Note fondée sur 136 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 nov. 2024
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Manager, Gestion de l’hôtel
Hello Sarah, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly with any feedback you may have so we can address your concerns accordingly.
par un voyageur
Publié le 11 nov. 2024
Independent ownership, they use the name but it is actually a franchise. Room was semi decent, pool was cold, food was meh. Went to ask for towels and was given a lecture by the guy at the desk about how there is some state law and I needed to not use the sign on the door for do not disturb. He gave me a thread bare towel and no bath mat. We decided to leave and find other accommodation and I asked if we could get the lat night refunded cause we were checking out and he again tried to lecture me and I had to get my husband cause he was threatening in his tone. While we were packing our car he stood outside our door and our daughter’s door who paid separately and was trying to harass her. We all left and he called and harassed my daughter on the phone till she hung up on him.
I have never had this kind of experience in my life. I have traveled all over the country and this was the nightmare. We were out of town for my mother in laws funeral. The trip was sad and this made it a nightmare.
If you are looking for a place to stay, this is not it. Do not think to take kids to this place, unacceptable NO STARS!
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,We are truly sorry to hear about the experience you had during your stay. What you described is far from the level of service we strive to provide. We sincerely apologize for the distress caused by both the conditions of the hotel and the behavior of our staff. Your concerns are being addressed with the management team, and we will take immediate steps to ensure this does not happen again. We understand the emotional nature of your visit, and we deeply regret that this added to your difficulties.Sincerely, Hotel Manager
par un voyageur
Publié le 11 oct. 2024
Very nice and clean.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Karen,We are delighted to hear that you enjoyed our clean accommodations during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant experience.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Everyone was extremely nice.clean rooms, great atmosphere.I would recommend this Hotel to everyone
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed the clean rooms, friendly service, and atmosphere during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Stephanie,We're amused to hear you had a fantastic stay with us! We hope to welcome you back soon for another unforgettable experience.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Great breakfast, friendly staff, easy to get to.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast and found our staff friendly. It's great to know that our location was convenient for you. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello Holly,We're thrilled to hear you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Not a good experience
Publié le 10 sept. 2024 sur HotelsBed was not comfortable, we were given 1 washcloth and 1 towel for 3 night stay. Hotel was musty and breakfast area dirty. They were out of creamer for coffee before 8am and breakfast was minimal. Note only plus to our stay was Tim the desk clerk. He was wonderful. Kitchen employee was rude.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay, particularly regarding the comfort of the bed and the cleanliness of the breakfast area. We appreciate your kind words about Tim and will address your concerns with our team to ensure improvements are made. We hope to have another chance to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The beds were comfortable and air conditioning worked fantastic. No elevator was an issue.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thanks for your feedback! I’m glad to hear you enjoyed the comfortable beds and effective air conditioning. I apologize for the inconvenience caused by the lack of an elevator. We appreciate your input and will consider it as we work to improve our amenities.Sincerely, Hotel Manager
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Friendly staff. Rooms were clean. Shower drains were a little backed up. Overall good value!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you found our staff friendly and the rooms clean. We apologize for the issue with the shower drains and will address it promptly. We appreciate your comments and hope to see you again for an even better experience!Sincerely, Hotel Manager
