Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 Service et personnel
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Winter getaway
Publié le 18 juin 2024 sur HomeAwayGreystone cottage is very well situated in Coles Bay. Beautiful views of the Hazards, close to shops and cafes and Wineglass Bay cruise departure point.
The cottage is quite small but has everything you need. The woodfire was wonderful on the chilly evenings and the electric heater sufficient at other times.
We struggled with the lack of bench space in the kitchen and the small fridge as we were self catering for 3 adults.
The single beds had electric blankets but the QS bed didn't for some reason.
Cleanliness is very important for me when I stay somewhere and especially when the accommodation isn't at the budget end of the market. This property was clean but could do with a bit more detailing under beds and the around tiles and cabinet in bathroom and toilet.
Overall an enjoyable stay.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Kate,
We really enjoy hearing from guests who have had a great time while staying at one of our properties, thank you for sharing your experience.
We appreciate your feedback and will pass your comments on to the homeowner. Guest insights are valuable and allow us to make improvements, we thank you for taking the time to leave a review.
Kind Regards,
Verina and The Freycinet Holiday Houses Team
par un voyageur
Stone house 5
Publié le 8 févr. 2023 sur HomeAwayAll the ratings are correct but there isn’t one for furnishings. The bed is possibly the most uncomfortable we’ve ever slept in, the doona is second rate and has discoloured, and the blankets need updating. The living room couches are past their use by date (my back was hurting after the first of four nights). When charging these prices all the furnishings should be gorgeous, the cost to upgrade would probably total about $5,000. The bathroom/laundry are great and the kitchen is fine. The gardens and driveway let down the wonderful position of the property.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Judy,
We hope you enjoyed your time in this stunning region of Tasmania and we do appreciate your feedback, the input from our guests is very important to us. Understanding how visitors experience this home is the best way for us to make improvements and we thank you for this review, your comments will be shared with the home owner.
We hope to welcome you back again soon and for the opportunity to do better next time.
Kind Regards,
Verina and The Freycinet Holiday Houses Team.
par un voyageur de Perth, Australia
Great location
Publié le 17 oct. 2022 sur HomeAwayThis is a compact little unit with the very basics required of a self contained unit. The views are great and a short walk to Coles bay general store and fish and chip shop. We had several correspondences with the property manager including regarding dirty dishes left in the dishwasher which although a swift response was received in each instance the tone was very officious in nature and left us with the impression that there was very little within their realm of responsibility, including the dirty dishes. From a health and safety perspective I find that astounding.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Helen,
Thank you for taking the time to leave a review and share your thoughts. We hope you had a wonderful holiday exploring this stunning region of Tassie.
We do only ask one small thing from our guests, to please do your dishes upon your departure. This is customary in self contained accommodation venues, we take care of everything else. We have a very thorough cleaning schedule for each of our properties and our team is committed to maintaining an impeccable standard, as is witnessed by the previous cleanliness ratings, we put a lot of time and energy into preparing our properties so guests can have a wonderful experience.
It is disappointing to hear you found our correspondence officious, this is not our intention. Our team of hospitality professionals are very passionate about this industry and we will take you feedback onboard.
All the best,
Verina and The Freycinet Holiday Houses Team
par un voyageur
Beautiful view and location
Publié le 13 juill. 2022 sur HomeAwayThis was a great place to stay.
There were a few communication issues however customer feedback was welcomed and attended to.
This is a small cosy place to stay with stunning views.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Yvette,
Thank you for taking the time to share your experience, we appreciate your feedback. It's wonderful to hear you enjoyed your stay at this beautiful property and also that stunning view.
We love sharing this special part of Tassie with visitors and hope you will be able to come back again soon.
Kind Regards,
Verina and The Freycinet Holiday Houses Team
par un voyageur
Publié le 20 févr. 2022 sur Expedia
Property was very clean and the view Devine.
par un voyageur
Beautiful peaceful stay
Publié le 26 mai 2021 sur HomeAwayDefinitely will be coming back as our two nights here was not enough! The unit was very neat and tidy and the view was beautiful. Only thing that would have improved it was that there were no privacy blinds, only block out and our unit was directly viewing the parking area (and beautiful Lake further on) so we felt a little exposed at times.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Kelly,
Thank you for taking the time to write a review.
We are so pleased to hear you had an amazing time while staying in this beautiful property recently, enjoying all of its comforts.
Thank you so much for your feedback, it helps us understand our guests needs and assists us in making improvements.
We look forward to hopefully seeing you again soon!
Enjoy the rest of your travels in beautiful Tassie.
Kind Regards
Verina and The Freycinet Holiday Houses Team
par un voyageur
Great property in a great location, a thoroughly enjoyable stay.
Publié le 15 avr. 2021 sur HomeAwayGreat experience.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Sophie,
We are so pleased you have had wonderful time in this special region, creating lots of wonderful memories of your time here and we really appreciate you leaving a review.
It has been a pleasure having you stay at this beautiful property.
Hopefully you will get the chance to return again soon.
Kind Regards
Verina and The Freycinet Holiday Houses Team
par un voyageur
Great Cottage on Coles Bay
Publié le 4 mars 2021 sur HomeAwayGreat property and totally recommend for couples or family of 4. Communication with host poor as did not get checkin procedure confirmed until day of arrival even though I had emailed twice with no replies.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Meryl,
Thank you for taking the time to write a review.
We are so pleased to hear you had an amazing time while staying in this beautiful property recently, enjoying all of its comforts.
Thank you so much for your feedback, it helps us understand our guests needs and assists us in making improvements. Apologies you have found our communication poor, I am unsure as to why we were difficult to contact? We have double checked our email correspondence and do not have a record of an email received at all from you?
We did send you a confirmation email that states all of our contact details and that we are available 7 days a week and after hours for our guests, if you did need any information or assistance.
It is also our protocol to send guests the access code around 15 minutes prior to check in. This information is included in the important information that we send to each guest upon placing your booking and we do inform guests to please read this information, as it may impact your stay if you are not aware of a few things in relation to your reservation.
We look forward to hopefully seeing you again soon!
Enjoy the rest of your travels in beautiful Tassie.
Kind Regards
Verina and The Freycinet Holiday Houses Team
par un voyageur
Freycinet Stone Studio 5
Publié le 19 janv. 2021 sur HomeAwaySpotlessly clean, comfortable beds and everything needed for a short stay
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Gary,
We are so pleased to hear you have had a wonderful time in this beautiful property during your summer break.
We appreciate you leaving a review and feedback.
Please do not hesitate to contact us to arrange your next holiday in this stunning area, to create your next wonderful memories of your time here again.
It was a pleasure hosting you, and we have loved help create a fantastic experience for you.
All the best.
Verina & The Freycinet Holiday Houses Team.
par un voyageur
What a view
Publié le 20 oct. 2019 sur HomeAwayGreat experience, easy booking process, great communication with the property manager.
Everything clean although no oven.
Incredible view from the bedroom! Loved every minute of the stay! Thanks
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Angela, It was great to have you with us. We are so glad you have had a lovely time while staying at the property. The Freycinet Holiday Houses team thanks you for your review! Please feel free to follow our Face book and Instagram pages - Freycinet Holiday Houses - for our latest updates. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team
