Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2019 sur Expedia
tout était parfait, rien à reprocher a cet hôtel qui nous permet de passer une nuit sur la route entre Santa Fe et Denver
Commentaires de Gestion de l’hôtel
30 mars 2019 par Best Western Staff , Gestion de l’hôtel
Thank you for your feedback. We hope you stay with us again!
par un voyageur
No elevator
Publié le 30 juin 2024 sur HotelsStaff is great. However, pretty typical of most hotels, facility needs upgrading. No elevator!! Should be added to facility details.
I overheard that several rooms were without AC. I am convinced they control the air somehow or at least lock it. We were sweating overnight, not able to turn the temp down. (Turning up was no problem). We left the room at one temp and found it later set to another temp. Key pad not working at one moment then working after reporting it not working. Funky stuff going on there.
We knew we were going to be tight with double beds, but for them not to have any queen size beds is crazy. The rooms are definitely big enough to accommodate them.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Phill K Front Office Manager, Gestion de l’hôtel
Dear guest,I can affirm to you that we do not control the A/C's nor lock them. We are happy to look into any issues that arise during your stay, and if we can not resolve the issue immediately we will do everything in our power to resolve it. Move your room to a different room, have maintenance take a look at the issue, etc.
par un voyageur
Publié le 30 juin 2024 sur Expedia
The location is off since there is a car service in front of it, so it feels secluded and isolated. The hotel is ok; however one day when the staff cleaned the room; they left bathrooms I cleaned and didn’t replace towels. They only set the bed and emptied trash bin. Also we asked for towels at around 8 pm, they called us at almost 1 am (yes, middle of the night)! When I told them why are you calling so late in the night, her response was but you asked for towels! lol! The morning reception staff the next day was v good though and seemed v friendly and well trained.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par GM, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 29 juin 2024 sur Expedia
It was ok for the price. Beds were uncomfortable, but it worked for 1 night.
Commentaires de Gestion de l’hôtel
30 juin 2024 par Phill K Front Office Manager, Gestion de l’hôtel
Michael,Thank you for the review, I want to apologize about the bed. We are working on getting new beds in the near future.
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Phill K Front Office Manager, Gestion de l’hôtel
Janie, thank you for the review. We look forward to seeing you again very soon.
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par Phill K Front Office Manager, Gestion de l’hôtel
Thank you for the review and we look forward to seeing you again very soon!
par un voyageur
Publié le 25 juin 2024 sur Expedia
Very little parking and difficult to get in and out of the parking lot. Additionally, we booked here because it says "pet friendly" and it is NOT. We were turned away at midnight after driving for 13 hours on our cross country move.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Phill K Front Office Manager, Gestion de l’hôtel
Melissa, Let me apologize for the inconvenience. We are a "Pet Friendly" hotel to dogs and service animals. Sorry for the miscommunication about the pet friendly policy.
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par FD, Gestion de l’hôtel
We do apologize that we were not able to provide you with the exceptional service we are known for. We do hope that you will give us another try.
par un voyageur
Nice place to unwind
Publié le 23 juin 2024 sur HotelsStaff was friendly and our room was conveniently located near the front desk. The pool and Jacuzzi was fun after hours of travel. There is tons of shopping near by as well as the Cheyenne mountain zoo, a must see. there is lots of parking, a carwash and 7-11 conveniently located in front of the hotel.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Phill K Front Office Manager, Gestion de l’hôtel
Thank you for the review!!! We look forward to having you stay with us again very soon.
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Phill K Front Office Manager, Gestion de l’hôtel
Thank for the review and we look forward to seeing you in the future very soon.
