Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,8 Service et personnel
2,7 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2024
Close to a Quik Mart.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We're glad to hear that you found our property conveniently located near the Quik Mart.
If there's anything else we can assist you with or if you have any further queries, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We look forward to welcoming you back soon!
Warm regards,
Team OYO
par un voyageur
Publié le 29 juill. 2024 sur Expedia
We have stayed at this hotel over the years ( 15 ) and have always been pleases with our rooms. How ever this time the room was NOT what I had expected. Paint peeling of the doors, holes in the woodwork and under the entry door. The hand bar soap had previously been used and looked like one of the wash cloths and towel had been used. Not what 100.00 was worth. SORRY
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
Apologies for the inconvenience caused, Mary! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Eva
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Joey, Gestion de l’hôtel
Hi, Rafael! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.
par un voyageur
Publié le 7 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Noah, Gestion de l’hôtel
We are extremely sorry to know this, Alaska! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
par un voyageur
Publié le 7 avr. 2024 sur Expedia
The first room they put us in was filthy and it stank. So they offered us a second room which was cleaner but the tv didn’t work, the toilet was clogged so we couldn’t use it and there were roaches crawling up the walls. We left there and spent the night at a different hotel.
Commentaires de Gestion de l’hôtel
29 mai 2024 par Noah, Gestion de l’hôtel
Sorry to hear this, Mary! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah
par un voyageur
Publié le 28 mars 2024 sur Expedia
The hotel was dirty there was trash under the bed and the pillows were dirty my som hot stuck im the barthroom because the door did not work and yje tub was filthy
Commentaires de Gestion de l’hôtel
3 mai 2024 par Joey, Gestion de l’hôtel
We are sorry to hear about your experience, Alfredo! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
par un voyageur
Terrible customer service theft
Publié le 31 déc. 2023 sur HotelsDidnt get to stay and was robbed for my money 137 dollars all because of a deposit of 50 dollars not mentioned till after the room was paid for and they refused to give me a refund
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced, Matthew! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Tim, Gestion de l’hôtel
Hi, Cynthia! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim
par un voyageur
Disappointed
Publié le 27 nov. 2023 sur HotelsWe arrived at the hotel to be told we owed $50 more dollars, fine, we payed the $50. Then we got into the room and the room
Immediately smelled of mold, it was not clean. One towel for three people. The bathroom door was broken, the shower was spraying water everywhere, there was Cigarette burns in every single sheet and blank, graffiti in the dresser, the TV had maybe 10 channels, only 3 of which worked. The housekeeper told us we were not getting anymore towels because we were getting checked out. We had 4 more days of our stay. The desk associates were never at the desk, waited 30 minutes to be checked in and out. Overall I was not happy with this stay at all.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Tim, Gestion de l’hôtel
Hi! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim
par un voyageur
Publié le 22 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Dewi, Gestion de l’hôtel
That is great to hear, Billy! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
