Ratings based on 284 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Apr. 30, 2024 by Customer Service, Hotel Management
Thank you for the 5/5 rating, Michelle!It's excellent you enjoyed your time at Fairfield Inn St. Louis Collinsville, IL so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
by A traveller
Posted Feb. 22, 2024 on Expedia
The beds were comfortable and I like the large pump containers of shampoo, conditioner, and body wash in the shower. The snow had been packed down by driving so it couldn’t be plowed in the lot.
Comment from Hotel Management
Feb. 24, 2024 by Kristen Prablek -General Manager, Hotel Management
Thank you for the glowing review! We hope you choose to stay with us on your future travels.
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Customer Service, Hotel Management
Joanne, thank you for rating your stay at Fairfield Inn St. Louis Collinsville, IL. We're glad you had a satisfying experience with us. We appreciate your feedback and look forward to welcoming you back in the near future.
by A traveller
Posted Jan. 1, 2024 on Expedia
The staff was very kind and courteous. The breakfast was ok. I did not get there until 8;30. I think it may have been better earlier.
Comment from Hotel Management
Jan. 13, 2024 by Customer Service, Hotel Management
Jane, thank you for choosing Fairfield Inn St. Louis Collinsville, IL. We're happy to hear that our team members impressed you with their kindness and courtesy. For your future stays, we encourage you to take advantage of our breakfast buffet as early as possible to fully enjoy the best selection of food choices. We're looking forward to welcoming you back soon.
by A traveller
Posted Nov. 19, 2023 on Expedia
Comment from Hotel Management
Nov. 21, 2023 by Customer Service, Hotel Management
Gail, it's disappointing to see you weren't fully satisfied with your recent stay. We're committed to understanding where we fell short and making necessary improvements. We hope you will give us another opportunity to enhance your experience in the future.
by A traveller
Posted Oct. 20, 2023 on Expedia
Comment from Hotel Management
Oct. 22, 2023 by Customer Service, Hotel Management
Thank you for the 4-star rating, Tiffany!It's great your time at Fairfield Inn St. Louis Collinsville, IL was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
by A traveller
Posted Oct. 19, 2023 on Expedia
The staff that checked us in was polite and courteous. The breakfast staff was kind and warm. The breakfast food was ok for a free fast breakfast. I liked the little omlets.
Comment from Hotel Management
Oct. 20, 2023 by Customer Service, Hotel Management
Mary, it's splendid to know that you enjoyed your stay at Fairfield Inn St. Louis Collinsville, IL. We are especially proud of our team members' courteous attention at check-in and their kindness during breakfast. It sounds like the complimentary breakfast offered a good start to your day and we're happy that you favored the mini omelettes. We look forward to your return visit in the future.
by A traveller
Posted Oct. 8, 2023 on Hotels
Place needs updating. Carpet is dirty and walks need painting. Expensive foe an quick overnight. Would not recommend.
Comment from Hotel Management
Oct. 9, 2023 by Customer Service, Hotel Management
Eileen, we appreciate your insights about the decor and cleanliness. Our team continually strives to improve the guest experience, and feedback like yours aids in identifying areas of focus. Regarding the rate you mentioned, we aim to provide affordable options while maintaining quality services. It's disappointing to hear that we did not meet your expectations, but we hope that we can regain your trust in the future.
by A traveller from Highlands Ranch
Posted Oct. 5, 2023 on Expedia
Room is ok but has a musty odor
Comment from Hotel Management
Oct. 6, 2023 by Customer Service, Hotel Management
Timothy, it is good to hear that you found our rooms to be satisfactory at Fairfield Inn St. Louis Collinsville, IL. However, it sounds like you encountered a less-than-pleasant smell during your stay. We take cleanliness and comfort seriously and will undoubtedly conduct a rigorous inspection to ensure everything is up to our high standards. Thank you for staying with us and providing this feedback.
by A traveller
Posted Sep. 25, 2023 on Hotels
could use usb charging ports
Comment from Hotel Management
Sep. 27, 2023 by Customer Service, Hotel Management
John, thank you for choosing Fairfield Inn St. Louis Collinsville, IL for your stay and for sharing your suggestion about the charging ports. We appreciate your feedback and are always looking at ways to enhance our guest experience. We hope to see you again soon.
