Note fondée sur 977 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
nice moment at Coloane
Publié le 6 nov. 2019 sur HotelsNice welcome; Early checking with no extra fees. Nice bedroom overlooking the see and the pool. Big bedrooms with big private terrasse. Bed is confortable. I don’t like the smell of the bedroom; Due to A.C? Or carpet?? Good club sandwiches at lunch time and nice breakfast with many choices; The all staff hotel is very gentil and smiley 😃
Commentaires de Gestion de l’hôtel
4 janv. 2020 par General Manager, Gestion de l’hôtel
Dear Arnaud,
Thank you for taking your time to share your feedback on Hotels.com.
I am glad to know that my team has taken great care of you since your arrival by offering early check in, rooms that were prepared by housekeeping were comfortable and signature club sandwiches prepared by my chef was delicious. I will pass your kind words to my team and praise their hardworking and warm work attitude.
I hope my team and I will be welcoming you back at one and only true resort in Macau in the near future. In meantime, I would like to wish you a Happy Coming New Year of the Rat!
Best Regards,
Christian Buggelsheim
General Manager
Grand Coloane Resort
par un voyageur
Publié le 1 août 2019 sur Hotels
par un voyageur
Great!
Publié le 9 juill. 2019 sur HotelsWasn't sure about my hotel's choice, but it was just PERFECT! The location (you don't feel like you're in Macau), the space, the private balcony, the view, the shuttle bus to main attractions/Venetian every 30min, the pool (and drinks around the pool), the gym centre...
I think it's perfect for all the different profiles (family, group of friends, couple, solo) without being disturbed by the others.
Some points to improve: cleanliness around the pool (end of cigarette, empty glasses for example) + water (a lot of leaves stuck on the filtration system). The queue at check out time on Sunday (should inform some customers that they can check out later).
We didn't take any meal at the hotel, so I cannot judge, but the buffet looked nice.
Good price/location/quality!
par un voyageur de China
Publié le 11 juin 2019 sur Hotels
We had a great stay. The hotel outdoors need to be refreshed with a layer of paint. The bathroom appliances feel a little runout, which is a shame for a 5 star. The rest was great. Need to be better prepared for high peak season (breakfast buffet collapsed on a long weekend holiday and the queue was sooo long) staff was overwhelmed. Overall a great stay!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
전체적으로 시설리모델링이 필요하다 침구류는 아주 깨끗하다. 수영장 축구장 자꾸지 사우나 시설은 훌륭하지만 더 청결에 신경쓰길바란다.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Grand Coloane Resort, Gestion de l’hôtel
Dear Valued Guest, Thank you very much for your time to write to us for your feedback of your recent stay at Grand Coloane Resort. We are glad to know that you had an enjoyable stay with us. We will continue to work the best to delight our guests and we look forward to having you stay at the only true beach resort in Macau in the not too far distant future. Billy Cai Director of Rooms Grand Coloane Resort
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Very nice place away from city and excellent helping staffs
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Grand Coloane Resort, Gestion de l’hôtel
Dear Valued Guest, Thank you very much for your time to write to us for your feedback of your recent stay at Grand Coloane Resort. We are glad to know that you had an enjoyable stay with us. We will continue to work the best to delight our guests and we look forward to having you stay at the only true beach resort in Macau in the not too far distant future. Billy Cai Director of Rooms Grand Coloane Resort
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par 蔡柏力 客務部總監 鷺環海天度假酒店, Gestion de l’hôtel
Dear Valued Guest, Thank you very much for your time to write to us for your feedback of your recent stay at Grand Coloane Resort. We are glad to know that you had an enjoyable stay with us. We will continue to work the best to delight our guests and we look forward to having you stay at the only true beach resort in Macau in the not too far distant future. Billy Cai Director of Rooms Grand Coloane Resort
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Billy Cai Director of Rooms Grand Coloane Resort, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking time to return the survey to us about your recent stay. I am delighted to learn that you have enjoyed your stay with us. I very much hope to welcome you back again in the only true beach resort in Macau soon. Warmest Regards, Billy Cai Director of Rooms Grand Coloane ResortDear Valued Guest, Thank you very much for your wonderful review and we are pleased to learn that you have enjoyed your stay with us. I have gladly shared your kind words with the team and they are eagerly awaiting for your return once again. We look forward to delighting you in the coming future. Best regards, Billy Cai Director of Rooms Grand Coloane Resort
par un voyageur
Publié le 1 sept. 2024 sur Expedia
交通不太方便
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
尊敬的賓客，感謝您在鷺環海天度假酒店的入住以及抽出寶貴時間給我們的反饋。我們了解到您此次入住體驗不到完善的服務，我們對此向您表示誠摯的道歉。我已經將您的反饋轉達給相關的部門, 並針對您提出的問題進行了改善。我完全理解您對我們的期望, 我們將會繼續努力改善和改進所有客人的服務質量和體驗。我們期待您的再次蒞臨澳門唯一真正的海濱度假酒店。致意！ 蔡柏力 客務部總監 鷺環海天度假酒店
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Grand Coloane Resort, Gestion de l’hôtel
Dear Valued Guest, Thank you very much for your time to write to us for your feedback of your recent stay at Grand Coloane Resort. We are glad to know that you had an enjoyable stay with us. We will continue to work the best to delight our guests and we look forward to having you stay at the only true beach resort in Macau in the not too far distant future. Billy Cai Director of Rooms Grand Coloane Resort
