Avis The Sunny Southern Manse Back Walk Downtown

Please come back anytime, Eric! We are so glad you had a great stay.

Thank you for sharing your experience with us, Melissa. We sincerely apologize for the inconvenience you encountered and for not meeting your expectations, especially given your military background. We understand the challenges that come with military moves and are genuinely sorry that we couldn’t offer more flexibility with your reservation. We strive to accommodate our guests to the best of our ability, and we regret that we fell short in this instance. Your feedback about the automated checkout message is also noted, and we will review our communication procedures to ensure they better reflect our commitment to guest satisfaction. Regarding the parking and lighting issues, we appreciate your detailed observations. We will look into improving the driveway and enhancing the lighting in the back parking area to ensure future guests have a more convenient and safe arrival experience. Thank you again for your feedback. We value your insights and will use them to make necessary improvements. If you have any further concerns or need assistance, please feel free to reach out directly.

Thank you for sharing your feedback regarding your recent stay, Stella. We sincerely apologize for the challenges you encountered, as your experience is not reflective of the standards we aim to provide. We’re particularly concerned to hear about the flooding you encountered when arriving at the property. This is certainly not the welcome we want our guests to experience, and we will investigate the source of this issue to ensure it is resolved. We also understand your discomfort with the noise between units. Privacy and security are paramount, and we are sorry to hear that the door connecting the two sections of the property compromised your peace during your stay. We will assess the door and the layout to improve our guests’ comfort. Additionally, the presence of poison ivy is concerning. We will take immediate steps to clear any overgrowth and ensure that the outdoor areas are safe and accessible. We apologize for the inconvenience caused by the mowing crew. It’s unacceptable for you to feel pressured regarding your vehicle, and we will communicate your experience to our landscaping team to ensure a better approach in the future. We appreciate your comments about cleanliness, and we take this very seriously. We will address the housekeeping standards with our team to ensure that all areas of the property are maintained to a high standard. Your comfort and satisfaction are incredibly important to us, and we are genuinely sorry that we fell short during your visit. We value your input, as it helps us improve our services. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.

Thank you for your feedback, Sherri. I apologize for the inconvenience you experienced during your stay. We strive to ensure all our amenities are in perfect working condition, and it is clear we fell short in this instance. Our maintenance team has been informed about the issues with the shower handles and the leaking washer, and they are already working to fix these problems. Your comfort and satisfaction are our top priorities, and we regret that these issues affected your stay. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a better experience in the future.

Thank you for your detailed feedback, Tom! We're glad to hear that the duplex's location suited your needs, providing convenient access to Ft Benning and downtown Columbus. We appreciate your understanding of the property's older nature and are pleased to know it was a good fit for you and your family during this important time. We'll take note of your comments regarding the bathroom and kitchen supplies to address any areas for improvement. Your recommendation means a lot to us, and we're grateful for your positive rating. If you ever find yourself back in the area, we'd be delighted to host you again!

Thank you for the kind review and for being a great guest, James! We would be happy to host you again!

Hi Randi! Thanks for the kind words. I am glad you all enjoyed your stay and would love to host you again!

HI Tiffany. We're so happy to hear that you'd stay with us again- We'd be happy to have you!

Hi! I am so sorry you were not pleased with your stay. Thank you so much for bringing all of this to my attention. All of these issues should now be resolved. I deeply apologize the house was not up to PFH standards when you stayed. I still hope you all enjoyed time with each other, and we hope we get the opportunity in the future to host you and redeem ourselves.