Ratings based on 856 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 22, 2024 on Expedia
It was fabulous as it met all our needs, we felt safe, it clean, staff was professional and it was convenient
Comment from Hotel Management
Sep. 22, 2024 by General Manager, Hotel Management
Dear Kathleen, Thank you for the great review of Staybridge Suites Columbia. We are thrilled to read about your exceptional stay and how much you enjoyed our thoughtful hospitality and comfortable accommodations! Our associates are dedicated to delivering an excellent experience to all of our guests; it will be an honor to pass along your compliments. It was a pleasure hosting you, and we look forward to welcoming you again.Isaac LewisGeneral Manager
by A traveller
Posted Sep. 20, 2024 on Hotels
Comment from Hotel Management
Sep. 21, 2024 by Isaac Lewis General Manager, Hotel Management
Dear Rajdeep, Thank you for choosing Staybridge Suites Columbia and for the perfect rating. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Isaac LewisGeneral Manager
by A traveller from Tunkhannock
Posted Sep. 18, 2024 on Expedia
The room was spacious and they allow dogs. Breakfast was good, coffee too.
Would like to have a fan in the bathroom. Also the bed is located next to the sink right outside the toilet/shower so when it's used at night the light hits the bed. I would have made a pocket door to separate the spaces or have a black out drape installed.
We have stayed there before and will again since it's got a fridge/toaster/microwave and allows pets.
Comment from Hotel Management
Sep. 19, 2024 by Isaac Lewis General Manager, Hotel Management
Dear Jeanne, Thank you for sharing your detailed feedback about your stay at Staybridge Suites Columbia! We are delighted that you enjoyed the spacious room and excellent amenities and appreciated our pet-friendly policy. It is great to know that you found our breakfast and coffee satisfactory as well. We also appreciate your suggestions regarding the bathroom fan and the room layout; your insights about the light situation and potential improvements are incredibly valuable as we strive to enhance our guest experience. We are thrilled that you plan to stay with us again, and we look forward to welcoming you back for another enjoyable visit. Isaac LewisGeneral Manager
by A traveller
Posted Sep. 15, 2024 on Hotels
Did not feel safe to stay there with my 10-year-old daughter. Parked my car in the parking lot at the waffle house. Pictures were a little misleading as the bathrooms were very outdated. The smell was difficult to get through in the hallways.
Comment from Hotel Management
Sep. 16, 2024 by Isaac Lewis General Manager, Hotel Management
Dear Guest, The security and safety of our guests are of utmost importance, and we are sorry to learn about your negative experience related to your recent visit. We genuinely regret not meeting your expectations. We are disappointed you were not entirely satisfied with the quality and condition of our accommodations and regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our respective team for further improvements. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Isaac LewisGeneral Manager
by A traveller
Posted Sep. 14, 2024 on Hotels
The staff were all friendly and efficient. Everything was very clean. The breakfast provided was excellent! Special shout-out to Front Office Manager, and to Dining Room, for exceptional care and kindness.
Comment from Hotel Management
Sep. 15, 2024 by General Manager, Hotel Management
Dear Clarence, Thank you for your kind words! We're thrilled that our staff made such a positive impression and that you enjoyed your stay at Staybridge Suites Columbia. We're also delighted that you appreciated our well-kept hotel and delicious breakfast. We’ll be sure to pass your compliments to our team. It was our pleasure to host your visit, and we hope to see you soon.Isaac LewisGeneral Manager
by A traveller
Posted Sep. 13, 2024 on Expedia
Beautiful hotel great staff
Comment from Hotel Management
Sep. 14, 2024 by Isaac Lewis General Manager, Hotel Management
Dear Deon, We are happy you chose Staybridge Suites Columbia for your recent visit to the area. We enjoyed your description of our hotel and the excellent service you received from our associates.It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Isaac LewisGeneral Manager
by A traveller
Posted Sep. 13, 2024 on Expedia
Beautiful hotel great staff
Comment from Hotel Management
Sep. 14, 2024 by Isaac Lewis General Manager, Hotel Management
Dear Deon, It was a pleasure to read your fantastic review of Staybridge Suites Columbia. We are delighted you enjoyed every aspect of your stay with us, especially our comfortable hotel and courteous associates. Your feedback is the best performance measure we have, and we appreciate you sharing your generous remarks.Thank you for being our guest, and we look forward to your next visit!Isaac LewisGeneral Manager
by A traveller
Posted Sep. 6, 2024 on Hotels
When I checked out on Sept 4th in the morning, I was not asked how my stay was nor was I thanked or told to have a nice day.
I asked the lady at the desk for a copy of my receipt. She initially had difficulty printing it. She handed it to me. No other conversation occurred when I left. How difficult is it to say thank you and have a nice day????
Your hotel was nice. Amanda was very nice when we checked in on Tuesday, September 3. The people in the kitchen were helpful and personable during the evening social and during breakfast.
Comment from Hotel Management
Sep. 7, 2024 by Isaac Lewis General Manager, Hotel Management
Dear Guest, Thank you for choosing Staybridge Suites Columbia for your recent visit. We are pleased to know that our front desk associate Amanda and the kitchen staff provided you with excellent service. However, we are genuinely sorry to learn that your checkout experience did not meet our usual standards. We aim to ensure every guest feels valued, and we regret that we missed an opportunity in this regard. Your feedback is crucial, and we will address this with our team to ensure a more courteous and attentive experience in the future. Thank you for bringing this to our attention, and We hope we have the opportunity to provide you with a more positive experience on your next visit.Isaac LewisGeneral Manager
by A traveller
Posted Aug. 31, 2024 on Expedia
Comment from Hotel Management
Aug. 31, 2024 by Isaac Lewis General Manager, Hotel Management
Dear David, Thank you for choosing Staybridge Suites Columbia. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Isaac LewisGeneral Manager
by A traveller
Posted Aug. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Isaac Lewis General Manager, Hotel Management
Dear Dennis, Thank you for choosing Staybridge Suites Columbia. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Isaac LewisGeneral Manager
