Ratings based on 917 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
Great hotel for the family wish the pool was a little warmer but that’s a personal preference
Comment from Hotel Management
Sep. 2, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 2, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Posted Aug. 14, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller from El Granada
Posted Aug. 12, 2024 on Expedia
The room was spacious, clean, and quiet. There was a recrigerator, microwave, and coffee maker in the room. The breakfast was good. We were on a cross country trip and there was also laundry services. Michael, the desk clerk was friendly and gave us a map of the area including restaurants nearby. I would highly recommend this facility.
Comment from Hotel Management
Sep. 2, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Posted Aug. 4, 2024 on Expedia
Some outlets didn’t work and the room smelled a bit like smoke. The property looks a little run down and the beds felt a bit stiff.
Comment from Hotel Management
Sep. 2, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Posted Aug. 2, 2024 on Hotels
Comment from Hotel Management
Sep. 2, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Keep going!
Posted Aug. 1, 2024 on HotelsThe room smelled horrible!! The sheets didn't feel clean!! The entire room felt DIRTY!
Comment from Hotel Management
Aug. 1, 2024 by bw, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Posted Jul. 29, 2024 on Expedia
Comment from Hotel Management
Aug. 1, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Aug. 1, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 1, 2024 by bw, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChrisAssistant ManagerBest Western Hilliard Inn & Suites
