Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Établissement vieillissant
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Anne,We're really sorry to hear that your stay at our hotel didn't live up to your hopes. We know how important it is to have a relaxed stay, and we're sorry if the older parts of our business cause you any trouble. Don't worry—we're always working to make our buildings and services better so that our guests have a better time. We really value your comments, and we will use it to fix the problems you've pointed out. We really hope you'll give us another chance to show you how much we've changed. Thanks for letting us know about your worries.
par un voyageur
Retour au domicile
Publié le 22 déc. 2022 sur HotelsCest bien pour un arrêt pour récupérer
Commentaires de Gestion de l’hôtel
23 déc. 2022 par Guest Relations Specialist, Gestion de l’hôtel
We can’t thank you enough for making time to leave us a review and rate us so highly! We cannot wait to welcome you again and provide you with excellent service as always!
par un voyageur
Publié le 7 août 2024 sur Expedia
Nowhere on Expedia did it say there was an additional fee that they take and then refund which could take between 3-15 days to refund. Was a nice place for the amount of the booking but not for the full amount I had to layout in order to stay a grand total of 12 hours
Commentaires de Gestion de l’hôtel
8 août 2024 par LaTrell M., Gestion de l’hôtel
Hello Mike, we're sorry your experience fell short of expectations regarding the additional authorization for incidentals at the time of check-in. It may take less than 3-15 business days for your bank to release the authorization. Safe travels and thank you for staying with us.
par un voyageur
Publié le 5 août 2024 sur Hotels
Room dated and worn. The beds were comfortable although.
The bathroom needs to be better cleaned but overall a 3.
The prices for 2 nights off the charts but understandable because of a major game in town. ALL HOTEL STAFF SUPER FRIENDLY AND HELPFUL!! (Breakfast needs sausage gravy!! 🤗)
Commentaires de Gestion de l’hôtel
6 août 2024 par LaTrell M., Gestion de l’hôtel
Dear Alan, your kind words will be passed on to our team. Your feedback is important to us and will be shared with the appropriate departments. Our breakfast menu varies daily, featuring a selection of items including sausage gravy. We look forward to welcoming you back to enjoy our sausage gravy.Warm regards, LaTrell M.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par LaTrell M., Gestion de l’hôtel
Hello Galina, we're delighted to learn that your stay with us was perfect! We eagerly anticipate your return for another outstanding experience.Best regards,LaTrell M.
par un voyageur de Gaston
Publié le 4 août 2024 sur Expedia
The staff was awesome and attentive. The room was spacious, however the furniture and decor were dated but nice. The room also had quite a few obvious cleanliness issues. The coffee maker had mold in the section you fill with water and was covered in either a thick layer of dust and dirt or someone had sanded wall mud. The ice bucket, the coffee and the sugar packs were cover in dust as well. The pull out sofa bed when i pulled it out was covered in dirt, hair, and other debris.
Commentaires de Gestion de l’hôtel
5 août 2024 par LaTrell M., Gestion de l’hôtel
Dear Horace, we will convey your kind words to our staff. We regret any inconvenience you may have encountered during your stay. Rest assured, your feedback will be forwarded to the relevant departments for consideration. Our team is dedicated to enhancing our services, and we appreciate you highlighting these matters for our attention and action.Warm regards,LaTrell M.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par LaTrell M., Gestion de l’hôtel
Dear David, we are delighted to hear that you had a wonderful experience during your stay at Country Inn & Suites. Thank you for taking the time to write a review. We appreciate your kind words and feedback. We hope you had a safe journey back home and look forward to welcoming you again soon. Thank you and have a great day!Best regards, LaTrell M.
par un voyageur de Mount Pleasant
Publié le 4 août 2024 sur Expedia
The room was fine, comfortable clean bed. I would not have used the hairdryer, looked as if it was about to expire. The stair carpets and hallways could do with a refresh. Staff were lovely but an inordinate amount of time to checkin, especially since I had prepaid.
Commentaires de Gestion de l’hôtel
5 août 2024 par LaTrell M., Gestion de l’hôtel
Hello Pamela, we value your feedback and regret that your experience did not meet expectations. Training new staff requires time to perfect certain skills, and we are grateful for your patience. Rest assured, the issues you've encountered will be communicated to our maintenance team.Warm regards,LaTrell M.
par un voyageur
Publié le 4 août 2024 sur Expedia
Continently located to William Brice stadium
Commentaires de Gestion de l’hôtel
4 août 2024 par LaTrell M., Gestion de l’hôtel
Hello Vimal, we are delighted to hear that you had a pleasant stay with us. We hope to welcome you back soon for another enjoyable experience!
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par LaTrell M., Gestion de l’hôtel
Hello Michael, we appreciate you choosing to stay with us. Please feel free to contact us with any feedback from your recent stay. We would like to know about your experience to help us in the future for improvement. We hope you allow us another chance to welcome you back again for an improved experience.Best regards,LaTrell M.
