Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
COLOMBO OCEAN EDGE
Publié le 23 juill. 2024 sur HotelsChambre tres sale. Staff friendly et serviable mais pas tres competent. les chambres ne resemblent pas aux photos. besoin de renovation et d'un grand nettoyage.
ne vaut pas 4 etoiles et cher pour le rapport qualite prix
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Yusufali, Gestion de l’hôtel
Cher Houzefa,Merci d'avoir partagé votre avis sur votre expérience à l'hôtel. Nous apprécions vos commentaires sur les chambres très sales, le personnel peu qualifié et le rapport qualité-prix. Nous nous excusons sincèrement pour la gêne occasionnée par les problèmes mentionnés qui ne répondent pas à vos attentes. Nous examinerons attentivement et traiterons ces préoccupations avec les services concernés et leur équipe afin d'améliorer nos offres. Nous apprécions vos commentaires et espérons avoir l'occasion de vous servir à nouveau à l'avenir. Merci d'avoir choisi Ocean edge Suites & Hotel.Cordialement,
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The staff and management are excellent. The breakfast is outstanding. They have 24 hour rooms serving. The location is very central to most places in Colombo. The hotel is very safe. Rooms are very comfortable and spacious
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Yusufali, Gestion de l’hôtel
Dear Mithula,Thank you for your wonderful review.Thank you once again for choosing Ocean edge Suites & Hotel. We value your patronage and look forward to the opportunity to serve you better in the future.Best Regards,
par un voyageur
Publié le 29 août 2024 sur Hotels
too much noisy at night，also too wet because close to the sea
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Yusufali, Gestion de l’hôtel
Dear Zhe,Thank you for sharing your feedback about your Hotel experience. We appreciate your comments about it being too noisy at night andit is too wet. We sincerely apologize for the inconvenience towards your room not meeting your expectations. We will carefully review and address this concerns to improve our offerings. We value your feedback and hope to have the opportunity to serve you again in the future. Thank you for choosing Ocean edge Suites & Hotel.Best regards,
par un voyageur
Won’t be returning there again
Publié le 10 sept. 2023 sur HotelsTook them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Yusufali, Gestion de l’hôtel
Dear valued Guest, We apologize for the average service you experienced. We appreciate your feedback and will address it with our team to ensure a better experience in the future. Thank you for bringing this to our attention. Best regards,
par un voyageur
Very dissatisfied
Publié le 10 sept. 2023 sur HotelsTook them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
par un voyageur
Disappointed
Publié le 9 sept. 2023 sur HotelsTook them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Yusufali, Gestion de l’hôtel
Dear valued Guest, We apologize for the average service you experienced. We appreciate your feedback and will address it with our team to ensure a better experience in the future. Thank you for bringing this to our attention. Best regards,
par un voyageur
family trip
Publié le 9 août 2023 sur HotelsStaying with family and the place is clean and safe, Also the area is main heart of the city which is walkable to MC and near cafe shops, even malls.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Yusufali, Gestion de l’hôtel
Dear Valued Guest,Thank you for your wonderful review.Thank you once again for choosing Ocean edge Suites & Hotel. We value your patronage and look forward to the opportunity to serve you better in the future.Best Regards,
par un voyageur
Find a better alternative!
Publié le 18 janv. 2020 sur HotelsThe hotel is definitely overpriced! Cleanliness lacks. basic amenities like faulty air con was a put off! However, mr tushaar was helpful to move us to a better room quickly. There were dead cockroaches here and there. Though the lobby is renovated, poor flooring and dirty worn out rugs in the room corridors disappoint. The ocean view is the saving grace but the busy road in front and frequent trains passing by makes it noisy. Breakfast was decent but nothing wow!
Commentaires de Gestion de l’hôtel
19 janv. 2020 par Ocean Edge Suites & Hotel Management, Gestion de l’hôtel
Dear Pranav,
Sorry for any inconvenience caused by the AC and the Cleanliness of the room. Your comments of the flooring, carpet and the need of pest control has been addressed with the concerned department.
We are looking forward to welcoming you back
Best Regards
par un voyageur de Brisbane QLD Australia
Publié le 5 déc. 2019 sur Wotif
Overall condition of the property not satisfactory. Dusty & rusty condition. Other than that friendly staff & service commendable. Food was nice. Access to transport is good. All other external amenities were in close range
Value for money 80%
Commentaires de Gestion de l’hôtel
22 déc. 2019 par Yusuf, Gestion de l’hôtel
Dear Mohamed,
Thank you for your review, and for the motivation with regards to the friendliness of the staff and the services.
Have noted your remarks about dusty and rusty, and have communicated to the relevant department.
Please accept my apologies for the inconvenience caused.
Looking forward to seeing you again.
par un voyageur
Publié le 25 nov. 2019 sur Expedia
Extremely bad cleanness and highen concerns. Friends wishing to stay here are requested to carry their own vacuum cleaners and brooms.
Commentaires de Gestion de l’hôtel
22 déc. 2019 par Yusuf, Gestion de l’hôtel
Dear R1,
Thank you for your review this is the only means that helps the Hotel to improve. I was concerned to hear about the Cleanliness other concerns which if communicated to the Hotel we could have taken appropriate action. However please accept my sincere apologizes and I assure you that during your next visit we will exceed you expectations.
Looking forward to seeing you soon.
