Note fondée sur 491 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Adequate .
Publié le 25 sept. 2024 sur HotelsAdequate.Nothing special. Man hanging around the lobby. Nowhere to sit down and talk with friends .hours are difficult if you need anything, noone is around.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Monica,Thank you for sharing your feedback. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. We will address your concerns with our team. Your comfort and safety are our top priority, and we are committed to providing a welcoming and comfortable environment for all our guests. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
par un voyageur
Dirty
Publié le 25 sept. 2024 sur HotelsThe hallways were dirty. No cleaning whatsoever, trash everywhere. Staff was friendly. Rooms only refreshed every 24 days. I didn’t stay 14 days so I had to do my own laundry for clean towels, bedding at $6 a load.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Renee,We apologize for the cleanliness issues you encountered and regret that this has impacted your stay. We take issues like this seriously and will address them with our housekeeping to ensure our hotel meets the high standards our guests deserve. Thank you for acknowledging our staff's warm hospitality. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
I would not recommend this for family with kids. The room was smelly and the towels did not look clean. Did you feel safe and was very noisy outside as well. We had a short nap and got out as early as possible.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,We believe every guest who walks through our doors deserves a clean and comfortable property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
par un voyageur
Dirty and uncomfortable
Publié le 23 sept. 2024 sur HotelsIt was very dirty and uncomfortable the bed was small and very uncomfortable if we didn’t already check in and leave a damage deposit we would have left the floor was so dirty we couldn’t even let our daughter crawl on it
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Randy,Thank you for sharing feedback on your recent stay. We are deeply sorry for the subpar experience during your stay. The cleanliness and comfort issues you described are concerning and fell short of our standards. We take concerns like this seriously, and we will address them with our housekeeping. Thank you for your valuable feedback. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par CJ, Gestion de l’hôtel
Dear Michael,Thank you for the feedback.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
It was very pleasant.Staff friendly.Rooms clean and comfortable.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par CJ, Gestion de l’hôtel
Dear Rodney, thank you for the feedback
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Once I got to the room, everything was actually quite decent, clean rooms, And it has all the amenities you would want refrigerator, TV, AC, Microwave, etc.
However it was inconvenient that they weren't open at 11pm and it took 15 minutes for a person to come check me in... once she did she was quite nice! While waiting though I was appraoch insode by a couple homeless people asking questions... it made me very uncomfortable. The quality of people in the area was nerve wrecking so waiting the 15 min didn't help. The next A.M I had an early flight so I left my room at 7:30am and it was still closed...so I had to slide my key under the slider and hope they got it for proper checkout. All in all, safe and clean once inside the room... but it was slightly below average. I dont think its the motels fault as much as the area its in. Security around the area and a 24 hr check in guest services would help this property immensely.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Please accept our sincere apologies for any concerns you had with specific individuals. We assure you that we have security on our property around the clock for the safety of all of our guests. We have taken note of your comments and will use them to make necessary improvements to enhance the overall experience. Thank you for bringing this to our attention. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Alright for a night or two.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Alice, Thank you for sharing your experience at Extended Stay America. We’re glad our hotel met your needs for a short stay. We strive to provide a comfortable environment for all our guests, and we hope to offer an even better experience in the future. Safe travels, and we hope to welcome you back.Sincerely,Hotel Management
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par CJ, Gestion de l’hôtel
Dear Breanna,Thank you for the feedback
par un voyageur
Publié le 13 août 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
27 sept. 2024 par CJ, Gestion de l’hôtel
Dear Kritina,Thank you for the feedback.
