Note fondée sur 302 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Elk Grove
Publié le 13 déc. 2024
Two out of the three rooms I booked were super dirty and disgusting to the point that I had to share room with my friend because she did not want to sleep in her room. The property manager deny all the details that we complaint about and return us $30.
Commentaires de Gestion de l’hôtel
13 déc. 2024 par Raj Singh, Gestion de l’hôtel
Dear KeilaI am really sorry to hear that your stay at best western Colfax was not as comfortable as you expected. I will investigate the room cleaner and the inspector who inspected the room and will make sure that this will not happen again. I hope you will accept our apology and give us another chance to serve you better.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Raj Singh, Gestion de l’hôtel
Thank you for staying with us, we hope to see you again soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Arrived to a room with stains on every upholstered surface and many areas of the carpeted and a foul sewer like odor. Dead bugs on floor, hair on sheets under bedspread. Elevator, and hallway at exit of elevator, extremely dirty, large trash cart at 2nd floor elevator lobby, used disposable gloves laying on floor. Could not tolerate the conditions in location and left the hotel dinner and to search for better accommodations. Tried to check out around 9:15 pm and was told I could not check out until the reservation of Friday 9-6 through check out on Sunday 9-8-24 expired. Requested a copy of some proof I was attempting to check out and the evening desk clerk printed and provide a portfolio of information for the stay with a date and timestamp for Friday, 9/6/24. Desk clerk also advised of some issues with cleanliness from some of the assigned staff and apologized. Left the location for an available and clean accommodation in Roseville, CA a great distance away from the family event occuring in Dutch Flat. Tried get a refund via the Expedia help line and was advised the Best Western property refused to provide a refund. Still seeking reimbursement via alternative methods. Would never recommend this location to anyone , ever.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Raj Singh, Gestion de l’hôtel
We are sorry you did not enjoy your stay with us, we hope you give us another chance to make your next stay with us exceptional.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Raj Singh, Gestion de l’hôtel
Thank you for staying with us, we hope to see you again soon!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Staff is great and accommodating. Breakfast is good and nicely presented. Room was clean, with a bit of extra attention to bathroom (hair left in shower and bathroom floor) but overall the room was clean and had a fresh smell.
Only negative is the pool area furniture - I felt the pool furniture needed some TLC. Chairs/lounge chairs and table need replacing or renovation. Umbrella that used to be there, is now missing. Furniture was in disarray, (spiderwebs, dirty, unstable and tossed about). The pool itself was very clean as was the pool deck.
All in all the stay was positive. I will be back.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Raj Singh, Gestion de l’hôtel
Thank you for staying with us, we hope to see you again soon!
par un voyageur de Sunnyvale
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Raj Singh, Gestion de l’hôtel
Thank you for staying with us, we hope to see you soon!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Raj Singh, Gestion de l’hôtel
Thank you for staying with us, we hope to see you soon!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Raj Singh, Gestion de l’hôtel
Thank you for staying with us, we hope to see you soon!
par un voyageur
Publié le 26 août 2024 sur Expedia
We spent one night and it was a good experience. The room was neat and clean and the bed was comfortable. The staff was helpful.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Raj Singh, Gestion de l’hôtel
Thank you for staying with us, we hope to see you soon!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Raj SI, Gestion de l’hôtel
Hello HeatherYou have graded us very low score but did not mention any comments what was the reason or what was service you were not satisfied, can you please mention some details so we can improve our service and make you next stay more comfortable.Thanks
