Note fondée sur 655 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The girl at the front desk when we checked in wasn’t friendly or helpful The light inside the room door was burned out, the lights in the bathroom were very dim, the tissue holder was empty, and the room smelled musty. Breakfast was okay but they were out of waffles. The pool was closed even though the lights were on, it was full and the pump was running. The carpet in the room was dirty.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par M, Gestion de l’hôtel
Dear Margaret,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the experience you had at check-in and the various issues you encountered in your room. We are sorry to hear that the front desk staff did not meet your expectations and that you found the lighting in your room and bathroom to be inadequate. We will address this with our team to ensure improvements are made. Additionally, we regret the inconvenience of an empty tissue holder and the musty smell in your room.We also understand your disappointment with the breakfast options and the pool situation. Our maintenance team will investigate the pool to ensure it is properly functioning and safe for our guests. Your feedback about the carpet cleanliness is noted, and we will work with our housekeeping team to address this issue. Thank you again for your valuable insights. We hope to have the opportunity to provide you with a much better experience in the future.Best Regards,Management Team
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Staff charged me 3 preauthorization charges on top of room charge and locked in $400 for 4 days. Kept telling my bank could take them off. Bank told me that only the hotel could take them off.
par un voyageur
Publié le 9 sept. 2024
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Malinda,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. Thank you for your business, and we will ensure your future stays are more pleasant. Sincerely,Management Team
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Room was not cleaned well bathroom still had a used qtip on the floor saw a roach in the bathroom(only saw one) stairwell had spiderwebs and spiders all in it and hadn’t been cleaned the side door did not lock or close fully(very unsafe) phone in the room did not have the actual phone only had the dial pad! Staff was not informative of anything just told me my room number and what time check out was
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Nikki,We apologize for the cleanliness issues, safety concerns, and lack of information provided by our staff. Your comments about the bathroom, stairwell, and room amenities are concerning. We will investigate and address these issues with our team to ensure a cleaner and safer environment for our guests. We appreciate you bringing these matters to our attention.Sincerely,Management Team
par un voyageur
Publié le 2 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Dave,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Sincerely,Management Team
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par M, Gestion de l’hôtel
Dear Ryan,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par M, Gestion de l’hôtel
Dear Dave,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Publié le 20 août 2024
It's an older property with a great staff and a good location.
Commentaires de Gestion de l’hôtel
24 août 2024 par M, Gestion de l’hôtel
Dear Malinda,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
Average
Publié le 15 août 2024 sur HotelsWas a decent place showers were kind of nasty and could use repairs I stayed twice in two different rooms and both showers were bad other than that it was a decent place
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Ryan,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
