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Pullman Cologne

4.0 star property
Family-friendly 4-star hotel near Cologne Zoo

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Photo gallery for Pullman Cologne

Exterior
Deluxe Suite, 1 King Bed
Business centre
Deluxe Room, 1 King Bed
Sauna, body treatments, facials, 1 treatment room, massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Helenenstr. 14, Cologne, NW, 50667
  • Old Market
    ‪15 min walk‬
  • Cologne Cathedral
    ‪16 min walk‬
  • Cologne Zoo
    ‪7 min drive‬
  • Cologne (CGN-Cologne - Bonn)
    ‪19 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 26.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Domblick)

Deluxe Room, 1 King Bed (Domblick) | View from room

Deluxe Room, 1 King Bed (Domblick)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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About the area

Cologne

City center retreat .Within a 15-minute walk of this Old Town Cologne hotel, you'll find Wallraf-Richartz Museum and Old Market. Romano-Germanic Museum and City Hall are also within 2 miles (3 km).

What's nearby

  • Old Market - 15 min walk - 1.3 km
  • Cologne Cathedral - 16 min walk - 1.4 km
  • City Hall - 17 min walk - 1.4 km
  • Musical Dome - 17 min walk - 1.5 km
  • Cologne Zoo - 7 min drive - 5.6 km

Getting around

  • Friesenplatz U-Bahn - 6 min walk
  • Cologne West Station - 12 min walk
  • Cologne - Bonn Airport (CGN) - 19 min drive

Restaurants

  • ‪Jameson Distillery Pub - ‬2 min walk
  • ‪Lab12 Bar - ‬1 min walk
  • ‪Bastian's - ‬3 min walk
  • ‪Curry B. - ‬3 min walk
  • ‪Bar e.l.f. - ‬1 min walk

About this property

Pullman Cologne

Family-friendly 4-star hotel near Cologne Zoo
Pullman Cologne offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 16 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Pullman Cologne. Parking is available for a fee.

This 4-star Cologne hotel is smoke free.

  • 275 guestrooms or units
  • 12 levels
  • Built in 1971
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pullman Cologne offers 275 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

SPA Pullman has 1 treatment room. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

Languages

Dutch, English, French, German, Italian, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 9.90 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 6 to March 1:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Fee for in-room wired internet: EUR 9.90 per 24-hour period (rates may vary)
  • Self parking fee: EUR 29 per night
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Cologne Pullman
Pullman Cologne
Pullman Hotel Cologne
Pullman Cologne Hotel Cologne
Pullman Cologne Hotel
Pullman Cologne Hotel
Pullman Cologne Cologne
Pullman Cologne Hotel Cologne

Pullman Cologne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 1003 reviews
Rating 8 - Good. 298 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

RAMON

Stayed 1 night in Mar 2025

2/10 Terrible

Dani

Stayed 2 nights in Jan 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisa

Stayed 1 night in Jan 2025

10/10 Excellent

Salim, college station

Stayed 2 nights in Dec 2024

10/10 Excellent

Rachael

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room, very clean and up-to-date. The staff here is extremely helpful and friendly. The restaurant staff could use a little personality, but maybe that was just because it was the holiday season. I would definitely stay here again!
Stayed 3 nights in Dec 2024

2/10 Terrible

Firma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Schimmel im Bad

Das Bad war mit Schimmel belastet. Die Silikonfugen waren Ekelhaft. Silikonfugen sind Wartungsfugen, das hat bei ACCOR wohl noch niemand begriffen. In einem Ibis wäre das schon schlimm genug. Im 4 Sterne s Hotel Pullmann darf das nicht sein. Zwischen feststehenden Teil und der Schiebetür der Dusche war es einfach nur heftig ungepflegt/ ekelig. In den Ecken im Bad und besonders der Dusche war auch beginnender Schimmel. Im Zimmer ist die Einrichtung in die Jahre gekommen und viele Ecken sind abgestoßen. Die Matratze war sehr gut. Die Temperatur war im Zimmer schlecht zu regeln. Wir hatten die Heizung ausgestellt und trotz offenem Fenster war es sehr warm. Fotos habe ich nicht gemacht. Schade ist auch das diese Umfrage nicht auf Deutsch ist. Wir hatten das Zimmer 530.
Stayed 1 night in Jan 2025

10/10 Excellent

Mabel

Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, staff very friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pullmam Cologne

Really nice, comfortable, clean room, easy walk to Cologne Cathedral
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was overall very good but the room and the toilet was very cold. We had to sleep in the bathrobs because of the cold.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Carl

Stayed 2 nights in Dec 2024

10/10 Excellent

Taj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, modern hotel

Great location. 15 mins walk from Koln mainline station, cathedral and the main shopping areas. Modern hotel with friendly and helpful staff. We opted out of breakfast so cannot comment. My bed was harder than I'd prefer, but I was only there for 2 nights. My roommate felt it was ok however.
Stayed 2 nights in Dec 2024

4/10 Poor

Hina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. From the moment we walked in we had a horrible experience. There is to much to say. But I would not recommend this hotel. It’s not 4 star at all. I would say it’s 2 star.
Stayed 4 nights in Dec 2024

6/10 Okay

Mark

Stayed 3 nights in Nov 2024

6/10 Okay

Darren

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Lichi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice room and quiet. The staff was friendly and helpful. Overall I really enjoyed my stay at the hotel. It was worth the money.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ronald, Moore

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another pleasant stay

Another very pleasant stay at Pullman Cologne. Have stayed on previous occasions when visiting family and the rooms and facilities provided always meet expectations.
Stayed 4 nights in Dec 2024

6/10 Okay

julie louise

Stayed 3 nights in Dec 2024

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities

Disappointing Customer Service

The hotel itself is fine. It’s in a great location, not right on top of the busy streets, but close enough that walking to places of interest is easy. The hotel and rooms we found to very clean and spacious, and the hotel has a bar and restaurant. We didn’t use the bar or restaurant during our stay so cannot comment on these. The staff are what let this hotel down. Apart from one cleaner, Amin, who was kind and so helpful. Going above and beyond to help us in the unfortunate circumstance we found ourselves in during our time in Cologne. We are very grateful to him. Of course, we can only comment on our own experience, but we found the staff at reception to be rude and dismissive. When you have a problem, you do expect staff at this level of accommodation to at the very least take time to listen to you and try to offer help or advice, but unfortunately they saw fit to be quite rude. This is such a disappointment and not the experience we had hoped for. The customer service here really needs so work.
Stayed 4 nights in Dec 2024

8/10 Good

Steven

Stayed 3 nights in Nov 2024