Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,7 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We're delighted to hear that your check-in experience was pleasant and that our front desk was helpful. However, we apologize for the issues you encountered with your stay. Your feedback is invaluable to us. We continuously strive to improve our guests' experiences, and your input will help us identify areas that need attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. It is our goal to provide the best lodging experience to our valued guests, and we see from your review we still have some areas we can do better next time! Your satisfaction, comfort and convenience are our top priorities and we will use your feedback to keep improving and to turn those three stars into a five-star worthy accommodations and service!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
Thank you Kevin for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We sincerely appreciate and value your feedback. We're thrilled to hear that you had a positive experience during your stay with us. Providing a clean, quiet environment at a good price is important to us, and we're glad that you found our location convenient for food options. It's also great to know that our staff and fellow guests contributed to a friendly atmosphere. Your positive feedback encourages our team to continue delivering exceptional service to all our guests. We’re grateful that we had the opportunity to serve you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.
par un voyageur
Stay somewhere else
Publié le 8 août 2024 sur HotelsDon’t stay here. Not safe, dirty, and staff were rude.
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I apologize for the negative experience you had during your recent stay at our hotel. We will inspect and fully investigate your feedback regarding unwanted pests in the room. We understand your concerns and want to assure you that your comments have been shared with our team. We take your feedback seriously and are committed to addressing the issues you've raised. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Once again, I apologize for the inconvenience and discomfort you experienced, and I hope you will give us another opportunity to provide you with the excellent stay you deserve.
par un voyageur
DON'T STAY.
Publié le 5 août 2024 sur HotelsThere was blood on all my pillows. Room was filthy with ashes. Tub was dirty. Worst hotel I've ever been to.
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
It is good to hear from you, though we are very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. At all times we will provide an efficient, friendly and helpful service to all our customers. Your feedback is important to us and we are addressing your comments with our staff and re-evaluating our guest service policies to implement improvements and ensure we provide a more comfortable and better experience for our guests. We hope for an opportunity to properly host you in the future.
par un voyageur
Dirty
Publié le 4 août 2024 sur HotelsThe room was dirty. Sheets were stained and the mattress covered looked like it was never ever washed. Floors were dirty with crumbs and hair.
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
It is disheartening to learn that you did not enjoy your stay and that the rooms were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Please accept our sincerest apologies for the lapse in housekeeping service and cleanliness that you experienced. While we do not allow guests to smoke in non-smoking rooms, it occasionally happens that they do and your feedback will help us to address the issue more effectively. We continually strive to ensure that our rooms are cleaned and ready upon the guest's arrival and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.
par un voyageur
Publié le 4 août 2024 sur Expedia
Very dirty .
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
It is good to hear from you, though we are very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. At all times we will provide an efficient, friendly and helpful service to all our customers. Your feedback is important to us and we are addressing your comments with our staff and re-evaluating our guest service policies to implement improvements and ensure we provide a more comfortable and better experience for our guests. We hope for an opportunity to properly host you in the future.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
It is great to hear from you and we are glad have taken the time to recognize the hospitality and care that we aim to provide for every guest. We take pride in the amenities and the accommodations we provide and strongly believe it’s our people who will make your stay truly exceptional! As a guest, you are truly valued and your feedback is important to us to keep improving and ensure our goal of providing the most enjoyable experience for our guests with every visit. On behalf of our entire staff, thank you for choosing our hotel and we hope our accommodations, amenities and services will impress you even more during your next visit!
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Abhi T, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. It is our goal to provide the best lodging experience to our valued guests, and we see from your review we still have some areas we can do better next time! Your satisfaction, comfort and convenience are our top priorities and we will use your feedback to keep improving and to turn those three stars into a five-star worthy accommodations and service!
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Room was extra dirty, pillow s supposed to be white but was brown tint from being dirty, sheets had holes and stains. Shower faucet handle was not attached, water had bad odor. Towels and wash clothes looked 20 years old and dirty. Drug deals taken place next door. Large aggressive dogs on the property owned by the drug dealers. Non smoking room smelled of cigarettes. This property has a lot of criminal activity. I was there only 2 hours on 3 night stay. Hotel refuses to give me a refund or my deposit back. Worst experience I have ever had while traveling for work.
Commentaires de Gestion de l’hôtel
12 août 2024 par Abhi T, Gestion de l’hôtel
It is disheartening to learn that you did not enjoy your stay and that the rooms were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Please accept our sincerest apologies for the lapse in housekeeping service and cleanliness that you experienced. While we do not allow guests to smoke in non-smoking rooms, it occasionally happens that they do and your feedback will help us to address the issue more effectively. We continually strive to ensure that our rooms are cleaned and ready upon the guest's arrival and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.
