Note fondée sur 638 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,9 sur 5
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 22 août 2024 sur Expedia
Hotel was very good. Breakfast could be better.
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Juan,Thank you for your feedback! We’re glad to hear that you had a very good experience at our hotel. We appreciate your input on the breakfast and will work on improving the options offered. Your satisfaction is important to us, and we hope to provide a better breakfast experience on your next visit. Looking forward to welcoming you back!Sincerely, Hotel Manager
5 sur 5
par un voyageur

Publié le 11 mars 2024 sur Expedia
Thank you
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear José,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager
4 sur 5
par un voyageur de union city

Publié le 6 déc. 2024
It's an okay property
Commentaires de Gestion de l’hôtel
7 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear STANLEY,Thank you for sharing your feedback! We’re glad you found the property satisfactory. We always strive to enhance our guests’ experiences and would love to hear any suggestions you have for improvement. Our team is dedicated to providing a comfortable stay, and your insights help us identify areas where we can do even better. We hope you’ll consider staying with us again in the future so we can provide an even more enjoyable experience.Sincerely, Hotel Manager
3 sur 5
par un voyageur

Publié le 2 nov. 2024
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear VIRGINIA,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
3 sur 5
par un voyageur de BURGAW

Publié le 4 oct. 2024
Front desk only had one lady who was doing her best but waited for an hour bc the line was that long. Complained about Expedia still selling rooms when not available. Something stuck on floor and used towel in bathroom. Did not feel safe there at night.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear CINDY,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager
3 sur 5
par un voyageur

Publié le 27 sept. 2024
Property needs a remodel.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
2 sur 5
par un voyageur

Publié le 23 sept. 2024 sur Hotels
I paid for an upgrade and was approved but was never given the upgrade. And was never refunded my money
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
5 sur 5
par un voyageur de Greer

Publié le 22 sept. 2024 sur Expedia
I
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kenneth,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager
3 sur 5
par un voyageur

Meh

Publié le 22 sept. 2024 sur Hotels
It was just “OK”. Not in a great part of town. My room had light bulbs that were blown, there was a used tooth pick stick on the floor by the bed , the A/C wouldn’t go below 72 even though I set it to 68.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lisa,Thank you for sharing your feedback. We’re sorry to hear that your stay was less than satisfactory. Cleanliness and room maintenance are top priorities, so we apologize for the issues you encountered with the light bulbs and the used toothpick. We’ll also look into the A/C concerns to ensure it functions properly. We hope you’ll give us another chance in the future.Sincerely, Hotel Manager
3 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Expedia
The staff was amazing. From before check in to check out, everyone we encountered was friendly, helpful and courteous. The hotel was clean, the towels white and fluffy, the bed was comfortable. I think the design of the hotel is poor. The wall of windows that face the outside corridor makes it extremely loud as people walk by or talk. You can hear everything including doors being slammed/shut.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Christine,Thank you for your thoughtful feedback! We're delighted to hear that our staff made such a positive impression and that you enjoyed the cleanliness, towels, and comfortable bed. However, we’re sorry to hear about the noise concerns due to the hotel's design. Your comments are important, and we’ll look into ways to minimize any disruptions for future stays. We hope to welcome you back and provide an even more restful experience.Sincerely, Hotel Manager