Avis Rustic Cabin on 4 Acres w/ Deck, Grill & Mtn View!

Hi Laura, we’re so glad you enjoyed the peaceful, off-grid setting and quality time with your family. After sharing your feedback, the homeowner provided a few updates:– We're replenishing kitchen supplies to better suit larger groups, and we appreciate you leaving a blender for future guests.– Replacement billiard balls are on the way, and the dartboard will be removed to prevent further damage to the wall.– The WiFi provider has been addressing some underground cabling issues in the area, which may have affected the connection during your stay, but we believe this has now been resolved.– Deck chairs are stored in the closet to prevent them from being blown around in storms, so they’re available whenever needed.– The professional listing photos provide an accurate representation of the property, allowing guests to have a clear understanding of what to expect before they book.Thank you for taking the time to share your experience. We genuinely value your feedback and hope to have the opportunity to exceed your expectations should you consider staying with us again in the future.

Hi Kathy, we want our guests to rest easy when they stay with us, and we apologize for any issues you encountered during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-The kitchen drawer, along with several other maintenance items that were noted, has been repaired to ensure everything is in optimal condition. The front deck was recently replaced with high-quality pressure-treated wood, which required a period to properly dry out over the summer to ensure its durability and longevity.-Additionally, we undertook extensive painting and staining throughout the property to enhance its overall appearance and protect the surfaces. These improvements are part of our ongoing commitment to maintaining and upgrading the property for a better guest experience.-Regarding the pool table, we discovered that the billiard balls were missing, and we are currently in the process of replacing them to ensure future guests can fully enjoy this amenity.Thank you for taking the time to leave your review. We truly appreciate your feedback!

Colleen, we are genuinely sorry to hear about your disappointing experience at our cabin. It's disheartening to know that your stay was not up to the standard we aim to provide, and we appreciate you taking the time to share your concerns. Regarding the beds and mattresses, we strive to ensure that all our guests have a comfortable sleeping experience. We recently installed a new pillow-top king mattress in the master bedroom and have repaired other beds, using commercial-quality bed frames for enhanced durability. We understand that mattress preferences can be highly subjective, and while we try to accommodate all guests' comfort, we have never received complaints about the mattresses in the past. We regret that the mattresses did not meet your group's preferences and are sorry for any discomfort this caused. Concerning the supplies at the cabin, we always aim to provide a well-stocked environment. We have a supply room that is accessible to our guests, containing additional essentials such as trash bags, light bulbs, towels, and laundry soap. It seems there was a communication gap in conveying this information to you, for which we apologize. We regret that you were inconvenienced due to this oversight. We also want to mention that we encourage our guests to reach out to us during their stay for any needs or issues. However, we did not hear from you either during or after your stay, which would have given us the opportunity to promptly address and rectify any shortages or concerns. We appreciate your understanding regarding the outdoor conditions. We maintain our septic system frequently to ensure it is functioning correctly and to prevent any issues that could affect the comfort of our guests. However, being located in the mountains, there are various factors that could contribute to different outdoor smells, including neighboring properties or natural elements in the area. We regularly monitor and address any issues on our property, but some external factors may be beyond our control.Regarding the Wi-Fi, the information provided in the cabin is up-to-date, and to our knowledge, the internet service has been reliable. We're sorry to hear you had connectivity issues and that your message to the owner went unanswered. This is not the level of service we strive for, and we will be addressing this lapse in communication promptly. We take pride in maintaining our property and conduct biannual inspections and updates. This includes major repairs like the rebuilding of the front deck. We welcome your feedback on specific maintenance issues that you noticed, as this will help us in addressing them more effectively. We truly value your feedback and apologize for not meeting your expectations. We are committed to making improvements based on your experience and hope you will consider giving us another opportunity to provide you with a much better stay in the future.