Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mai 2023 sur Expedia
Après plusieurs visites a cet. Établissement, il a a un manque sur la propreté et le déjeuner quoique moins complet était juste correct.
Commentaires de Gestion de l’hôtel
2 mai 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Dominique, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
par un voyageur
Publié le 17 mai 2022 sur Expedia
Propreté à désirer. Chambre supposément non fumeur mais qui était pour fumeur
Commentaires de Gestion de l’hôtel
17 juin 2022 par TSullivan, Gestion de l’hôtel
Dear Isabel,
Thank you for your feedback. If only all the guest would be considerate to the non smoking rules of the hotel.
Safe travels.
par un voyageur
Publié le 30 oct. 2024
Commentaires de Gestion de l’hôtel
31 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Amy! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
DO NOT BOOK HERE
Publié le 18 août 2024 sur HotelsPlace is disgusting , outdated, roaches,no air in the hallway area , receptionist is rude
Commentaires de Gestion de l’hôtel
6 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Oris! Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations, especially regarding the condition of the property, pest concerns, and the level of service you received. This is certainly not the standard we aim to provide, and we will be addressing these matters with the team immediately to ensure improvements are made.Your comments are valuable to us, and we will take the necessary steps to enhance both the cleanliness and customer service to ensure a better experience for all future guests.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Yolanda! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Jessica! On behalf of our entire team, I would like to apologize if we have failed to exceed your expectations. Your satisfaction is important to us so please let us now if you have feedback that can help us make improvements to ensure we offer an exceptional experience for our guests in the future.
par un voyageur
Publié le 10 août 2024 sur Expedia
The overall front desk staff did its best to accommodate but lack proper mgmt. and direction. One provided full breakfast and the other two provided basic breakfast. The room was surface cleaned and lacked deep cleaning. I cleaned the room with Clorox wipes for me and my family and all pictures, lamps, bathroom cabinet, and tvs were extremely dusty.
In a world of covid and viruses this hotel must do better in preventing outbreaks and contamination to others. All amenities such as pool, laundry room and etc were not functioning and was never indicated in any of my reservations. The hotel was not able to provide additional pillows, sheets and had limited towels. I stood 4 days and three nights and never saw any proper housekeeping staff. The hallway rugs need maintenance and cleaning.
Being an HR professional myself this hotel is running with limited staff who is made to maintaining rooms and front desk work at the same time. They have staff just doing surface cleaning and not proper disinfecting. Who is ensuring infection control and proper disinfecting? No one for what I saw.
Commentaires de Gestion de l’hôtel
11 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Diana! Thank you for your detailed feedback. We sincerely apologize for the inconveniences you encountered during your stay. We understand the importance of thorough cleaning and proper management, especially in maintaining high standards of hygiene.Your concerns about the cleanliness and functionality of amenities are taken seriously. We will address these issues with our team to ensure better communication, improve cleaning protocols, and enhance overall guest experience. We appreciate your feedback as it helps us improve.
par un voyageur de Jacksonville
Publié le 9 août 2024
Staff and amenities were exceptional. Tv controller did not work. Replacement a problem.
Commentaires de Gestion de l’hôtel
10 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Russell! Thank you for your feedback. We’re pleased to hear that you found the staff and amenities exceptional. We apologize for the inconvenience with the TV remote control and any trouble you had with the replacement. We will address this issue to ensure a smoother experience in the future. We appreciate you bringing this to our attention and look forward to your next visit.
par un voyageur
Disgusting
Publié le 5 août 2024 sur HotelsThe hotel in general was tired, drab and pretty depressing. The common areas in reception were fine, but after that it all went down hill. First the pool was shut for given reason other than "To help keep families safe"?
The corridors were not AC'ed and looked as if they hadn't had a proper cleaning in months. The carpets and walls were stained and poorly lit.
The rooms were woeful. One of our rooms didn't have a shower curtain and only after trying to call the front desk, did we discover that the phone was only there for display. It didn't work at all. This was better than our other room, which didn't bother having a phone at all, but did have a lovely selection of dirty towels.
All of this was topped off by the overwhelming smell of Febreze which was unsuccessfully used to try and cover up the smell of weed.
Commentaires de Gestion de l’hôtel
6 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
HI Benjamin! Thank you for your feedback. We apologize for the issues you encountered during your stay. It's clear that we did not meet the standards you expect, and for that, we are truly sorry. We will address the cleanliness and maintenance concerns you mentioned, as well as investigate the situation with the pool and the odors you experienced. Your comments are invaluable in helping us improve, and we appreciate you bringing these matters to our attention.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Terrell! Your business is very important to us and we value your feedback. If you can tell us what you didn't like about your stay and how we can improve, you can help us deliver a superior experience for you and other guests in the future.
