Note fondée sur 752 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
King suite was great - the party on the roof was a little loud, but was still a great stay.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you enjoyed the King suite and had a great stay overall. We apologize if the rooftop party was a bit loud during your visit, and we appreciate your understanding. We hope to welcome you back again soon for another wonderful stay!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an exceptional experience during your stay with us. Your positive feedback means the world to our team, and we’re glad we could make your visit enjoyable and memorable.We look forward to welcoming you back to The Broadway DoubleTree in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had an exceptional experience during your stay with us. Your positive feedback means the world to our team, and we’re glad we could make your visit enjoyable and memorable.We look forward to welcoming you back to The Broadway DoubleTree in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Lots of praise for the Broadway on my recent 4-day stay! Their friendly and helpful staff earns my praise, especially Kathy in housekeeping, who went out of her way to help make our stay comfortable! Thank you, Kathy. The hotel is clean and attractive, and it's location is prime. I loved being able to walk to everything downtown and being amidst the energy of Columbia on game day! The restaurant is really good, and we enjoyed the rooftop bar and it's sunset views very much. The rooms are comfortable and well appointed. I will definitely return!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for your kind words and for sharing your experience with us! We are thrilled to hear that your 4-day stay at The Broadway was a memorable one. Your praise for our friendly and helpful staff, especially Kathy, is much appreciated—I'll be sure to pass along your compliments to her!We're glad you enjoyed the hotel's cleanliness, prime location, and proximity to downtown Columbia, especially during the excitement of game day. It's wonderful to know that you had the chance to take in the sunset views from our rooftop bar and enjoy our restaurant.We can’t wait to welcome you back for another stay, and we look forward to providing you with another exceptional experience!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for the review, Theresa. We look forward to welcoming you back in the future.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for the review, Kyle. We look forward to welcoming you back in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for the review, Stacie. We look forward to welcoming you back in the future.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for the review. We look forward to seeing you again in the future.
par un voyageur
Publié le 29 août 2024 sur Expedia
Nice property but we had an unpleasant stay. Checkin staff was rude. Construction noise started at 7 am and did not stop. No warning about construction noise. Room was on 2nd floor and construction workers could look right into our room. Unacceptable situation especially for the price.
Commentaires de Gestion de l’hôtel
30 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. I’m sorry to hear that your stay was less than satisfactory, and I want to address the issues you mentioned.First and foremost, I’m concerned to hear that you felt the check-in process was not up to our usual standard. Our front desk team, especially the individual who checked you in, is known for their warm and welcoming demeanor. I will personally follow up with them to ensure that every guest receives the friendly and professional service we pride ourselves on.Regarding the construction noise, I sincerely apologize for the disruption you experienced. We understand how frustrating it can be, especially when you're looking forward to a peaceful stay. We have made efforts to inform our guests about the ongoing construction with signs at both the check-in desk and by the elevator on the ground floor. However, I regret that this information may not have reached you as effectively as intended. We will review our communication methods to ensure that all guests are fully aware of potential noise during their stay.As for the location of your room, I understand how the proximity to construction may have affected your comfort. We always aim to accommodate our guests' preferences, and I encourage you to reach out to us before your next stay so that we can assign a room that better meets your expectations.Thank you again for your feedback, and I hope we have the chance to welcome you back for a much more pleasant stay in the future.
par un voyageur
Publié le 27 août 2024 sur Expedia
Courteous people
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Thank you for the review, Craig. We look forward to welcoming you back in the future.
