Note fondée sur 85 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Ramli Ghaffoor (Director | CEO - Uga), Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to review your recent stay at Uga Residence. We strive to provide an exceptional experience for all our guests, and your feedback is crucial in helping us achieve this goal.We noticed your rating and would like to understand more about your experience so that we can address any areas that may have fallen short of your expectations. Your insights are invaluable to us as we continuously seek to improve our services and facilities. Whether it’s regarding our accommodations, dining options, amenities, or any other aspect of your visit, your feedback will assist us in making meaningful enhancements to ensure a more enjoyable experience for all future guests.We genuinely appreciate your input and look forward to hearing from you. Your satisfaction is of the utmost importance to us, and we are committed to delivering the high standard of hospitality that defines us.Warm regards,Ramli GhaffoorDirector CEOUga
par un voyageur
Publié le 24 févr. 2022 sur Hotels
par sebastien
bon hotel
Publié le 7 janv. 2018 sur HotelsBon hotel bien placé
Recommandé
pour Tout le mondepar un voyageur de france
Éden in colombo urban jungle
Publié le 23 août 2017 sur ExpediaVery confortable boutique hotel pleasant staff
10 suites over 50 sq meters lovely decorated
Beautiful swimming pool to cool down after walking around colombo city
Food is very good too
par un voyageur
Hôtel magnifique, personnel hors normes.
Publié le 12 oct. 2016 sur HotelsSéjour en transit d'une nuit pour voir des amis. Service impeccable, personnel chaleureux, serviable allant aux devant de nos attentes.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
par un voyageur
Lovely oasis, with excellent service
Publié le 31 mai 2024 sur HotelsAbsolutely gorgeous hotel, a lovely oasis in the middle of the city. Excellent service and the rooms are wonderful with really comfortable beds. Great breakfast and amazing atmosphere. Will definitely return to Uga Residence!
par un voyageur
Publié le 19 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Uga Escapes Management, Gestion de l’hôtel
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. While we always aim to provide exceptional experiences for our guests, it saddens us to learn that the stay did not meet your expectations. We truly value your feedback. Even though specific details weren't provided, as part of our commitment to excellence, we have proactively traced back your reservation to thoroughly investigate any issues you may have encountered during your stay.We sincerely apologize for any inconvenience caused by the reported issues. We have taken immediate action to rectify these issues and prevent recurrence in the future. We appreciate your insights and will review them with our team to ensure that we continue to meet the expectations of our discerning guests. We understand your disappointment and assure you that we are committed to addressing your concerns and providing you with a memorable stay. Our team will be delighted to assist you with any additional requests or accommodations to ensure your utmost comfort and satisfaction.We look forward to welcoming you back for an enhanced experience that truly reflects the luxury and excellence synonymous with our establishment.Warm regards,
par un voyageur
Publié le 15 mai 2024 sur Expedia
An 5 star and private boutique hotel. There are only 11 suite rooms therefore guests that stay here value the privacy and exclusivity of the property. Shouldn’t allow corporate function or event to be held in the small property. Event held during my stay had occupied the swimming pool, courtyard, restaurant and lobby. All these are within a few hundred feet from the rooms.
Commentaires de Gestion de l’hôtel
17 mai 2024 par Uga Escapes Management, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We truly value each guest's experience and strive to ensure that every stay at our boutique hotel exceeds expectations.We sincerely apologize for any inconvenience caused by the corporate event that took place during your stay. We understand the importance of privacy and exclusivity to our guests, especially in a setting as intimate as ours. Your concerns regarding the utilization of our facilities for events have been duly noted.We regret any disruption the event may have caused to your stay. As a boutique property, we take great care in balancing the needs of our guests with the requirements of any events hosted on-site. While we typically require full property buyout for corporate functions that extend beyond the use of one singular space, we found ourselves in a unique situation due to unforeseen weather conditions and last-minute adjustments requested by the organizers.Please rest assured that we have taken your feedback to heart and will review our policies and procedures to ensure that similar situations are handled more effectively in the future. Your comfort and satisfaction are paramount to us, and we are committed to continually improving our services.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that our guests have come to expect from us.Warm regards,
par un voyageur
WoW
Publié le 20 mars 2024 sur HotelsWonderful hotel and wonderful stuff.
Can’t find a single con.
Only good things to say about this place.
