Note fondée sur 103 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Expedia
We booked due to hurricane Helene and it was one of the few places that still had rooms. We were a little skeptical because we were looking for something a little nicer, but we were very satisfied with the condition of the room. It was spacious and VERY clean!!! The only thing that could have been better would have been a couch or comfortable chair to sit in, there was plenty of space for one. The pool has a notice that it’s been shut down by DHEC, idk what that’s all about but it was a little sketch. The outside had a lot of trash and beer cans around, but it was right after a hurricane so I’ll give them a little grace on that. Overall the room was so clean that we overlooked everything else. We would stay here again.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Michelle,Thank you for choosing MainStay Suites Columbia Harbison during such a challenging time. We're pleased to learn that you found our accommodations to be clean and spacious, as delivering a comfortable and satisfying experience is our utmost priority. Your feedback regarding the lack of a couch or comfortable chair in the room is certainly noted, and we will consider this for our future improvements.We apologize for the inconvenience caused by the pool closure and the outside condition, particularly following the hurricane. We appreciate your understanding and grace considering the circumstances. Rest assured, we're committed to maintaining and improving our facilities for our valued guests. We're glad that the cleanliness of our room made a positive impact on your stay, and we look forward to welcoming you back in the future.Warm Regards,General ManagerMainStay Suites Columbia Harbison
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Kiara,Thank you for choosing MainStay Suites Columbia Harbison and taking the time to provide us with a 5-star rating. We are thrilled to know that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We are continually striving to make our guests' experiences memorable, and reviews like yours make all our efforts worthwhile. We look forward to having the opportunity to serve you again in the future and continue to meet your lodging needs. Warm Regards,General ManagerMainStay Suites Columbia Harbison
par un voyageur de Myrtle Beach
Publié le 27 sept. 2024 sur Expedia
The hotel advertised breakfast included yet when we got there there was no breakfast apparently the construction wasn't set up yet. Staff stated we can get a breakfast bag to go with basic things in it, when we did that we were told that since our unit had a kitchen the breakfast bag did not apply to us. They need to take that off there site. The reason we even booked this hotel was because of breakfast being included.
The floors in the unit were not clean. Our socks were filthy just walking around. It was totally a no frills hotel. No tissues, tiny cheap towels. The rack for TP kept falling off.
However, all being said the beds weren't bad and the room was large. We had to queen beds in 1 room and a separate room with another queen bed along with a couch in the main area. That suited our situation and that is hard to come by in the hotels.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par GM, Gestion de l’hôtel
Dear Mark,Thank you for taking the time to share your experience at the MainStay Suites Columbia Harbison. We sincerely apologize for the confusion regarding the breakfast amenities and the cleanliness issues you experienced during your stay. We understand the importance of a well-rounded guest experience and we regret that we did not meet your expectations in these areas. Please know that your feedback is invaluable to us as it helps us identify the areas we can improve the guest experience.We are glad to hear that you found our bed accommodations comfortable and spacious. We strive to provide our guests with the best service and accommodations, and your feedback will certainly aid us in achieving this. We hope to have another opportunity to serve you better in the future and provide you with the outstanding experience that you expect and deserve.Warm Regards,General ManagerMainStay Suites Columbia Harbison
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The morning and night staff was very friendly and helpful..
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Sonya,Thank you for your positive review and for choosing to stay at MainStay Suites Columbia Harbison. We are thrilled to hear that our morning and night staff made your experience pleasant. Our team is dedicated to providing warm and friendly service to all our guests and it's uplifting to know we achieved this during your stay.We continuously strive to exceed our guests' expectations and your feedback is instrumental in helping us improve. We hope that your overall stay was enjoyable and that you will consider us for your next visit to Columbia. Thank you once again for your kind words. Warm Regards,General ManagerMainStay Suites Columbia Harbison
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your 10-star experience at MainStay Suites Columbia Harbison. We're thrilled to hear that your stay with us was exceptional and that we were able to exceed your expectations. Our team takes pride in ensuring our guests feel valued and comfortable during their stay, and it's heartening to know that we have achieved that with you.We always strive to provide a memorable experience for our guests and your feedback is a testament to our continuous efforts. It's reviews like yours that inspire us to constantly improve our services and facilities. We look forward to welcoming you back during your next visit to Columbia Harbison. Warm Regards,General ManagerMainStay Suites Columbia Harbison
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Roaches were in my bed and I had to kill roaches at 3am.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par GM, Gestion de l’hôtel
Dear Taneisha,We are sincerely sorry to hear about your unfortunate experience. At MainStay Suites Columbia Harbison, we make every effort to maintain the highest standards of cleanliness and comfort for our valued guests. We clearly missed our mark during your stay, and for that, we deeply apologize. Your feedback is crucial for us to rectify our mistakes and ensure this does not occur in the future.Please be assured that we take your complaint very seriously. We have alerted our housekeeping and pest control teams to address the issue promptly. We understand the discomfort you experienced and would like to assure you that this is not typical of our hotel. We would love to have the opportunity to make it up to you and demonstrate the true level of our service. Warm Regards,General ManagerMainStay Suites Columbia Harbison
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Love the staff. There were kids running through the halls yelling and screaming most of the night. They are still getting the area up and running so there’s some minor issues. The room still has some trash but nothing for me to cause a fuss about.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM, Gestion de l’hôtel
Dear Brittany,Thank you for taking the time to share your experience at MainStay Suites Columbia Harbison. We are delighted to hear that our staff made a positive impression on you. Your kind words truly motivate our team to continue delivering exceptional customer service. We sincerely apologize for the inconveniences you encountered during your stay. The comfort and satisfaction of our guests are our top priorities, and we appreciate your understanding as we continue to improve our facilities. Your feedback regarding the noise and cleanliness in certain areas has been noted and will be addressed. We look forward to welcoming you back soon for an even better experience!Warm Regards,General ManagerMainStay Suites Columbia Harbison
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Room was spacious.. They were doing some renovations so kinda noisy and the pool was closed
Commentaires de Gestion de l’hôtel
3 sept. 2024 par GM, Gestion de l’hôtel
Dear Charles, Thank you for your review. We're glad you enjoyed our spacious rooms. We apologize for the noise due to renovations and the closed pool. We strive to improve our services and these renovations are part of that process. We hope to welcome you back soon with enhanced amenities for an even better stay.Warm Regards,Hotel Management
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par GM, Gestion de l’hôtel
Dear Brittany,We're overjoyed to read your 5-star review! It's wonderful to know that you enjoyed everything about your stay at MainStay Suites Columbia Harbison. Your feedback is truly appreciated and we look forward to welcoming you back for another exceptional experience. Thank you for choosing us!Warm Regards,Hotel Management
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par GM, Gestion de l’hôtel
Dear Elmer,Thank you for giving us a perfect rating! We're thrilled to know that you enjoyed your stay with us. We strive to offer our guests a unique experience and we're glad to know we hit the mark for you. We hope to welcome you back in the near future for another great stay. Warm regards,Hotel Management
