Note fondée sur 181 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2024
Very friendly staff made sure my vehicle was taken care of
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Not clean, buckled flooring , have stayed at several nice Red Roof Inns, this is not one of them.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, TN. I am sorry that your experience did not meet your expectations. We are sorry to read that you found the cleanliness of our hotel to be lacking, which impacted your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Larry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA TN and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Carrie,Thank you for sharing your feedback. Your review of the Red Roof Inn Columbia, TN was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Rude staff
Publié le 31 mai 2024 sur HotelsThe room service will start knocking at 830. I said yes and they still kept knocking. So i answered the door to a young girl who could not understand me. Not good.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Thank you Amy, for taking the time to write a review of your stay at the Red Roof Inn Columbia, TN. Please accept our apologies for the inconvenience, however, it's policy to have each room cleaned daily at a scheduled time. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 30 mai 2024 sur Expedia
Not clean or comfortable
Commentaires de Gestion de l’hôtel
31 mai 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Stephanie,Thank you for your review following your stay at Red Roof Inn Columbia, TN. You stated that your stay was not clean or comfortable, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 avr. 2024 sur Expedia
I stayed 3 nights and my room wasnt cleaned once and only had 2 towels , thankfully i pack my own linens when i travel
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Jeff,The staff and I at the RED ROOF INN COLUMBIA TN were disappointed to see your 1/5 score following your stay. I am sorry your stay fell short of your expectations due to no housekeeping service and the limited amount of towels when you needed it. Your satisfaction is important to Red Roof and I sincerely apologize for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Needs updated.
Publié le 7 avr. 2024 sur HotelsIt's in need for a remodeling in the bathroom. Floor had been flooded and was buckle up and still damp.
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Room was dirty. Tub dirty and hair in the sink when we checked in. No amenities included.
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Joanna,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBIA TN and I are disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of your room and the tub, and the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
