Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Disappointed
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Abhi T, Gestion de l’hôtel
Thank you for sharing your concerns with us. We sincerely apologize for the difficulties you encountered during your stay, especially considering the unprecedented circumstances of the hurricane and the resulting state of emergency affecting the entire area. While we strive to provide the best service possible, the impact of Mother Nature was beyond our control, and we understand how frustrating it can be when faced with such challenges. We appreciate your understanding, as many nearby hotels, gas stations, and restaurants were also without power. We are committed to improving our communication and service, and we hope you will understand the situation.
par un voyageur
Stay away ..Pictures on line are a Lie!!!
Publié le 3 oct. 2024 sur HotelsI didn’t stay I went and canceled soon as I hit the property the online pictures are a whole lie .. Looks just like it’s a whole lot of not good things going on in the place .. It was another couple at the desk when I arrived that had went to the room and the lady showed me nasty sheets and blood on the bed they where assigned.. like Ooooo no cancel me… looks like you leave with bedbugs and some type of fungus and smoking cigarettes ..It’s aweful
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Abhi T, Gestion de l’hôtel
Dear Ronekar,We sincerely apologize for the experience you had at our property. Your feedback is very important to us, and we are deeply sorry that the condition of the room did not meet your expectations. We take such matters very seriously and will be conducting a thorough investigation to address the issues you mentioned.Please know that this is not the standard we strive for, and we are committed to making the necessary improvements. We hope you will consider giving us another chance in the future.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Abhi T, Gestion de l’hôtel
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent stay with us. Our team works hard to ensure every guest has a memorable experience, and it’s always rewarding to hear that we succeeded.We are delighted that you enjoyed your stay with us. Your kind words will be shared with our staff, as they will be encouraged by your positive feedback.We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Filthy
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Abhi T, Gestion de l’hôtel
We sincerely apologize for the experience you had at our property. Your feedback is very important to us, and we are deeply sorry that the condition of the room did not meet your expectations. We take such matters very seriously and will be conducting a thorough investigation to address the issues you mentioned.Please know that this is not the standard we strive for, and we are committed to making the necessary improvements. We hope you will consider giving us another chance in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Abhi T, Gestion de l’hôtel
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent stay with us. Our team works hard to ensure every guest has a memorable experience, and it’s always rewarding to hear that we succeeded.We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We sincerely appreciate and value your feedback. We're thrilled to hear that you enjoyed our great location, nicely updated facility, and clean accommodations during your visit. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you once again for your feedback, and we look forward to serving you again.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We're delighted to hear that your check-in experience was pleasant and that our front desk was helpful. However, we apologize for the issues you encountered with your stay. Your feedback is invaluable to us. We continuously strive to improve our guests' experiences, and your input will help us identify areas that need attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. It is our goal to provide the best lodging experience to our valued guests, and we see from your review we still have some areas we can do better next time! Your satisfaction, comfort and convenience are our top priorities and we will use your feedback to keep improving and to turn those three stars into a five-star worthy accommodations and service!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
Thank you Kevin for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We sincerely appreciate and value your feedback. We're thrilled to hear that you had a positive experience during your stay with us. Providing a clean, quiet environment at a good price is important to us, and we're glad that you found our location convenient for food options. It's also great to know that our staff and fellow guests contributed to a friendly atmosphere. Your positive feedback encourages our team to continue delivering exceptional service to all our guests. We’re grateful that we had the opportunity to serve you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.
par un voyageur
Stay somewhere else
Publié le 8 août 2024 sur HotelsDon’t stay here. Not safe, dirty, and staff were rude.
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I apologize for the negative experience you had during your recent stay at our hotel. We will inspect and fully investigate your feedback regarding unwanted pests in the room. We understand your concerns and want to assure you that your comments have been shared with our team. We take your feedback seriously and are committed to addressing the issues you've raised. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Once again, I apologize for the inconvenience and discomfort you experienced, and I hope you will give us another opportunity to provide you with the excellent stay you deserve.
