Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Customer Service, Gestion de l’hôtel
Heather, we’re delighted you loved your experience at voco The Tiger Hotel. Thank you for the positive rating. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Catherine, we’re delighted you loved your experience at voco The Tiger Hotel. We look forward to your next visit!
par un voyageur
Publié le 11 août 2024 sur Expedia
Wonderful hotel and staff! Great location to downtown and food and shops.
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
Jennifer, we are thrilled you enjoyed your stay at voco The Tiger Hotel! It’s wonderful to hear that you appreciated our location and team members. We hope to welcome you back soon for another fantastic experience.
par un voyageur de Independence
Publié le 4 août 2024 sur Expedia
The staff refused to issue my refund due to last minute cancellation of my control .
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Mathias, thank you for reaching out regarding your reservation. We understand that plans can change unexpectedly. However, your reservation was made through Expedia under a prepaid, non-refundable cancellation policy. As such, cancellations on the day of arrival are not eligible for a refund, in accordance with the policy. We regret any inconvenience this may have caused and thank you for your understanding.
par un voyageur
Publié le 1 août 2024 sur Hotels
Really liked this hotel. The elevators were small, old, and noisy.
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Service, Gestion de l’hôtel
Stacey, we are thrilled you enjoyed your stay at voco The Tiger Hotel. Your feedback about the elevators is appreciated as it helps us continually improve. We hope to welcome you back soon for another great experience.
par un voyageur
Do not stay here
Publié le 24 juill. 2024 sur HotelsThe most helpful staff person was the bellhop and she was really great. The room itself was moldy and we were unable to stay there - was coughing within a few minutes of entering. I asked if there were any more recently renovated rooms because our experience at other Voco properties had been good - but this carpet did not appear to have been replaced recently. They said no and refused to refund the room even though we were there less than 10 minutes. I had an email conversation going with the management but no response in the past week so I'm submitting the review. I would not recommend staying here nor recommend anyone else do so. They also advertised a patio as part of the room overlooking the town, but it had no view and was next to a giant very loud AC unit - overall I would say their star rating is wrong. 2 at best. We were surprised and will question Voco properties more intensely moving forward.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Customer Service, Gestion de l’hôtel
Elise, thank you for sharing your feedback. The team is glad to hear the bellhop was helpful. However, we regret the room did not meet your expectations and that you had issues during your stay. Our team strives for high standards, and your experience is not reflective of our usual quality. Your comments will be reviewed to improve our offerings. Thank you for bringing this to our attention. Safe travels.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Customer Service, Gestion de l’hôtel
Jason, thank you for your positive rating of voco The Tiger Hotel. The team members are thrilled to know you had a great experience. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Customer Service, Gestion de l’hôtel
Andy, thank you for your positive rating of voco The Tiger Hotel. The team is thrilled you had a great stay. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Loved the huge deep bathtub in the room. The outdoor private patio connected to our room was unique but unfortunately not very relaxing as the building next door had a loud air conditioning unit.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Customer Service, Gestion de l’hôtel
Penny, thank you for sharing your thoughts. It’s wonderful to hear you enjoyed the bathtub in your room. We regret that the outdoor patio ambiance was affected by the neighboring building's air conditioning unit though. We hope to have the opportunity to welcome you back to voco The Tiger Hotel in the future for a more relaxing experience.
par un voyageur
Quaint hotel, convenient spot
Publié le 15 juill. 2024 sur HotelsVery quaint hotel. Lovely staff! You can valet your car or park ot for free (on the weekends) at the garage right across the street. The hitel is right downtown. Very convenient location.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Customer Service, Gestion de l’hôtel
Patricia, thank you for your wonderful review! The team members at voco The Tiger Hotel are thrilled to hear that you enjoyed our charming property and convenient downtown location. We look forward to welcoming you back soon!
