Ratings based on 109 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 27, 2024 on Expedia
Nice
Comment from Hotel Management
Aug. 27, 2024 by Hotel Manager , Hotel Management
Dear Michael,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear you had a great stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A traveller from ELKHART
Posted Aug. 25, 2024 on Expedia
Pros: The room was spacious and modern. The room had a large tv, mini fridge, microwave, and couch. The beds were also very comfortable. The front desk receptionist was very nice. The breakfast had good choices to pick from.
Cons: The bathroom floors and tub were dirty. Our microwave also had old food that was not removed after the desk was notified. The pool was very cold. The toilet paper holder broke immediately after use.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager , Hotel Management
Dear Kristal,Thank you for your detailed feedback. We’re glad you enjoyed the spacious, modern room and the comfortable beds, and we appreciate your positive remarks about the front desk and breakfast options. However, we’re sorry to hear about the issues with the bathroom cleanliness, the microwave, and the pool temperature. We’ll address these concerns with our team to ensure improvements are made. We hope to provide a better experience on your next stay.Sincerely, Hotel Manager
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the 8 out of 10 rating! We're pleased you had a good experience and will focus on the points you raised to make your next visit even better.Sincerely, Hotel Manager
by A traveller from akron
Posted Aug. 23, 2024 on Expedia
the room was very clean and comfortable
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found the room clean and comfortable. We hope to welcome you back soon!Sincerely, Hotel Manager
by A traveller
Posted Aug. 19, 2024 on Hotels
Clean.
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Dear Pan,Thank you for taking the time to share your experience at our hotel. We are delighted to know that you appreciated our commitment to cleanliness. We strive to ensure our guests enjoy a spotless environment and your feedback is a testament to our efforts. We hope to welcome you back in the near future for an even more enriching stay. Safe travels!Warm regards,Hotel Management
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by GM, Hotel Management
Dear Bikash,We're truly sorry to see your 1-star rating. We strive to provide a memorable experience for all our guests and it seems we fell short this time. We would appreciate it if you could share more about your experience. Your feedback is crucial in helping us improve. We hope you'll give us another chance to serve you better in the future.Warm regards,Hotel Management
by A traveller from Granger
Posted Aug. 18, 2024 on Expedia
Quiet and clean hotel. Will stay again when in the area
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager , Hotel Management
Dear David,Thank you for your kind words. We're glad you enjoyed the quiet and clean atmosphere. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to welcoming you back on your next visit to the area.Sincerely, Hotel Manager
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by Hotel Manager , Hotel Management
Dear Ebrima,Thank you for your outstanding review and perfect rating! We're thrilled to know you had such a positive experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
by A traveller
Smoke detector concerns
Posted Aug. 15, 2024 on HotelsThe check-in experience went very well. Upon entering my room I always video tape the condition for my own information. The room was very clean and fully stocked with toiletries and towels. I also noted that the carpets and flooring were very clean. The only complaint that I have is that the smoke detector in the room was wrapped with a hand towel. I went to the front desk and informed the clerk and they said they would send someone to resolve the issue. Upon my return to the room after 11:00 PM, the detector was still blocked. As a customer, I was concerned due to the potential safety risks. Otherwise, the breakfast was satisfactory with good meal options.
Comment from Hotel Management
Sep. 3, 2024 by GM, Hotel Management
Dear Robert,Thank you for your review and for highlighting our clean rooms and satisfying breakfast. We are genuinely sorry about the smoke detector incident. Your safety is our utmost priority, and we're addressing this issue seriously. We appreciate your patience and understanding, and look forward to making your next stay with us even better.Warm Regards,Hotel Management
