Note fondée sur 642 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Not Provided de Liege
Accueillant
Publié le 30 oct. 2015 sur HotelsBien situe, excellent confort, très bon rapport qualité prix
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The door to our room didn't lock from the outside so anyone could get in if we were not there to lock it from the inside. Multiple calls to the manager and of course she was never available.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rebecca,The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Friendly front desk staff; nice property recently renovated—our only downside was the elevator was out of service. Otherwise, great place to stay!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rebecca,Thank you for your feedback! We're glad to hear you enjoyed the friendly front desk staff and the recent renovations. We apologize for the inconvenience caused by the out-of-service elevator and appreciate your understanding. We hope to welcome you back for an even better experience next time!
par un voyageur de WILDWOOD
Publié le 6 oct. 2024
Friendly service. Convenient location to Uber to and from Kyle Field
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joe,Thank you for your feedback! We're happy to hear you enjoyed the friendly service and found the location convenient for your trips to and from Kyle Field. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Glenda,I deeply appreciate your generous 5-star rating. We are overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Andrea,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. Please don't hesitate to share if you have any suggestions on how we can further enhance our guests' experience. We're eager to welcome you back on your next visit!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Elevator was down and the room smelled musty.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Benjamin,Thank you for your feedback. We apologize for the inconvenience caused by the elevator being out of service and the musty smell in your room. We are committed to addressing these issues to ensure a more pleasant experience for all guests in the future. Your input is important, and we appreciate your understanding.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
This met my needs in a pinch but property was under some renovation and the cleanliness left something to be desired . Fire alarms went off multiple times and elevators were not working . This would not be on my list of choices the next time I am in College Station .
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Robert,Thank you for sharing your experience. We apologize for the inconvenience caused by the ongoing renovations, cleanliness issues, fire alarms, and elevator malfunctions during your stay. We understand how these factors impacted your experience, and we are working to address them to improve our guests' satisfaction. We appreciate your feedback and regret that we did not meet your expectations on this occasion.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Karla,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Glenda,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
