Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2024
Worst hotel experience ever! Nasty rooms, rude staff, would not allow check in at 4pm as scheduled! Caused us to miss the event we traveled to see! And your rating site changes my answers from terrible to excellent for some reason. Do not stay here you would be better off sleeping in a ditch! Cannot express how bad this place is and it's not cheap! Exposed electrical wiring in room, mold in ac unit, overall biggest dump I ever had the misfortune in staying in!!!!!
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Devon Cody (Assistant Front Office Manager), Gestion de l’hôtel
Thank you so much for taking the time to provide feedback about your recent stay! We would appreciate the opportunity to address your concerns in mor detail. All the best,
par un voyageur de SAN ANTONIO
Publié le 28 oct. 2024
Room not available. No key for room when finialt
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Devon Cody (Assistant Front Office Manager), Gestion de l’hôtel
Thank you for taking the time to provide feedback regarding your recent stay. We sincerely apologies for the inconveniences you experienced due to our system outage. We hope we will have the opportunity to welcome you back once room renovations are complete, and provide you with the Hilton experience that you deserve!
par un voyageur de SAN ANTONIO
Publié le 27 oct. 2024
Arrived at the hotel no rooms available. Was asked yo leave bags and go to the football game and return after the game for room . When we returned to the room no plastic or electronic keys available to the room and u were walked to the room by management but could not leave because u had no key to get back in . Worse service ever . I am a hilton honors member and am very very disappointed. Would not recommend nor stay at that property ever again.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Devon Cody (Assistant Front Office Manager), Gestion de l’hôtel
Thank you for taking the time to provide feedback regarding your recent stay. We sincerely apologies for the inconveniences you experienced due to our system outage. We hope we will have the opportunity to welcome you back once room renovations are complete, and provide you with the Hilton experience that you deserve!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Logan, Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay and for giving us a perfect rating! We hope to welcome you back soon!
par un voyageur
Great
Publié le 24 sept. 2024 sur HotelsGreat.
I love it..
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Logan, Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay and for giving us a perfect rating. I am so pleased to see that you enjoyed your stay! We hope to welcome you back soon!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Very outdated room with nasty looking carpet. Bathroom was horrid. The entrance and remodel of the front of the hotel leads you to believe that the rest of the hotel is also updated but don’t be fooled. Also tried breakfast bc we had a $18/pp credit and we left after waiting over 30 minutes. The restaurant was not even that busy. Never again!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Logan, Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay at our hotel. I am so sorry we were not able to make this stay great for you this time. Our executive team will be reviewing your comments to ensure they are used to improve our guest experience. I hope that we can welcome you back soon to provide you with the Hilton stay that you deserve especially after our renovations to rooms which will start in December.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Logan, Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay at our hotel. We hope that we can welcome you back soon!
par un voyageur
Needs help, but….
Publié le 23 sept. 2024 sur HotelsLet’s discuss this place - I saw the mediocre reviews but decided to chance it. They had a Jr suite available so I booked it. I loved the lobby and the lobby bar - So welcoming. The morning staff and shuttle driver were top notch! At 12pm I asked about my room. I knew it was early so no problem. Ran around doing som errands came back at 2pm still no room - grabbed a drink and asked again at 3pm - nope. At 4pm I asked and they said 20 minutes. I had to go to the university at 4:30 so I left with no room to freshen up. Came back at 5:30 still no room available. I’m pretty mad but kept it cool and they gave me two free drinks. Thanks. Did not get my room until 6:30. If I’d planned on going to the game I would’ve been screwed! The room itself was so dated and run down. It was not good! Bed was comfortable though. I Had to call the front desk to get my luggage delivered. Overall not the best experience. But this place has the potential to be really great! The shuttle driver was the absolute kindest young man!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Logan, Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to provide feedback from your recent stay with us. I am so sorry we were not able to make this stay great for you this time. Our executive team will be reviewing your comments to ensure they are used to improve our guest experience. I hope that we can have the opportunity to welcome you back and provide you with the Hilton stay your deserve especially after we finish our upgrades & renovation.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Logan, Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay at our hotel and for giving us a perfect rating! I hope that we have the opportunity to welcome you back soon!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Check in was fast and easy. Room was cold and clean. Really comfortable beds. Great experience. The rooftop bar experience was less than desirable. Limited drink menu and staff seemed to rush the experience because it closes at 12. We arrived around 10:45 but the whole experience seemed rushed like they wanted to leave. I saw several people leave and go to the Buffalo Wild Wings down the street.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Logan, Front Office Manager , Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay at our hotel. I am sorry to hear of your disappointment with the rooftop lounge. I have shared your feedback with our executive team who will use your comments in training to ensure they are used to improve on providing our guests with the best experience. I hope that we have another opportunity to welcome you back and to provide you with the Hilton stay that you deserve.
