Ratings based on 924 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 19, 2025
The staff was very nice.
by A traveller
Posted Dec. 17, 2024
Good overall. Coffee ran out a couple of times and Monday morning breakfast was out of a lot of things.
Comment from Hotel Management
Dec. 18, 2024 by General Manager, Hotel Management
Dear John,Thank you for your feedback. We're glad that your overall experience at Fairfield by Marriott Inn & Suites Columbia Downtown was positive. Please accept our sincere apologies for any inconvenience regarding the coffee and breakfast offerings. Rest assured, we will do our part to ensure any opportunity for improvement is seized. That said, we're glad you had a pleasant stay and hope you'll consider returning for another terrific visit in the future.Kind Regards,Fairfield Columbia Downtown Team
by A traveller
Posted Oct. 20, 2024 on Expedia
by A traveller
Posted Oct. 18, 2024 on Expedia
Staff was very friendly. Room was clean and quiet.
Comment from Hotel Management
Oct. 20, 2024 by General Manager, Hotel Management
Dear Tracy, Thank you for your feedback! We’re happy to hear that our team was friendly and that you enjoyed a clean, quiet room. We look forward to welcoming you back!Kind Regards,Fairfield Columbia Downtown Team
by A traveller
Posted Oct. 12, 2024 on Expedia
by A traveller
Posted Oct. 11, 2024 on Expedia
Some things were great and other not so much. The hotel appeared clean except for Ceiling in lobby appears very worn with possible water damage/mold and the carpets were so dirty in the hallways. breakfast was lacking. No fresh fruit and the waffle maker was not working. The overall selection was very limited. Coffee ran out.
Comment from Hotel Management
Oct. 14, 2024 by General Manager, Hotel Management
Dear Ashley, Thank you for taking the time to share your thoughts. We genuinely regret to hear that your experience was mixed. It’s disappointing to learn about the condition of the lobby and hallways, as well as the breakfast offerings not meeting your expectations.We understand how important these details are to your overall stay, and we sincerely apologize for any inconvenience caused. Your feedback is crucial for us to make improvements, and we’re committed to addressing these issues. We hope to have the chance to provide you with a much better experience in the future.Kind Regards,Fairfield Columbia Downtown Team
by A traveller
Hotels.com failed me
Posted Oct. 10, 2024 on HotelsI do not know I left work early and Hotels .com did not return my call.
Comment from Hotel Management
Oct. 11, 2024 by General Manager, Hotel Management
Dear Frederick,Thank you for bringing this to our attention. While we are disappointed to hear about your frustration, we kindly ask that you please move this review to the third-party booking site as this platform is directly for our hotel. We once again thank you and look forward to you staying with us in the future.Kind Regards,Fairfield Columbia Downtown Team
by A traveller
Posted Oct. 5, 2024 on Expedia
by A traveller
Posted Oct. 2, 2024 on Expedia
Staff non-chalant attitude at front desk.
Comment from Hotel Management
Oct. 3, 2024 by General Manager, Hotel Management
Dear Joyce,Thank you for reaching out. Providing friendly and attentive service is important to us, and we regret this was not reflected during your stay. Rest assured, your feedback will be shared with our team to ensure improvements. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.Kind Regards,Fairfield Columbia Downtown Team
by A traveller
Posted Oct. 1, 2024 on Expedia
The staff were so sweet and helpful. Really went out of their way to make us comfortable!
Comment from Hotel Management
Oct. 3, 2024 by General Manager, Hotel Management
Dear Cierra, Thank you for your feedback! It's great to hear your interactions with our team were so positive! We hope to welcome you back to Fairfield by Marriott Inn & Suites Columbia Downtown soon for another great stay!Kind Regards,Fairfield Columbia Downtown Team
