Note fondée sur 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2022 sur Hotels
par un voyageur
Publié le 25 août 2024 sur Hotels
It was good, but it is described as having a separate bedroom so that was very inconvenient.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad you had a good stay, but we apologize for the inconvenience regarding the room description. Your comments are valuable, and we'll work to ensure better accuracy in our descriptions.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Only stayed a night. Got in late. Hotel is decent. Room was ok. No bathroom vent, window looked out to a wood fence and a motel. Room was clean and was great it slept 5 just fine.
Area was a bit sketch, kinda tucked a way and definitely has some people nodded out at the strip mall next door.
Would stay there again. Would hope prices would be better when it wasn’t the start of the school year.
Commentaires de Gestion de l’hôtel
26 août 2024 par hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're glad the room met your needs and that you found it clean and comfortable. We appreciate your understanding regarding the area and pricing during the busy school season. We hope to welcome you back with an even better experience next time.Sincerely, Hotel Manager
par un voyageur
Good--
Publié le 19 août 2024 sur HotelsGood.. So far so good. Area not so much...:(
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re pleased to hear you had a good stay with us. We understand that the surrounding area may not have met your expectations. We appreciate your input and hope to make your next visit even more enjoyable.Sincerely, Hotel Manager
par un voyageur
Publié le 17 août 2024 sur Hotels
Pull out bed had no bedding on it or in the room. Had to request it from the front desk, which I have never done before. Room was nice otherwise. It appears to be recently renovated, along with the hallway on that floor.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,I’m very sorry to hear about the issues you encountered with pests and room cleanliness. This is not reflective of our usual standards, and I appreciate you bringing it to our attention. Please contact us directly so we can address your concerns and work towards a resolution.Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
The property has been remodeled the past few months and is beautiful. The staff actually made me feel uncomfortable. I have a service dog. Registered. He is my assist dog. I do not need a handicap unit so I can see where a person who is ignorant of different medical needs for a service animal. 3 different times I was asked by staff for proof of his service status. When i checked in. Ok no problem. The next day as I returned from taking my dog for a relief walk I was stopped at the front door still entering when the man behind the counter asked what room? What room? Ummm. Not good morning. Not hello. Nada. He yelled at me to stop because I called my room number out and kept walking. He made me stop. He asked for proof of the service credentials. I had to take my dog upstairs then come down to the front desk to show him. Much later another male employee saw me come through the lobby and asked from across the lobby, is that your dog? Yes. Do you have proof of his service? Yeh 3 times. I started taking him outside around a back entrance to stay as far away from the front desk staff as possible. Never felt uncomfortable in a Choice Hotel before. I wont go back to that one ever.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for acknowledging the recent renovations and sharing your experience. We're deeply sorry for the discomfort you felt during your stay, especially regarding interactions with our staff about your service dog. This is not the standard of service we strive for, and we’ll be addressing this matter immediately to ensure all guests, especially those with service animals, feel welcome and respected. We sincerely apologize for the inconvenience and frustration caused.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Upset
Publié le 4 août 2024 sur HotelsNo housekeeping. Pool shut down early and the birthday girl cried for a hour. Elevators didn’t work entire time she wasn’t told about extra deposit until we got there.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,I’m very sorry to hear about the issues you faced with housekeeping, the pool, and the elevators. I also regret the lack of communication regarding the extra deposit. Your feedback is important, and we will address these concerns to improve our service. Thank you for bringing this to our attention.Sincerely, Hotel Manager
