Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,7 Service et personnel
2,4 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024
El estado de la habitación es exageradamente descuidado paredes rotas, lámparas sin funcionar, televisor sin sonido, muebles rotos. Hice check in en linea y me bloquearon la tarjeta tres veces por el monto de la estadía y $100 adicionales, este es el peor hotel en el que me he hospedado, las almohadas huelen muy mal, la ropa de cama y las cortinas están manchadas, tengo fotos de todo.
par un voyageur
Publié le 26 août 2024 sur Hotels
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 20 août 2024 sur Expedia
Charged $100 deposit that they said would be refunded. There were cigarette burns in the bedspread, marks and large patches in the walls, broken lamps, bathroom door falling off hinges. Advised front desk immediately of pre-existing damage. Was told they would make a note of it. Mentioned again at check out. Nothing was noted. Called to ask why my bank shows $100 charge. No response.
par un voyageur
Publié le 20 août 2024 sur Expedia
Never had my room clean in a week,had to ask for towels cuz there wasn't any,had to ask for a blanket wasn't any,no clock.. won't stay there again
Commentaires de Gestion de l’hôtel
20 août 2024 par Cecy G, Gestion de l’hôtel
Thank you for your feedback. I’m truly sorry for the inconvenience you experienced with the lack of room cleaning, towels, and other essentials during your stay. This is not the level of service we strive to provide, and I apologize for falling short.Your feedback is valuable, and we will work to improve. Thank you again for sharing your thoughts.
par un voyageur
Stop and go 1 nighter
Publié le 19 août 2024 sur HotelsJust was stopping in before flying out of Colorado Springs. Air conditioner was partially broken but still had cold air coming out. A lot of stains in the bathroom tubs and walls. Ice makers and juice machines at breakfast were not working. Quick stay to sleep only. wouldn’t stay more then 1 night
Commentaires de Gestion de l’hôtel
20 août 2024 par Cecy G, Gestion de l’hôtel
Thank you for choosing to stay with us before your flight out of Colorado Springs. I’m sorry to hear that your experience was less than ideal. I apologize for the issues you encountered with the air conditioner, bathroom cleanliness, and the breakfast amenities.We strive to provide a comfortable stay for all our guests, and I regret that we didn't meet your expectations this time. Your feedback is important, and we will be addressing these concerns with our team to make the necessary improvements.Thank you for your comments, and we hope to have the opportunity to provide a better experience in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Opened the door to our room and gagged. The worst smelling run done disgusting place I have ever been in. Walked back out and went to my vehicle and booked rooms elsewhere not caring that I was just out the money for the 3 rooms that I booked there for two nights each. I honestly did not care that I was out over $800. This place should be shut down that is how disgusting it is. Gal at the front desk could not have been ruder when we were checking in. DO NOT STAY HERE!!!!!
Commentaires de Gestion de l’hôtel
20 août 2024 par Cecy G, Gestion de l’hôtel
I’m deeply sorry to hear about your experience. It’s clear that we fell far short of your expectations, and for that, I sincerely apologize. The condition of the room and the service you received are unacceptable and not at all representative of the standards we strive to uphold.Your feedback is extremely valuable, and we will be addressing these issues immediately to ensure this does not happen again. I understand your frustration and disappointment, especially given the significant cost of your reservation, and I deeply regret that we did not provide you with the stay you deserved.Thank you for bringing these matters to our attention. We are committed to making necessary improvements and hope you might reconsider us in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
I’ve never checked out of a hotel so fast in my life. There were blood stains on the curtains and fecal stains on the shower curtain. The bed was broken and the bedding was torn. The chairs looked like they had been used often for “visits” as the staining was extremely evident. The carpet was dirty. Cars in the parking lot had busted windows. It was horrendous. Do not stay here!
Commentaires de Gestion de l’hôtel
20 août 2024 par Cecy G, Gestion de l’hôtel
I’m truly sorry to hear about the conditions you encountered during your stay. Your experience is unacceptable, and I sincerely apologize for the distress and discomfort it caused you. The issues you described, from the cleanliness of the room to the overall condition of the property, are not in line with the standards we aim to provide.Please know that we take your feedback seriously and will be addressing these concerns with our team immediately to ensure this does not happen again.Thank you for bringing this to our attention. We deeply regret that we let you down and appreciate your feedback as we work to improve.
par un voyageur
Publié le 18 août 2024 sur Expedia
Thought the reviews were exaggerating, but nope. Room smelled extremely strongly of smoke, there was no smoke detector at all, stains all over the bedsheets, curtains, and floors. Zero amenities worth speaking about. Check-in took forever, we were only given one towel for a king bed room, one of our keys didn’t work, the shower was falling apart. I could go on. Only saving grace was that we didn’t see any mice or bedbugs. Other bugs, sure, but no bed bugs.
par un voyageur
Never Again
Publié le 18 août 2024 sur HotelsThe lady at the front desk when we checked in was very rude, it was like we were bothering her. The pool and hot tub were closed and the whole area looked creepy and dirty, the rooms were filthy, other peoples hair on the bed, the tan chair had black spots on it, the carpet was disgusting, the office chair had splatters of white something or another on it and their plugs are probably a fire hazard as my phone charger would fall all the way out or half way out. We stayed as we were tired but we were up and out of there by 7AM! Never again will I stay there!
