Note fondée sur 812 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Hotels
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The pool area was nice.
par un voyageur
Close to skyline chili!
Publié le 10 oct. 2024 sur HotelsIt was a convenient location.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
A very dated property. Staff fairly indifferent. Had to wait a long time to check in and then nobody was there at the front desk to check out the following morning. The first room I was given didn't have the beds made, nor did it have pillows. Second room was okay but run down and dated with a very strange odor. A property that needs some attention and love.....
par un voyageur
Publié le 8 oct. 2024 sur Hotels
par un voyageur
Publié le 5 oct. 2024 sur Expedia
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Poor customer service, lack of cleanliness in main areas. Inaccurate information in the room. Upon arrival to the hotel, the person at the front was on the phone did not put the call on hold or even say good evening. All he said was let me have your ID then first we looked at smelt like smoke. The second room the TV was not working, and when I called to the desk, he tried to tell me how to fix it myself, but I am not text savvy so it was more complicated to tell me than to just come up and do it himself, but he finally came after I had to call a second time. As he was leaving, I said thank you and he didn’t say anything in response. After he left, the remote was not changing the channels properly so he had to come back and make another adjustment. Again, I said thank you a little bit louder to make sure he heard me and still nothing. Right then I decided we were checking out the next morning and when we went to the front desk to check out, I told the lady that we were checking out. She expressed no concern as to why I was checking out early. She didn’t ask if there anything she could do. No genuine customer service at all. Nothing! She simply told me I can’t give you a refund because your reservations were made online. I said I know I just want my security deposit back and she gave me a receipt for that and I left. I’m hoping to get a refund for the two nights that I did not stay at your hotel .
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nicole, Gestion de l’hôtel
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
par un voyageur
Publié le 25 sept. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Nice stay
