Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2024
par un voyageur
Gross.
Publié le 3 oct. 2024 sur HotelsRoom 122 was just gross. The room smelled of mildew. The bathroom was not clean and had hair in on the shower insert. The sink was leaking and cracked. The shower had holes where water was running into them. The smell of cigarettes smoke lurked in the hallway and the entrance. Breakfast was mediocre at best. I have never left a negative review of a hotel, but this one deserves it.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Thank goodness we stopped at the store and bought multiple cleaning supplies. Had to go straight into the room and clean from top to bottom. Even had to ask for clean sheets and pillow covers. But the staff were very friendly and very nice.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Fd, Gestion de l’hôtel
Thank you for sharing your experience. We are genuinely sorry to hear about the issues you faced during your stay, especially given the significance of your visit. We strive to maintain high standards of cleanliness and service, and we regret that we fell short in your case. Your feedback regarding the condition of the room and the service you received is invaluable, and we will be addressing these concerns with our team to prevent future occurrences.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
La habitación que me dieron fue para persona con deshabilitada y el baño estaba en mal estado
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
Thank you for sharing your experience. We are genuinely sorry to hear about the issues you faced during your stay, especially given the significance of your visit. We strive to maintain high standards of cleanliness and service, and we regret that we fell short in your case. Your feedback regarding the condition of the room and the service you received is invaluable, and we will be addressing these concerns with our team to prevent future occurrences.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your kind words! We are delighted to hear that you found our team to be friendly and professional. Your feedback is greatly appreciated and will be shared with our staff. We look forward to welcoming you back!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
I didn't like the place . My experience was horrible. Bathrooms dirty, sheets, comforts
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
We wish to thank you for giving us the opportunity to welcome you to Clarion Pointe, and sorry to hear that your experience fell short of your expectations. We are always striving to improve the guest experience, and hope to have the opportunity to do better during a future stay.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
I like the convenience of the property…What I didn’t like about the property the beds in the room had stains on both beds, got transferred to 2 other rooms same problem got moved to the third room it was ok but the smoke detector beeped all night and I had to kill 2 roaches. Couldn’t sleep so I just left 2:30 in the morning 😫
Commentaires de Gestion de l’hôtel
24 sept. 2024 par FD, Gestion de l’hôtel
We wish to thank you for giving us the opportunity to welcome you to Clarion Pointe, and sorry to hear that your experience fell short of your expectations. We are always striving to improve the guest experience, and hope to have the opportunity to do better during a future stay.
