affordable
Publié le 3 févr. 2017 sur HotelsLounge is great for drinks and gambling. Sawmill good is amazing
par un voyageur
Not a gem
Publié le 7 août 2024 sur HotelsBreakfast only until 9, lumpy pillows, TV very small and took 2 visits by staff to make it function. S
Broken shingles from the roof laying in the parking lot stalls next to building made me park further away.
Commentaires de Gestion de l’hôtel
7 août 2024 par Jordin Rehberg, Gestion de l’hôtel
Dear Robert A,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the issues you encountered and appreciate your candid comments, which help us improve our services.We are sorry to hear that the breakfast hours, pillows, and TV did not meet your expectations. We will review our breakfast schedule to see if adjustments can be made and are already looking into the pillow quality to ensure a more comfortable stay for our guests. Additionally, we are addressing the functionality of the TVs in our rooms to prevent any future inconvenience.Regarding the broken shingles in the parking lot, we apologize for the inconvenience caused. The area was experiencing unusually high winds and thunderstorms during your stay, which resulted in some roof damage. We are actively working on repairs and cleanup to ensure our parking area is safe and accessible.We appreciate your patience and understanding and hope you will give us another opportunity to provide you with a more pleasant experience in the future.Best regards,Jordin RehbergFront Desk ManagerRamada by Wyndham Cold lake
par un voyageur
Publié le 5 août 2024 sur Expedia
Definitely would not recommend. Stayed 3 nights, room was ‘cleaned’ once. Requested at the front desk to have the room cleaned on our 3rd day and it was not.
Fitness centre bathroom had no toilet paper or hand soap.
Breakfast included but they were out of just about everything.
Dogs barking on our floor until almost midnight. Sat outside of the hotel and was approached by a meth addict saying someone was trying to attack him with a bat… it was a lot.
Commentaires de Gestion de l’hôtel
6 août 2024 par Jordin Rehberg, Gestion de l’hôtel
Dear Minzie, Thank you for taking the time to provide your feedback. We sincerely apologize for the numerous issues you encountered during your stay. This is certainly not the experience we aim to provide our guests.We are sorry to hear about the housekeeping oversight. Our housekeeping team has been reminded of the importance of adhering to our cleaning schedules, and we are reviewing our protocols to prevent this from happening again. The fitness center bathroom's lack of supplies and the breakfast shortages are also unacceptable, and we are addressing these issues with the respective departments to ensure they are promptly resolved.Regarding the noise from barking dogs, we are implementing measures to better manage noise levels and ensure a more peaceful environment for all our guests. Additionally, the incident outside the hotel is concerning, and we are working with local authorities to ensure the safety and security of our guests.Your feedback is invaluable in helping us improve, and we hope you might consider giving us another chance in the future. Thank you for bringing these matters to our attention.Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Jordin Rehberg, Gestion de l’hôtel
Dear Regan, Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay with us and that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Ramada by Wyndham Cold Lake. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Best regard, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Jordin Rehberg, Gestion de l’hôtel
Dear Sabrina, Thank you for taking the time to share your outstanding review! We are delighted to hear that you enjoyed a flawless stay with us.We truly appreciate your kind words and your recommendation. We can't wait to welcome you back to Ramada by Wyndham Cold Lake for another exceptional stay.Best regard, Jordin RehbergFront Desk ManagerRamada by Wyndham Cold Lake
