Note fondée sur 434 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mai 2024 sur Expedia
Super
Commentaires de Gestion de l’hôtel
27 mai 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.
par Eric
Publié le 27 juin 2017 sur Hotels
Une nuit lors d'un road trip. Accueil chaleureux, chambre très confortable, calme, cadre agréable et propreté des locaux.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review.
par un voyageur
Publié le 18 août 2024 sur Expedia
First non-smoking room smelled of smoke so strongly it made my eyes water upon entering the room. A terrible mold/mildew odor was also present.
Nice staff gave us a new non-smoking room that also smelled strongly of smoke and mildew odor. Ever so slightly less than the first room. Very damp in both rooms. We paid for non-refundable and it was already after 1am so we just stayed in the second room figuring it wasn't going to improve.
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. Our guest satisfaction is very important to us. Your comments/concerns will be brought to the attention of management. We are working on the smell of the rooms
par un voyageur
Not happy
Publié le 15 août 2024 sur HotelsThe room had a smell! The toilet did not flush. The blow dryer did not work and came out of the wall as if it was not secure. At 8am the smoke detector went off. Not the most comfortable stay/ I’ve stayed at this location before but the room gives not clean or defective rooms or furniture.
Commentaires de Gestion de l’hôtel
16 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We deeply regret to hear that your experience did not meet the high standards we strive to maintain and that you encountered several issues during your visit. Please accept our sincerest apologies for the unpleasant odor in your room. This is not reflective of our usual standards of cleanliness, and we will be conducting a thorough inspection and deep cleaning of the affected room to address this issue. We are also concerned to learn about the toilet flush. Our maintenance team will be alerted immediately to inspect and rectify the issue to ensure that such inconveniences do not recur in the future. Regarding the blow dryer we understand that it did not function. Please let us know next time as soon as you notice any damages or bad smell, we will right away change you to another room or replace the items. Thank you once again for bringing these matters to our attention. We are committed to resolving these issues and hope to have the opportunity to provide you with a more satisfactory experience in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
Great place, i would recommend
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.
par un voyageur
Publié le 12 août 2024 sur Expedia
An amazing stay
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. Our guest satisfaction is our number one priority. We are glad you enjoyed your stay with us.
par un voyageur
Publié le 10 août 2024 sur Expedia
I enjoyed my short visit.
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. Our guest satisfaction is very important to us. We are glad you enjoyed your stay with us.
par un voyageur
Not horrible, but I expected better from BW
Publié le 9 août 2024 sur HotelsNervous at first, because clerk couldn't find my reservation. The room wasn't horrible, but I really expected better from a Best Western. Noisy, squeaky bed. No working vending machines. Not dirty, but smelly. No full breakfast - ended up with juice & muffins. Disappointed.
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. Your comments/concerns will be brought to the attention of management. We do apologize for the inconvenience.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
worst stay I've ever experienced. Still waiting for the management to get back to me about the numerous problems
Commentaires de Gestion de l’hôtel
1 août 2024 par Management , Gestion de l’hôtel
I’m really sorry to hear about your experience. It’s concerning to know that you’re still waiting for a response from management. We take feedback like yours seriously and would like to address your concerns as soon as possible. Could you provide more details about the issues you encountered, or let us know the best way for us to reach out to you? We want to make things right and improve our service.
